Overview
BladeHQ has a rating of 4.6 stars from 1,968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
I have been buying knives from BLADE HQ for many years. Every time the price, quality, and customer service are excellent. I have had a few glitches with delivery service, my last a package that had been torn open. Fortunately the knife was there and unharmed. When I sent in feedback Ms Dallas handled by issue professionally, respectfully, and expediently, as usual. Thank you BladeHQ, for always keeping customers as your priority. 🙏
I was trying to order a gift for Christmas. I was a little behind and ordering. Then I wasn't sure if I actually ordered the item. So I ended up calling and got the nicest help. I explained that I wasn't sure if I had ordered correctly. She did find my requested item, and just did the order over the phone. Then I got an email showing that everything was in order. But with my original attempt I got an email and they wanted to make sure that my order was correct and assured me that it was being processed.
So all I can say is WOW... GREAT CUSTOMER SERVICE. The gift will be a day after Christmas, but I'm still very satisfied with the follow up.
Hi Rebecca!
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to assist you and ensure your order was processed correctly. Providing excellent customer service is our top priority, and it’s wonderful to know that our efforts made a difference.
We truly appreciate your understanding about the gift arriving after Christmas and are glad to hear you’re satisfied with the follow-up. Your kind words mean the world to us and will be shared with our team to inspire them to continue delivering top-notch service.
Thank you for choosing Blade HQ! We look forward to serving you again in the future.
~Lisa
Blade HQ has a great selection of knives at reasonable prices. They provide great information and support.
Hey Randy!
Building your knife collection just got easier with Blade HQ! Our selection, fair pricing, and solid support team are here to make every purchase a breeze. Thanks for trusting us to be part of your collection journey!
~Lisa
Excellent customer service. Will keep me coming back over and over we page very easy to use. And their is a lot of choices.
Hey Ray!
We love hearing this—thank you! 🙌 We're so glad you've found our site easy to navigate and full of choices that keep you coming back. Our customer service team works hard to make sure every experience is top-notch, and it means the world to know it's paying off. Thanks for being part of the Blade HQ family! 🔪💙
~Lisa
Spoke with Jen regarding login information and problems I was having. She escalated to IT and followed up. Very nice and professional. Thank you!
Hey Troy!
Thank you for your review! We're glad Jen could assist you and ensure your issue was addressed promptly. We appreciate your support and look forward to helping you again in the future!
~Lisa
I received some of the best customer service from Blade HQ. They are communitive and fast responding. It shows that the take pride in helping their clients. THANK YOU BLADEHQ FAMILY!
Hey Adrian!
Now that’s a review that puts a smile on our faces! 😊 We truly appreciate your kind words and are thrilled to hear our team delivered the service you deserve. Thanks for being part of the Blade HQ family—we’ve got nothing but appreciation for you! 💙🗡️
~Lisa
I so much appreciate the response from Kim about angle sharpening for my new knife. It was straight forward and easy to determine the sharpening angle. Sincerely,
Robert Harris
Robert, we're so glad Kim could provide the information you needed! A well-sharpened knife makes all the difference, and we’re always happy to help. If you ever have more sharpening questions, don’t hesitate to reach out. Happy sharpening!
~Lisa
Cloey E. Handled my problem faster than I would've expected. I was provided options for resolution as well. Blade HQ rocks!
Hey there!
Now that’s what we love to hear! 🙌 Cloey is an absolute rockstar, and we’re so glad she could jump in and get things sorted out quickly and smoothly for you. We’re all about making things right—fast—and it’s awesome to know we hit the mark. Thanks for the shoutout and for being part of the Blade HQ crew! 🔪💥
~Lisa
I had to return a knife. BladeHQ made it easy. Cloey E deserves a special shout out for getting this done.
Hey Kirk!
Thank you for your kind words! 😊 We're happy to hear that Cloey made your return process smooth and easy. We appreciate your support and look forward to serving you again!
~Lisa
Title says it all, Blade HQ 'Jenn' is fast responding and very accommodating to customers requests.
I look forward to placing another order soon!
Hey Gary!
Love the clever wordplay! 😄 Jenn truly lives up to the name—fast, responsive, and always ready to go the extra mile for our customers. We can't wait to see what you pick up next—thanks for letting us be part of your knife journey!
~Lisa
Both Kim and Cloey were very helpful in returning a defective product and processing my refund. I've always had a positive experience with BladeHQ and am happy to continue doing business with you.
Jen was a great help in honoring me a sale price that blades HQ had listed. Very pleased and satisfied with her and how nice and thoughtful she was to do that for me. Blades HQ is the best company to purchase from thank you so much Jen you were a wonderful help!
Hey Chase!
