Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
The whole transaction from beginning to end.was smooth and in my opinion easiest one I have ever done. I contacted customer service response was immediate that's why I gave 5 stars thanks Wendy R. Thanks for my Spyderco pm2! Highly recomend
I ordered a Pirhana knife awhile back and was waiting for it for longer than usual. I finally called and the nice lady informed me that there was a problem with my card. They supposedly sent me an email to that affect but I have yet to see it or I erased it in error. I use these knives a lot and miss them when I'm without so take the time and call me when there is an error. I have bought several knives fro BLADE HQ and think that they would apply my point to the purchase automatically without having to sign in for it. BHQ is a great place to purchase knives just a small change to the accumulated point system would make it greater. Thanks for your time.
Hey Larren!
Thank you for your thoughtful feedback and for being a loyal Blade HQ customer! We’re glad the situation was eventually resolved, but we truly appreciate your suggestion. We'll take your thoughts about point redemption and communication to heart. Ensuring a seamless experience is our goal, and input like yours helps us improve. We're looking forward to serving you again—hopefully without any hiccups next time!
~Lisa
Very patient and understanding. I was very impressed with her ability to listen to my concerns and try to help me.
Hey Jeff!
Sounds like you had a top-tier experience! We’re thrilled to hear she took the time to listen and address your concerns with patience and care. That kind of personalized help is what we strive for—your feedback means the world to us!
~Lisa
Have ordered from BladeHQ multiple times but processed my first return with them this week. Easy going no complaints.
Hey Brandon!
Thank you for your continued support! 😊 We're glad your first return was an easy process. We appreciate you choosing Blade HQ and look forward to your next order! 🔪✨
~Lisa
On time shipping, excellent, clear communication, A+ support, assisted by Kim in an easy return process
Hey Sarah!
🔥 10/10—We love to hear it! 🔥 Glad to know your shipping was on time and that Kim made your return process smooth and easy. Clear communication and top-notch support are what we strive for! Thanks for choosing Blade HQ—happy to help anytime! 💪🔪✨
~Lisa
Great experience! The support team (Jen) was friendly, knowledgeable, and resolved my issue quickly!
Hey Kit!
Thank you for your feedback! We're happy to hear that Jen provided friendly and knowledgeable support while resolving your issue quickly. We appreciate your support and look forward to helping you again in the future!
~Lisa
Hannah is awesome, she took care of my issue quickly and provided all needed instructions for returning the knife.
Jen was kind enough to provide a refund after I lost my knife. Very nice of her. Will definitely use them in the future.
Hey Mark!
We're glad Jen could help you out! While losing a knife is never fun, we're happy to have you as a valued customer and look forward to serving you again in the future. 🔪😊 Thanks for your support!
~Lisa
Great customer service quality and good overall store selection. I would recommend to anyone looking for knives.
Hey Allen!
Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our customer service and found our selection to your liking. We truly appreciate your recommendation, and we look forward to serving you again soon!
~Lisa
Solid customer service experience, Hannah gave me an excellent, detailed answer to my question. Great!
Hey Patrick!
Fast, friendly, and thorough—just how we like it! 🔪 Hannah knocked it out of the park with her detailed response. Thanks for your support, and happy slicing! 😃
~Lisa
The order was cancelled and no one explained anything. The order was for a birthday. I wrote for two days and no answer
Hey Ivan!
We sincerely apologize for the frustration you've experienced. It looks like your order was canceled due to a payment error, which can sometimes occur during the checkout process. An email was sent regarding the payment issue. We regret any confusion or inconvenience this caused, especially for a special occasion. If you need immediate assistance, we recommend giving us a call, as we can resolve these matters faster over the phone than through email. Please don’t hesitate to reach out, and we’ll be happy to help you place a new order. Thank you for your patience and understanding.
~Lisa
I recently purchased A microtech combat Troodon and had questions about it regarding the serial number, so I got in touch with Jen At Blade HQ, who was a wonderful person to talk to she took care of what I needed and told me the things I needed to know thanks again, Jen
Hi Gregory!
