Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
Customer service was prompt and thorough. Overall experience with this online vendor has always been positive.
Anytime I have reached out to Blade HQ with a question, concern, or comment they have always been very responsive and great to deal with. I have MANY knives, and I try my hardest to purchase them all from Blade HQ because they are my go-to knife shop, and their service and building up points is one of the reasons I do this.
Thank you for your incredible feedback and loyalty! We’re honored to be your go-to knife shop and thrilled to hear that our responsive customer service and rewards program have made a positive impact on your experience. It means a lot to know that you trust us with your growing knife collection. We’re here for you whenever you need assistance or have questions about your next addition. Happy collecting! ~Tiffany
Perfect anytime I've ordered and always helpful, will definitely be looking forward to all the content and services that Blade HQ has to offer!
Thank you BladeHQ for having good people at your Customer Service desk. Jen helped me work through the details on a customized engraving order for Christmas. I'm grateful for your good people and good products. Count me as a satisfied customer.
Hey Michael!
Thank you for your wonderful feedback! We're so glad to hear that Jen was able to assist you with your customized engraving order and make your experience a smooth one. It's always our goal to provide excellent service and top-quality products, especially for those special holiday gifts. We’re grateful for your support and thrilled to have you as a satisfied customer. 😊🔪
Happy holidays, and we look forward to serving you again!
~Lisa
Alyssa and Zach are awesome! Super responsive and completed my request quickly. Very happy with my experience with you guys
Hey Ian!
We’re thrilled to hear that Alyssa and Zach took great care of you! Thanks for sharing your experience—we appreciate your support and look forward to helping you again in the future! 🔪
~Lisa
I purchased the Microtech SOCOM. It shipped quickly and I really liked the knife, BUT... I could not live with the tip down configuration. The SOCOM does not have any options to switch the pocket clip. So I returned the blade. Blade HQ made the return process painless. Once they received my return the refund was issued the same day. Special thanks to Alyssa T. For making this return smooth. I am a regular Blade HQ customer and this was my first return. I will be shopping with Blade HQ again for a Mircotech auto that has point up configuration. Thank you again Alyssa T.
Hey Curt!
Thank you for the wonderful feedback! We're so glad to hear that Alyssa was able to make your return process smooth and hassle-free. We understand that the pocket clip configuration wasn’t quite the fit for you, but we look forward to helping you find the perfect Microtech auto with the configuration you're looking for. We truly appreciate your loyalty and look forward to assisting you again soon!
~Lisa
Wanted to get some clarification on an order confirmation and Jen from out of left field came with the save! Thanks Jen, looking forward to receiving my Condor Bushlore.
Hey Tobias!
Jen coming in clutch! Glad she could clear things up for you—now the only thing left is to enjoy that Condor Bushlore when it arrives. Happy adventuring, and thanks for choosing Blade HQ!
~Lisa
I truly appreciate Kim F. Getting back to me very quickly and giving as helpful and considerate of an answer as was possible (-:
Hi Siana!
Thank you for your kind words! We’re so glad to hear that Kim was able to assist you quickly and provide such helpful and thoughtful support. It’s always our goal to offer the best service, and we’re happy Kim made a positive impact on your experience.
Thanks for choosing Blade HQ—we look forward to helping you again in the future!
~Lisa
I've dealt with BHQ several times over the last decade. Typically just ordering products, however this time I wasn't happy with the product I ordered. Perfect transaction as always! No battles with the return, timely response, money back…what more can you ask for
Hey Jake!
Ten years of trust means the world to us! We're all about making sure you're happy with every purchase—whether it's keeping the knife or making a smooth return. Appreciate you sticking with Blade HQ, and we look forward to serving you for many more years to come!
~Lisa
Just wanted to give a thanks to Mrs Dallas for replying to my inquiry quickly. Everything worked out! Thanks!
Hi Jon!
Thank you for your great review! We’re so glad Mrs. Dallas was able to respond quickly and help resolve your inquiry. It’s always wonderful to hear that everything worked out perfectly. We appreciate your support and look forward to helping you again in the future!
~Lisa
Quick response from Jen confirming the cancellation of order.
She also mentioned that website has search criteria for CA legal knives.
Thank you for getting back to me so quickly.
Hello Lori!
