Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
So thankful for all the help provided! Alyssa T., Tiffany C., Jen N all helped me through the process! Amazing team & very helpful! I put the wrong address on my order, and these ladies helped every step of the way!
Ok well the first thing I must point out is that I wish you guys would make it possible to give less then 1 star rating if needed cus I did need it or even have it possible to do a negative 5 star because at first I asked about your affiliate program and the emails I got made me feel hopeful that I would be able to join by using Instagram or fb to do it then when I finally got the link to check via Facebook I couldn't figure it out so I emailed you guys asking for guidance but instead got a reply saying that there's no way for me to join but that your sure id do great if I could which was like talking down to me is how It made me feel I can't believe you guys couldn't just tell me this bad news from the get go that's kind of messed up man I just wanted to join your affiliate program so bad so then wy did you say to try using FB I don't understand what the hell that was even about im shocked cus I no your a great place for finding great knives not so great as far as prices go your a lil bit to high honestly but still didn't expect this man god dam it!
Hey Jonathan!
We’re sorry for any confusion and frustration you’ve experienced. Our affiliate program is managed through our social media team, which is why you were directed to reach out via our social media outlets. This process is not handled by our customer service team, and we apologize if that was not made clear upfront. For assistance, please reach out to our team on Instagram, YouTube, or Facebook—they'll be happy to guide you through the process. We truly appreciate your enthusiasm for working with us and your support of Blade HQ!
~Lisa
Cloey E was quick to initiate my return and sent a lovely email letting me know they received my return.
Hey Kona!
Thank you for the wonderful feedback! 😊 We’re thrilled to hear that Cloey was able to assist you so efficiently with your return. We truly appreciate your kind words, and we’ll be sure to pass along your praise to her! If there’s anything else we can do for you down the line, just let us know! 👍
~Lisa
Super easy process to purchase and find the right fit, great customer service from the whole team and Alyssa T!
Hi William!
Thank you for the kind words! We’re thrilled to hear you had such a smooth shopping experience. Alyssa and the rest of the team are always here to help you find that perfect blade. Looking forward to your next adventure with Blade HQ!" 🔪✨
~Lisa
This is the most legit and customer service friendly knife company on the internet. A quality selection of blades and fantastic service. 5 stars
Hey Jarrett!
Thank you for your fantastic review! We're so glad to hear you enjoyed our quality selection and customer-friendly service. Your support means the world to us, and we look forward to helping you find your next blade!
~Lisa
Customer service representative Hannah gave exceptional service to resolve the issue greatly appreciated 👏 thank you Hannah
Hey Dexter!
Hannah will be thrilled to hear that! 👏 We appreciate your support and are always here to help. Thanks for choosing Blade HQ! 🔪😊
~Lisa
The staff was super easy to work with and reached out to me when my return was complete. The product was also super amazing and I wish I had the budget to keep it! 10/10 experience and I 100% will be shopping again here. Shout out to Alyssa T. For making everything so easy!
Hey Rameez!
Thank you so much for the amazing review! We’re thrilled to hear that you had such a positive experience with us. Alyssa will be especially happy to know her efforts made everything so seamless for you. We can’t wait to have you back and help you find the perfect knife in the future. Appreciate your support and see you again soon!
~Lisa
Had a return that was taken and processed super fast and hassle free, thanks to Alyssa T. The whole experience was easy and quick.
Hey Darren!
Thanks so much for the awesome feedback! 😊 We're thrilled to hear Alyssa made your return experience smooth and stress-free. We'll be sure to pass along your kind words—she’ll really appreciate it! We’re always here if you need anything, and we can’t wait to help with your next knife adventure. 🔪💯
~Lisa
Hannah was great and very helpful I appreciate the time the took to explain the issue I was having with my product 💪
Hey Jorge!
We’re so glad to hear that Hannah was able to assist you! Providing clear and helpful support is what we strive for. Thanks for your kind words and for choosing Blade HQ! 💪
~Lisa
Wendy was helpful and gave a clear answer to my question.
Hey Christian!
Thanks so much for the shoutout! We're thrilled Wendy could clear things up for you. We're all about making sure you get the answers you need, fast and easy. Your support means a lot, and we can’t wait to help you with your next purchase!
~Lisa
I had a glitch when I ordered and got a message and no final page. I went to order again and next thing I knew I double ordered. By the time I got my order I still didn't get a refund from the mistaken one so I emailed and Hannah told me it takes as much time as my bank dictates for it to show. I was confused because I got another notification that my order shipped and I thought it was the mistaken one.
