Overview
BladeHQ has a rating of 4.6 stars from 1,968 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
She's always very helpful this is the second or third time I've spoken with her. Love this store and their customer service!
Easy Peazy Lemon Squeezy. I did not recieve my bonus points from a survey so Hannah awarded me the points.
Hey Joshua!
Easy Peazy Lemon Squeezy indeed! 🍋 We're glad Hannah could get your bonus points sorted out quickly. Thanks for being an awesome customer—enjoy your rewards! 🔥🔪
~Lisa
Hanna helped me with a recent return that I had trouble with. She resolved my issue quickly and helped cement my loyalty to Blade HQ.
Hey John!
Thanks for sharing your experience! 💯 We're thrilled that Hannah was able to resolve your issue quickly and keep you in the Blade HQ family. Your loyalty means the world to us! 🔪🙌
~Lisa
Called Blade hq, I spoke to Jen and she got back with the info I needed within an hour and that is real customer service! Thanks again Jen!
Hey Jay!
That’s what we love to hear! 🙌 Huge shoutout to Jen for coming through with fast, top-tier service. We’ll make sure she sees your kind words. Thanks for taking the time to share your experience—and for being part of the Blade HQ fam! 🔪💙
~Lisa
Item was shipped to the wrong address support was very helpful sorting out the problem and getting everything in order quickly and with no hassle
Hey Abner!
Thanks for taking the time to leave a review! We're so sorry for the mix-up with the shipping, but we’re really glad our support team was able to get things sorted out quickly and hassle-free. We truly appreciate your patience and are happy we could turn the situation around. Thanks for sticking with us! 🔪📦
~Lisa
I was returning a knife for exchange and the customer service rep I talked to explained everything was quick efficient and knowledgeable and friendly, that's why I do business with Blade HQ
Hey Chris!
We truly appreciate your kind words! 🙌 We're glad our team could make your exchange process smooth and hassle-free. Thanks for choosing Blade HQ—we look forward to serving you again! 🔪😊
~Lisa
Response was clear, iconic knives mentioned (enquiry about The Walking Dead knives), respectful response
Customer service representative name: Jen N.
Hey Morgan!
Thank you for your kind words! We're glad Jen could assist you and provide clear information about the iconic knives you were inquiring about. We’re always happy to help and appreciate your feedback!
~Lisa
Alyssa T. Was very helpful processing my refund. My card was locked, but worked as a team to resolve the issue.
Thanks again.
Hey Jason!
Thank you for your kind words! We’re glad Alyssa could assist you in resolving the issue and processing your refund. We’re always here to help, and we appreciate your patience. Looking forward to serving you again in the future!
~Lisa
I ordered a cold steel ti lite 4 to my apartment a little while ago and ups said they couldn't find the building but blade hq was very helpful with quick response time and changing the address so it will go threw on ups end so it doesn't get sent back again. The two people I talked to were cloey and I think Zack but cloey emailed me personally with an apology and the shipping number. I will be ordering again
Hey Alexander!
Thanks so much for sharing your experience! We're really glad Cloey and Zach were able to step in quickly and keep your order on track. 💪📦 It’s always our goal to smooth out the bumps along the way and make sure your blades get to you hassle-free. Can’t wait to see what you pick up next! 🔪😊
~Lisa
I had a question about an order i placed awhile back and Kim reached out and answered my question quickly. I am very pleased with the quick response.
Tiffany C. And Wendy R. Were both more than happy to help in making sure I received my orders and were more than willing to assist in any way they could. They both quickly and politely reached out and made sure to follow up to make sure everything was ok.
Hey Jacob!
Thanks for the glowing shoutout! Tiffany and Wendy are rockstars when it comes to making things right. We’re thrilled they provided such thoughtful and speedy service, ensuring your experience was top-notch. Happy to have you as part of the Blade HQ family!
~Lisa
Had a good interaction with customer service, they were very nice and attentive, had no issues and didn't take long to get a reply
Hey John!
Thanks for the kind words! We're really glad to hear you had a smooth and speedy experience with our team. We’re always here to help, and it means a lot that you took the time to share. Hope you’re loving your new gear—come back anytime! 🔪😊
~Lisa
My experience with Blade HQ has always been flawless for my past orders on receiving all my orders in a timely manner, unfortunately I had to return the Flytanium Beef as I personally didn't like the action, crossbar lock studs were too sharp and the spring action of the crossbar locks were too stiff, not as buttery as the bench made bugout or Keyshawn iridium. I reached out to BHQ and they handled my return with no issues and submitted my refund easily back to my card. Cloey E has been exceptional with customer service, I'll definitely be taking my return and put it back into their business with another order soon. Thanks BHQ!