Thank you so much for your kind words! We're thrilled to hear that Jen was able to assist you promptly and efficiently, confirming your order cancellation and pointing you toward our CA legal knives search tools. We strive to provide fast and thorough support, and it's great to know Jen delivered that experience. If you ever need help again, don’t hesitate to reach out—we’ve got your back! 😊
~Lisa
Thank you BHQ for being the best in the business. I tend to stick to companies that offer the better customer service. Not always the cheapest or best or most expensive product. But if things go poorly I would rather be represented with genuine people who care about their product over anything else. I would apply to work here but I live too far away lol. Thanks for the sharp and shinies.
Hey Anthony!
Short, sweet, and straight to the point—just like a well-executed return! Glad Hannah could help make the process smooth. Hope your next knife is the perfect one. 10/10 review!
~Lisa
No no good at all,. Cause u see what they did was trick me but I do t like being a fool so this is what's real from fiction right.
Hello!
We see that your issue was marked as resolved, but we’d love to make sure everything is truly squared away on your end. If there’s anything we can clarify or assist with, please don’t hesitate to reach out—we’re happy to help!
~Lisa
Great costumer service, returned knives with no question. Will definitley buy more products for Blade HQ.
Hey Britt!
Thanks for the great review! 🙌 We're glad the return process was smooth and hassle-free for you—our goal is to keep things simple and stress-free. 📨 We truly appreciate your support and can’t wait to help you gear up with more blades in the future! 🔪💙
~Lisa
Benchmade mini tagged out Great knife but too light for my liking. Just a little heavier then the bugout
Hey Philip!
Thanks for sharing your thoughts! The Benchmade Mini Tagged Out is definitely a solid knife—super lightweight and nimble. If you’re craving something with a bit more heft, we’re sure you’ll find your perfect match soon. Happy hunting!
~Lisa
Dealt with Blade HX for over ten(10) yr.s
They have always been honest, curtious and extremely professional.
Long time customer
Hi Edward!
Wow—10 years! We’re beyond grateful for your loyalty and continued trust in Blade HQ. It’s customers like you who make what we do so rewarding. Thank you for letting us be part of your knife journey for over a decade. We’ll keep working hard to provide the honest, courteous, and professional service you’ve come to expect. Here’s to many more years and many more blades!
~Lisa
I love the products and prices and the items make it to me fast
Only they took twice as much money from my account and held half for days when I needed it for other matters.
Hello Harley!
We sincerely apologize for any inconvenience this may have caused. When an order is placed, an authorization hold is temporarily placed on your account, and it can take approximately five days for the pending charge to be released, depending on your bank’s policies. We understand how frustrating this can be and appreciate your patience. Thank you for your feedback. If you have any concerns, feel free to reach out—we’re happy to help!
~Lisa
I purchased two knives from HQ Utah and worked with HQ Virginia customer service post purchase. Both organizations were quick to answer my questions and help me out. I'm very satisfied with both knives so shout out to Mercedes in Utah and Kim F from Virginia who was quick to take care of a problem with reward points. I'm 100% good to go now so thanks everyone and feel quite comfortable purchasing more from either HQ location!
Hello Dan!
Thank you for your fantastic review! We're thrilled to hear that both our Utah and Virginia teams were able to provide you with quick and effective support. Shoutout to Mercedes and Kim F. For making your experience seamless! We're so glad you're happy with your knives and feel confident shopping with us. Your satisfaction means a lot, and we look forward to serving you again soon! 😊🔪
~Lisa
Jen was great. Prompt, polite and informative. I'm looking forward to receiving my new CIVIVI pocketknife.
Hey Matthew!
Thanks for the five stars! We're thrilled Jen could assist you with all the details you needed. We’re confident you'll be impressed with your new CIVIVI pocketknife—it’s a fantastic choice. Enjoy the sharp experience, and we’re excited for you to have it in hand!
~Lisa
Blade HQ has awesome customer service. I follow Blade HQ on YouTube and they have a great collection of knives.
I recently made a purchase and when I received it I had a change of heart and contacted customer support.
Customer Support was very friendly and helpful and I thank them for all the help I received.
Hey Victor!
Thank you for sharing your experience! We get it—sometimes a knife just isn’t the right fit, and we’re happy we could make the return process smooth and hassle-free. It’s awesome to hear that our customer service team delivered for you. We can’t wait to help you find the perfect blade next time! Here’s to many more knife adventures with Blade HQ! 🔥👏
~Lisa
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- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Chad!
Thank you for your feedback! We're happy to hear that our customer service team was prompt and thorough in addressing your questions. It's great to know that you've had consistently positive experiences with Blade HQ. We look forward to serving you again in the future!
~Lisa