Thank you for your thoughtful review! We're thrilled to hear that Jen provided excellent customer service by honoring the sale price for you. It’s always our goal to ensure every customer feels valued and appreciated. We're so glad you found Jen to be thoughtful and helpful—she truly embodies the spirit of our team. Thank you for your kind words about BladeHQ; we’re grateful to have you as a loyal customer. We look forward to serving you again soon!
~Lisa
Great selection of knives and the orders always ship quickly. The customer service is good as well, I had to return something and Jen made sure it went smoothly. All in all, great company.
Hey Chris!
Thanks for the awesome feedback! 🔥 We're thrilled to hear you love our knife selection and speedy shipping. Jen and the team always strive to make every experience smooth—glad we could help! Happy hunting for your next blade! 🔪😁
~Lisa
After they replied to my email the support member was very helpful, solved my issue quickly and got all the information I needed
Hey Sam!
Thanks for the great feedback! 😊 We're thrilled to hear our support team was able to get you taken care of quickly and clearly. That’s exactly the experience we aim to deliver every time. We appreciate you choosing Blade HQ!
~Lisa
Hello all...
My two specially engraved Kershaw Livewire Ultem Top knives just were delivered.
WOW! ABSOLUTELY WOW!
You folks really exceeded expectations! They are better than I had hoped. Everything just blends beautifully and the engraving is fantastic. Perfectly positioned and so striking with the Army script! The Ultem Top is really nice, great color and cool to see how it works.
Hannah, you did wonderfully...(I bet you have a great support team:-)
My unit was a small Armoured Cavalry reconnaissance unit on the DMZ in Vietnam. Each year we have a reunion
And have silent auction items to raise money. I always donate a knife of some kind. These two will be extraordinarily special.
Thank you all very much!
My best,
Bob
Hey Robert!
Thank you so much for your continued support! We're thrilled to hear you’ve had such positive experiences with us. Our goal is always to make knife shopping as seamless and informative as possible—so it’s great to know you’ve found our steel comparison charts helpful! We’ll be sure to pass your kind words along to Hannah. We can’t wait to see how your special engraving turns out. Thanks again for being part of the Blade HQ family!
~Lisa
I've made several purchases recently and have not been disappointed. Swag with my orders is always a bonus! Jen N in customer service was the MVP of my most recent experience, she took excellent care of me! I look forward to my next purchase of many!
Hey Jeremy!
Thank you for the glowing review! We’re thrilled to hear about your consistently great experiences and that you’re enjoying the extra swag. Jen N is indeed a superstar, and we’re so glad she could make your latest interaction exceptional. We can’t wait to assist you with your future purchases. Thanks for being a loyal customer!
~Lisa
Quick response to my question. Answer provided was helpful and complete. Wendy R. Was very professional.
Hey Dale!
Thank you for the kind words! 😊 Wendy is always on point with quick and thorough support. We’re glad we could help! Feel free to reach out anytime! 👏🔪
~Lisa
The knife that I ordered on Saturday the 15th was ready to go. FedEx picked it up at the warehouse in Marion Virginia on Monday morning. They went to Christiansburg Virginia and stay there until Thursday and I'm only 8 miles away. It kept saying it was on the truck on the truck. Jen helped out a whole lot.
Hey Calvin!
Thanks for sharing your experience! We’re sorry to hear about the FedEx delay, but we're glad Jen was able to help along the way. We appreciate your patience and hope you're loving your new knife! 🔪✨
~Lisa
Why am I filling out a ridiculous questionnaire just to receive my return shipping label to return a faulty product? My experience has been good but this is absurd.
Hey Stephen!
Thank you for your honest feedback and for taking the time to leave a review! We appreciate the 5 stars! We’re glad to hear that your overall experience has been good. We understand that completing the questionnaire for a return shipping label might feel like an inconvenience, and we sincerely appreciate your patience. The questionnaire is in place to help us ensure returns are handled accurately and efficiently.
We value your input and will continue working to make the process as smooth as possible. Thank you for choosing Blade HQ, and we hope to assist you again in the future!
~Lisa
Your products are unrivaled - service is SOLID. Why would I think of shopping elsewhere else for my needs...
Your fan,
Joe
Joe, you just made our day! 🤩🔥 We truly appreciate your support and loyalty. We're here to keep delivering top-notch products and solid service every time. Thanks for being a fan—we're definitely a fan of yours too! 💪🔪
~Lisa
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- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carl!
Thank you for your feedback! We truly appreciate your continued support and loyalty over the years. We’re delighted to hear that Dallas was able to address your concern quickly and professionally. At Blade HQ, customer satisfaction is our top priority, and we’re thrilled to know we met your expectations once again. Your understanding of the delivery issue is greatly appreciated, and we will always strive to ensure your shopping experience with us remains seamless. Thanks again for choosing Blade HQ, and we look forward to serving you in the future!
~Lisa