Overview
BladeHQ has a rating of 4.6 stars from 1,969 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
I've placed orders in the past without issue but when changing to a new mailing address they banned my account. They wanted me to send my ID and personal information via email to "unlock" my account. Seems really suspect to ask for someone to send images of their drivers license or other info. There was no 2fa or other check to confirm email account ownership, etc. I've ordered in the past with no issue, so disappointing to see customer service drop to the level of computer-based auto-bans based on automated policies that don't appear to make sense.
Jen responded with exactly what I needed! I received my order the very next day, and am very happy with your outfit!
Hey Darrell!
Blade HQ for the win! 🎉 Jen came through with exactly what you needed, and next-day delivery? That’s what we love to hear! Enjoy your new gear, and thanks for being part of the BHQ family! 🔥🔪
~Lisa
Great customer service. I ordered one wrong knife and the other on the order I simply did not like. I Love BladeHQ!
Hey Patrick!
Thank you so much for the awesome review! 💖 We're thrilled that we could make your return process smooth and easy! We're always here to help, and it warms our hearts to know you love BladeHQ. If you ever need anything else, we’re just a message away. Thanks again for being such a great customer! 🌟
~Lisa
I had requested an engraving but in the end changed my mind. Your team were able to cancel th engraving and send out the knife,
Hey Efraim!
Thank you for your feedback! We’re so glad our team could accommodate your request to cancel the engraving and get your knife sent out quickly. Providing flexible and efficient service is always our goal, and it’s great to know we could deliver for you.
We look forward to serving you again in the future!
~Lisa
Kim was very polite in his mails he answered very fast.
On the other hand very much patience.
Congratulations!
Erik Gemels, Belgium.
Thank you for your kind words, Erik! 😊 We're so glad to hear that Kim provided quick and patient assistance. We truly appreciate your support all the way from Belgium! 🔪
~Lisa
Thank you very much! BladeHQ as always the best and most friendly in customer service. Communication with you always resembles a warm friendly conversation.
Hey Constantin!
That's what we love to hear! 😊 We're all about making every interaction feel like a conversation with a good friend. Thanks for your support—happy to help anytime! 🔪
~Lisa
I needed the tracking information for an order. Mrs Dallas and her team followed up with the needed information. Thanks again for your help.
Hello!
You're very welcome! 😊 We're glad Mrs. Dallas and the team could assist you with tracking your order. We appreciate your support and are always here to help! 🔪🚀
~Lisa
Jen was very reponsive and professional with her rapid return communication. This is the first return of numerous knives I have purchased from Blade HQ over many years.
Again, outstanding customer service and communication from Jen.
Hey Danny!
Thank you for your thoughtful review! We’re glad to hear Jen provided exceptional service and handled your return so efficiently. It’s great to know that even after many years and numerous purchases, you can count on us for outstanding support. We appreciate your loyalty and look forward to serving you again!
~Lisa
I had a great experience ordering from Blade HQ unfortunately I didn't pick a knife I liked the first time so I had to do a return and that was a great experience as well thanks to Jen.
Hey Trent!
Thank you for your feedback! We're glad to hear that your experience, even with the return, was smooth and easy. Jen and the team are always here to make sure everything goes as seamlessly as possible. We look forward to helping you find the perfect knife next time!
~Lisa
I haven't purchased anything yet, I just asked questions regarding the design of the Spyderco Endura 4 C10P. I received comprehensive answers to all my questions, thanks Jen. As soon as I make a choice, I think I'll place an order)
Hi Dmytro!
Thank you for sharing your experience! We’re delighted to hear that Jen provided comprehensive answers to your questions about the Spyderco Endura 4 C10P. It’s a fantastic knife, and we’re thrilled you’re considering placing an order. If you have any more questions or need further assistance, don’t hesitate to reach out—we’re always here to help.
~Lisa
Asked a question about a product description, Hannah Y was very helpful in figuring out if the description was accurate. Appreciate the help!
Hey Charles!