Thank you for your kind words! We’re thrilled to hear that Jen was able to assist you with your questions about your Microtech Combat Troodon. Providing helpful and friendly service is what we strive for, and we’re glad you had a great experience. If you ever have more questions or need assistance in the future, we’re here for you. Enjoy your new knife, and thank you for being a valued Blade HQ customer! 🗡️😊
~Lisa
Recently had an issue with rewards points. Jen in customer service got me squared away in short order. Saw a BLAZING DISOUNT on Microtech Socom Mini Bravo and ordered Immediately. Very happy with purchase and followup customer service. Cheers to Blade HQ
Hello Gregory!
Thank you for your kind words! We’re thrilled to hear that Jen was able to quickly resolve your rewards points issue and that you snagged an amazing deal on the Microtech Socom Mini Bravo. It’s great to know you’re happy with your purchase and our follow-up service. Cheers to you, and we look forward to serving you again soon!
~Lisa
Bladehq has amazing quality knives and excellent customer service. If you have any issues they quickly resolve them and are very helpful. My husband and I have bought several knives from them. Highly recommend them!
Hey Melissa!
Wow, thank you so much for the glowing review! We're honored to have earned a spot in your knife collection. It’s awesome to hear that both you and your husband have had such great experiences with us. Whether it’s your next EDC or a showpiece for your collection, we’ll always be here to help you find the perfect blade. Happy slicing!
~Lisa
Wendy was very helpful in assisting with an issue I had regarding reward points. Customer Service was excellent! My issue was resolved in minutes. Great communication and follow through. Thank you!
Hey Jareth!
Nothing beats quick and seamless service! ⚡ Huge shoutout to Wendy for making sure your reward points were sorted out in no time. Enjoy those well-earned perks, and happy shopping! 🔪🔥
~Lisa
I ordered an item and had chosen 2nd Day Air as my delivery choice. Currently, it's a day out of theat time frame. BladeHQ already issued a refund and they responded to my email very promptly. Thank you! BladeHQ for the no hassle refund.
Hi Raymond!
Thank you for sharing your experience! We're glad we could resolve the issue quickly with a no-hassle refund and prompt communication. While we regret the delay in your delivery, we appreciate your patience and understanding. We’re here to ensure your future experiences are seamless—thank you for choosing BladeHQ!
~Lisa
As always the team at Blade HQ goes above and beyond for their customers. Always a pleasure and can't wait to buy my next knife here!
Hello Oleksandr!
Thank you for your amazing feedback! We’re so happy to hear that our team continues to exceed your expectations—it’s always a pleasure to serve you! We can’t wait to help you with your next knife purchase!
Thanks for being a valued Blade HQ customer!
~Lisa
I had a return from a while ago that didn't seem to have been issued the full refund amount. I called to see what the issue might be, and Wendy answered the phone. She looked into it for a while, and it didn't seem there was an explanation for the discrepancy. She tried to refund the missing amount to the original card, but found that it wouldn't work so she offered a gift card, but in a slightly higher amount for the inconvenience. I really appreciate the help. Thanks Wendy!
I had a glitch with my order, and Melissa and Hannah handled the situation quickly and deftly. Fast, well handled, professional response.
Hello Fremont!
Thank you for your kind words! We're so glad Melissa and Hannah could help resolve your issue quickly and professionally. We strive to make every experience as smooth as possible. Appreciate you choosing Blade HQ! 😊🔪
~Lisa
I had a question about a pre-order so I emailed blade HQ. Jen replied quickly and answered all of my questions and addressed my concerns. 10/10 as always with blade HQ!
Hello!
Thanks for the awesome review! 🙌 We're thrilled Jen could assist you so quickly and thoroughly. We appreciate your support and are always here to help—10/10 customers like you make Blade HQ what it is! 🔥🔪
~Lisa
Had a issue with a pre order...all fixed with a simple emal
- Visit Website
- Marion, VA
- Edit business info
Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Knives Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Dustin!
Thank you for your fantastic review! We're thrilled to hear that your entire experience, from start to finish, was seamless and hassle-free. It's great to know Wendy R. Provided the excellent customer service we strive for, and we're glad you're enjoying your Spyderco PM2! Your recommendation means the world to us, and we look forward to serving you again. 😊
~Lisa