Hey Joe!
Thank you for sharing your experience! Glitches can be stressful, but it sounds like Hannah had your back and helped clear everything up. Refund timing can be tricky with banks, but we’re glad she kept you informed. If you have any more questions, don’t hesitate to reach out. Enjoy your order!
~Lisa
All of my Blade HQ interactions have been great. No complaints, and I can't wait to purchase from them again.
Hey Nicholas!
Thank you for your support! We're glad to hear you've had great experiences with Blade HQ. Looking forward to serving you again soon! 😊🔪
~Lisa
I received a (beautiful) knife with a button that was a bit...reluctant, shall we say.
Kim F. Suggested I take matters into my own hands, and with some compressed air and a tiny bit of lubrication, all was well with the world (she also made it clear I was welcome to send it back if I chose, but why not try a bit of self-help?).
Kim couldn't have been more friendly and helpful. Blade HQ is lucky to have them.
Hello Hannah!
Thank you for sharing your experience! We're glad to hear that Kim F. Was able to offer practical advice and excellent support. It’s great to know that her friendly and helpful approach, combined with your quick troubleshooting, got everything working smoothly. We’re lucky to have her on our team and appreciate your kind words. Enjoy your beautiful knife, and let us know if you need anything else! 😊
~Lisa
Jen was very helpful in sorting out veterans discounting and setting up an account. Great product and a great team!
Hey Alex!
Thank you for your kind words! We're thrilled to hear that Jen was able to assist you with setting up your account and applying the veteran's discount. We truly appreciate your support and look forward to serving you again!
~Lisa
The folks at BladeHQ went above and beyond to accommodate a return that was lost in the mail. They worked with USPS and granted a return without receiving the item. Thank you BladeHQ!
I have always loved Blade HQ's YouTube videos, Blade HQ's website is so easy to navigate and all the filtering options make it so easy to shop and compare to find what I'm looking for... even when I don't know what I'm looking for. Lol. Your prices are great. But now... now I can say that your customer service is awesome too.
Hello William!
Five stars for a five-star review! We're thrilled to hear you’ve been enjoying our YouTube channel and website—it’s designed to make knife hunting as smooth (and fun) as possible! And we’re even more stoked that our customer service lived up to your expectations. Thanks for the kind words and for being part of the Blade HQ family!
~Lisa
Hannah explained situation and helpfully included links to Hubertus in Germany and Hubertus USA,which I can access to deal with them directly.Hannah is the best!YAY HANNAH!
Hey Thomas!
YAY HANNAH indeed! 🎉 We're thrilled she could provide clarity and point you in the right direction. Thanks for sharing your experience!
~Lisa
Hannah, is wonderful, professional, knowledgeable, kind fantastic experience thank you. Mikel Hands. Please no solicitations or ads thank you
Thank you, Mikel! We’re thrilled to hear that Hannah provided you with a fantastic experience. Professional, knowledgeable, and kind is exactly what we aim for. No worries—just gratitude from us, no ads attached! 😊
~Lisa
Love the knives but I received my microtech and it was dull to sharp and price I paid i thought it would be sharp can't cut a paper
Hi George!
Thank you for your feedback, and we truly apologize for the issue with your Microtech. We understand how disappointing it must be to receive a knife that isn't up to the expected standard, especially considering the price. I see we have you set up for an exchange, and we’ve made a note to ensure the replacement undergoes a thorough quality check before being sent to you. We truly appreciate your patience and understanding, and we’ll do everything we can to make sure your next experience is a great one!
~Lisa
Thanks to Cloey E. I was able to get my request for a faulty blade returned and refunded with quick and clear steps. Thanks again Cloey E.
Hey Junior!
Thanks so much for the shoutout! We’re glad Cloey was able to make the return process smooth and stress-free for you. 💪 We’ll be sure to pass along your kind words—she’ll be stoked to hear it! Thanks again for choosing us, and we hope to get the right blade in your hands soon. 🔪✨
~Lisa
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! We’re thrilled to hear that Alyssa, Myself and Jen were able to assist you every step of the way. It’s great to know we all worked together to ensure everything was sorted out smoothly. We’re so lucky to have such an amazing team, and we truly appreciate your support. If you need anything else, we’re always here to help! ~Tiffany