Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
Your support person Jen was very responsive with my issue. I also called the telephone number and whoever helped me was very helpful and prompt. I love you guys!
Hey Shane!
Thank you so much for your kind words! We’re thrilled to hear that Jen and our team were able to assist you promptly and effectively. Providing top-notch support is what we strive for, and it means the world to us that you had such a positive experience. We love having amazing customers like you—please don’t hesitate to reach out anytime you need us!
~Lisa
I am very happy with your service. Purchasing and shipping was very easy and fast. Thank you so much! Also I had help from Alyssa T. To process a return and it was extremely fast and communication very good. I will purchase from you guys again for sure.:-)
Hey Joey!
Thank you for the wonderful review! We're so glad to hear you had a great experience with our service, fast shipping, and easy returns. Alyssa T. Is indeed fantastic, and we’ll make sure she knows how much you appreciated her help. We look forward to serving you again soon—thanks for being a valued customer! 😊
~Lisa
Ever time I've needed help they go above and beyond that's why I keep buying from them. Thanks Blade HQ
Quick and easy customer service that immediately addressed my issue. Jen was very professional, polite, and helpful.
Hey Kyle!
Thank you for your kind words! We’re so glad to hear that Jen was able to address your issue quickly and professionally. Providing polite and helpful service is what we strive for, and we’re happy we could make your experience a great one.
Thanks for choosing Blade HQ!
~Lisa
Shipment was lost in Kansas, no tracking updates for 10 days. Jen responded quickly and situation was resolved with just a couple of e-mails.
Hey Mike!
Thank you for sharing your experience! We’re sorry to hear about the lost shipment but are glad Jen was able to resolve the issue quickly and efficiently. Providing a smooth and hassle-free resolution is always our goal, and we’re happy we could make it right for you.
Thanks for choosing Blade HQ—we look forward to serving you again!
~Lisa
Always great to do business with BHQ. Always friendly and eager to
Assist with everything about blades and all related items.
Hey Donald!
Thanks so much for the kind words! We're lucky to have awesome customers like you who’ve stuck with us over the years. It means a lot to hear that our team continues to deliver the kind of service you’ve come to expect. Here's to many more years of blades, gear, and good vibes! 🔪🙌
~Lisa
Received a knife that was defective, reached out that sent me a label and took care of me quick, Alyssa T was my rep, she was great
Hey Bryson!
Thanks for sharing your experience! We're sorry about the defective knife but happy Alyssa was able to help you quickly. We’ll always be here to make things right—enjoy your next blade!
~Lisa
Found what I was looking for and many more. Will be back to make many more purchases in the future. Very helpful and kind people to deal with.
Hello!
Thank you so much for your kind words! We’re thrilled to hear that you found what you were looking for and more. It’s always a pleasure to help our customers, and we’re excited to have you back for future purchases. Your support means the world to us—see you next time!
~Lisa
I had just purchased a nice OTF knife to use as a blade for work, but immediately after telling my employer, he said I couldn't have it in the shop (longer than 3" in CA) so Jen helped me cancel my order and guide me to getting the perfect CA legal knife. Thank you
Hey Lorenzo!
Thank you so much for your review! We're glad Jen could help you find the perfect knife that fits your needs. We're always here to make sure you have the best experience possible. 😄🔪 Let us know if you need anything else!
~Lisa
Ended up ordering a knife that didn't quite meet my expectations but they made the return process super easy. Great customer service on their end.
Hello Joshua!
Thank you for sharing your experience! We're glad the return process was smooth for you. If you ever need assistance again, don’t hesitate to reach out. We look forward to helping with your next knife purchase!
~Lisa
Although they said I'd have a long wait, my call was answered almost immediately. Customer service was polite and efficient.
Hi Chaim!
Thank you for your feedback! We’re so glad to hear that your call was answered quickly and that our customer service team provided polite and efficient assistance. We appreciate your support and look forward to helping you again in the future!
~Lisa
Very professional & helpful. Alyssa was able to solve my problem seamlessly. Friendly customer service. Thank you
Hey John!
Thank you for the kind words! We're so glad Alyssa was able to help out quickly and smoothly—she’s a rockstar 💫 We really appreciate you taking the time to share your experience, and we’re always here if you need us. Happy slicing! 🔪😊
~Lisa
I have had a great experience with Blade HQ. Cloey E. Has been very helpful and kept me in the loop at every step. Awesome service.
Thank you so much for your kind words! We’re thrilled to hear that you've had a great experience with us and that Cloey was able to keep you informed every step of the way. We’re proud to have her on our team and will be sure to pass along your feedback.
Thanks again for choosing Blade HQ—we look forward to serving you again soon! ~Tiffany
Hannah was great at getting right back to me via email. She explained everything so I could understand it simply and easily. I have nothing but good things to say about Blade HQ. Thank you for the help.
Hey Adam!
Thank you for your kind words! We're so glad to hear that Hannah provided you with quick and clear assistance. It’s wonderful to know you had such a positive experience with Blade HQ. We truly appreciate your support!
~Lisa
I've been buying knives from Blade HQ for several years now. They carry the best brands at fair prices. If you've not checked them out I suggest you do so. I'm a avid knife collector and I shop many different sites but this is my go to. If you have any questions Mrs. Dallas is great for that.
Hey Garrett!
Thank you for being such a loyal customer and for your glowing review! We're honored to be your go-to knife store. It's great to hear Mrs. Dallas has been helpful—our team works hard to provide the best service and selection for avid collectors like you. We truly appreciate your support and look forward to serving you again soon!
~Lisa
I was unhappy with the specific knife that I ordered, but Jen was super helpful in helping me make the return even though I didn't have an account!
Hey Silas!
Thanks for sharing your experience! We're sorry the knife didn’t work out, but we're glad Jen could make the return process smooth and hassle-free—even without an account! We appreciate your business and look forward to helping you find the perfect blade in the future!
~Lisa
Make sure the awesome help appreciate all the information and appreciate the timely measure of receiving my email
Hey Brandon!
We’re so glad to hear you found the help awesome and timely! Providing accurate information and quick responses is what we strive for. Thank you for sharing your kind words—we truly appreciate you!
~Lisa
Wendy R was so helpful. She sent me a link re:
2-factor Authentication and helped me so much. With my Veteran's discount. So from now on I plan on requesting her to help me with my business.
Hello Douglas!
Wow, thank you so much for sharing your fantastic experience! We're absolutely thrilled to hear that Wendy made your knife-buying journey not only smooth but also enjoyable. She truly is a rock star when it comes to helping our customers, and we’re so glad she could assist with both the 2-factor authentication and your well-deserved Veteran's discount.
We’re honored to have earned your trust and even more excited that you plan to request Wendy for your future business—she’ll be delighted to hear that! Thank you for your service and for choosing us. We can’t wait to help you with your next adventure!
~Lisa
Hi Blade HQ staff,
Thanks for the support and all the help I received from your company. A special thanks to Jen, the person i was transferred to when i called. Terrific and understanding of my situation, including my continual interruptions.
Ron
Thank you for your kind words! We’re so glad to hear that Jen was able to assist you with understanding and patience. Our team is always here to help, and it’s great to know that your experience was a positive one. We truly appreciate your support and look forward to serving you again in the future! ~Tiffany
Dallas was great, thank you for the help and knowledgeable information
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Eric!
Thank you for sharing your experience! We're thrilled to hear that Kim provided such helpful and friendly service during your return/exchange. Making the process seamless is what we aim for, and we're so glad we could meet your expectations. We look forward to continuing to serve you in the future—thank you for being a valued customer!
~Lisa