Glad we could help! 🙌 Hannah made sure you got the right info—accuracy is key! Thanks for reaching out, and we appreciate you choosing Blade HQ! 🔪
~Lisa
A few years ago, I wanted to learn about the newest and best knives on the market. I hit upon the Blade HQ website and found not just a very varied product line, but detailed information about Knife Anatomy: types of knives, knife opening mechanisms, lock types, blade shapes, knife steel, knife grinds, knife handle materials, and knife pocket clips. I ended up with a small collection of knives with a variety of features like the Benchmade Bugout, the Kershaw Launch 4, Spyderco Para 3, and Kershaw Blur to name a few. Each one has a different anatomy, and they are all great knives. But my story doesn't end there. Recently I notified several companies that routinely send me sales promotion texts and emails that due to the current chaos created by the people in the White House, I am fearful of my financial future and therefore suspending all discretionary spending. Of the dozen or so retailers, contractors, and service providers that I notified - only one replied and thanked me for contacting them, stated that they completely understand that times are uncertain, and wished me and my family well - BLADEHQ. Now that's a company I plan to do business with for a long time. YOU should too. Thank you, Hannah Y.! Mike
I called and they acutely answer the phone and gave me the information I requested then she follow up with the email.
Hey Hector!
That’s what we love to hear! 📞📧 Quick, reliable service is what we strive for. Thanks for reaching out, and we appreciate your support! 🔪😃
~Lisa
You all have the best deals on knives. Your exclusive stuff is awesome. Customer service is the best.
Hey Cheyenne!
Now that’s what we love to hear! 🔥 With the best deals, killer exclusives, and top-tier customer service, we’re here to keep your knife game strong. Thanks for being part of the Blade HQ family! 💪
~Lisa
Great cause service Dallas solved my issue I was having with my order very quickly! And was very polite and sincere
Hey Gary!
Thank you for your kind words! We're glad to hear that Dallas was able to resolve your issue quickly and with the professionalism and sincerity you deserve. We appreciate your support and look forward to serving you again!
~Lisa
She walked me thru my issue. She sent an email showing how to fix my issue. She was very accommodating.
Hi Catherine!
We’re so glad to hear your issue was resolved smoothly! It’s always our goal to be as helpful and accommodating as possible. Thanks for taking the time to share your experience — we truly appreciate it!
~Lisa
Ordered 2 knives before Christmas Dec 13 and 21. Received no notification on my order til January 8. There was no tracking.
Have not received my package yet and FED.EX, is not helping me with any information about where my package is and why.
The whole transaction from beginning to end.was smooth and in my opinion easiest one I have ever done. I contacted customer service response was immediate that's why I gave 5 stars thanks Wendy R. Thanks for my Spyderco pm2! Highly recomend
Hey Dustin!
Thank you for your fantastic review! We're thrilled to hear that your entire experience, from start to finish, was seamless and hassle-free. It's great to know Wendy R. Provided the excellent customer service we strive for, and we're glad you're enjoying your Spyderco PM2! Your recommendation means the world to us, and we look forward to serving you again. 😊
~Lisa
I ordered a Pirhana knife awhile back and was waiting for it for longer than usual. I finally called and the nice lady informed me that there was a problem with my card. They supposedly sent me an email to that affect but I have yet to see it or I erased it in error. I use these knives a lot and miss them when I'm without so take the time and call me when there is an error. I have bought several knives fro BLADE HQ and think that they would apply my point to the purchase automatically without having to sign in for it. BHQ is a great place to purchase knives just a small change to the accumulated point system would make it greater. Thanks for your time.
Hey Larren!
Thank you for your thoughtful feedback and for being a loyal Blade HQ customer! We’re glad the situation was eventually resolved, but we truly appreciate your suggestion. We'll take your thoughts about point redemption and communication to heart. Ensuring a seamless experience is our goal, and input like yours helps us improve. We're looking forward to serving you again—hopefully without any hiccups next time!
~Lisa
- Visit Website
- Marion, VA
- Edit business info
Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, and we want to sincerely apologize for the frustration caused by this situation.
To help protect our customers and ensure the security of transactions, we’ve implemented robust fraud protection measures. In some cases, these safeguards may request additional verification when an account changes or specific activity raises flags. While providing identification can feel unusual, it’s an essential step to ensure your account and purchases remain safe.
To clarify, our fraud prevention system works independently of manual intervention, and using the provided authentication tools, like 2FA, can further streamline the process and enhance the security of your user account.
I’m happy to inform you that your account has been unlocked as of today, and you can now resume using it without issue. We truly appreciate your patience and understanding as we work to balance security with providing a seamless shopping experience.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for choosing Blade HQ, and we look forward to serving you again!
~Lisa