Replied to my order confirmation with a question got an answer with in a few hours, Jen was very helpful
Hey Ray!
Thank you for the awesome feedback! Jen's quick response and helpfulness are exactly what we strive for. Speedy answers and stellar service—it's just how we roll! Let us know if you need anything else. Happy knife hunting!
~Lisa
I having a problem verifying my order and Mrs. Dallas came to my rescue. I wanted to make sure my order went through because I didn't get a confirmation, I also couldn't reset my password. She verified my order and resent me a link to my tracking order and a link to reset my password. Very professional employee you have there. Thanks
Hey David!
Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that Mrs. Dallas was able to assist you so promptly and professionally. Ensuring that our customers have the support they need is always our top priority, and we’re thrilled she was able to verify your order, provide your tracking link, and help reset your password.
Your feedback means the world to us, and we’re so glad to have you as a part of the Blade HQ community. If you ever need assistance in the future, don’t hesitate to reach out.
Thanks again, and we hope you enjoy your order!
~Lisa
Cloey and other members of the customer service team at BHQ have recently made me a lifetime customer with having multiple questions and returning an item. If you're going to buy a knife buy through BHQ they're the best in the buisness.
Hey Cody!
Wow, thank you so much for the glowing review! 😊 We're thrilled to have earned your trust, and Cloey and the team will be so happy to hear your kind words. Thanks for choosing Blade HQ – we can’t wait to help you with your next knife purchase! 🔪✨
~Lisa
Jen helped me to re-connect me to my old account of 15 years ago so I can get authentic and top-shelf products from a trusted source :) Very happy, thanks Jen!
Blade HQ associates are the best🤩 I want to thank Hannah, Jen & Wendy for resolving my issues I was having with my account.
Hey Howard!
Wow, thank you for the amazing shoutout! 🙌 We're thrilled to hear that Hannah, Jen, and Wendy could help resolve your issues. Our team is always ready to go above and beyond to make sure you have the best experience. We're lucky to have such an awesome crew, and we're so glad that you’re a part of the Blade HQ family! 🔥🔪✨
~Lisa
I love their YouTube content, and when I realized there was a storefront close to me in Utah I headed there straight away! I have purchased 5 knives in the past few months from blade HQ, and all purchase a have been smooth. I'll continue to be a customer!
Hey Brinton!
Thank you for the kind words! We're stoked to hear you're enjoying our YouTube content and had the chance to visit our Utah storefront. Sounds like you've built quite the knife collection already! We’re excited to have you as a loyal customer and can’t wait to help you find your next blade. See you again soon!
~Lisa
I've placed orders in the past without issue but when changing to a new mailing address they banned my account. They wanted me to send my ID and personal information via email to "unlock" my account. Seems really suspect to ask for someone to send images of their drivers license or other info. There was no 2fa or other check to confirm email account ownership, etc. I've ordered in the past with no issue, so disappointing to see customer service drop to the level of computer-based auto-bans based on automated policies that don't appear to make sense.
Thank you for sharing your experience, and we want to sincerely apologize for the frustration caused by this situation.
To help protect our customers and ensure the security of transactions, we’ve implemented robust fraud protection measures. In some cases, these safeguards may request additional verification when an account changes or specific activity raises flags. While providing identification can feel unusual, it’s an essential step to ensure your account and purchases remain safe.
To clarify, our fraud prevention system works independently of manual intervention, and using the provided authentication tools, like 2FA, can further streamline the process and enhance the security of your user account.
I’m happy to inform you that your account has been unlocked as of today, and you can now resume using it without issue. We truly appreciate your patience and understanding as we work to balance security with providing a seamless shopping experience.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for choosing Blade HQ, and we look forward to serving you again!
~Lisa
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- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Chase!
Thank you for your fantastic feedback! We’re thrilled to hear that Jen has been so helpful and consistently provided great service during your interactions. It means so much to us that you love shopping with Blade HQ and appreciate our customer service. We’re looking forward to helping you again in the future!
~Lisa