Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
I ordered the wrong part (got a brass backspacer for a mini bugout instead of my (maxi?) bugout. I called and got a return authorization and prepaid shipping label. Kim helped me out and sent a follow up today. Thanks for the wonderful service.
Now someone tell flytanium to get some brass back spacers in stock!
A loving fan,
Chris
Very pleasant experience. Straight forward. I lost my most used account that has money connected to it and your team found it. Thank you for getting back to me. In a timely manner. You are a wonderful business and am very grateful to have you in my state. "Cheers" I am excited to do business with you in the near future.
Hey Matt!
Cheers to you as well! 🍻 We're so glad we could help reunite you with your account—nothing worse than losing track of hard-earned funds. Thanks for your kind words and for being a part of the Blade HQ family. We look forward to serving you again soon!
~Lisa
I ordered optional engraving. The knife was shipped within a few days and the engraving looks great. I had a question and emailed, Jen responded quickly with a good explanation.
Hey Chris!
Thank you for your review! We’re thrilled to hear that you’re happy with the engraving and the quick shipping. It’s great to know that Jen was able to assist you promptly and provide a clear explanation.
We appreciate your kind words and look forward to serving you again in the future!
~Lisa
My experience with BHQ has been wonderful so far! Shipping was very quick and prompt. I'm excited to receive my blade. I had a question for customer service which Hannah was quick to get back to me with an answer. Thank you again! Will definitely shop here again.
Hey Tyler!
We're so glad to hear you’ve had a wonderful experience with us! Hannah and the team appreciate your kind words. Enjoy your new blade, and we look forward to serving you again! 🔥🔪
~Lisa
The personnel was super polite and helpful. Kim answered all my questions and helped me with resolving the issue I had with tracking my order. The IT team guys were also super responsive and fixed my account access problem. Blade HQ Team rocks!
Hi Stanimir!
Thank you for your wonderful feedback! We're thrilled to hear that Kim and our IT team were able to provide such a positive experience and help resolve your concerns. It’s our goal to make sure every interaction is smooth and enjoyable. We appreciate your support and are glad you're loving your purchases. Blade HQ truly has the best customers—thanks for being one of them!
~Lisa
I wanted to cancel a pre-order and Jen was very prompt and friendly in taking care of my request.
Hey David!
Awesome to hear, and shoutout to Jen for delivering top-notch service! We always strive to make every interaction smooth and hassle-free. Thanks for choosing Blade HQ! 🔪👍
~Lisa
A friend introduced me to Blade HQ by gifting me a knife. When I received my new knife;
Kershaw Outlier Assisted Karambit Knife Tan GRN (2.5" Black Stonewash)
There was screw missing on the clip, upon requesting warranty Blade HQ informed me that they do not warranty any of there mistakes or there knife.
I am grateful for the gift and will have knife repaired with my own money, but will not buy from shady companies that don't back the quality of their products.
I believe Jen from Customer Service answered my questions in somewhat of timely manner but her hands were tied with assisting me with repairing or replacement because of corporate management that won't back the quality of their products leaving the distribution center.
Ridiculous to require a comment to view shipping update but great customer service and shopping experience.
Hi AL!
Thank you for your review and feedback! We’re glad to hear you had a great shopping experience and that our customer service met your expectations. We understand your frustration with the shipping update process and appreciate you bringing it to our attention. We’ll take this into consideration to help improve the experience for future customers.
Thanks for choosing Blade HQ, and we look forward to assisting you again!
~Lisa
I had an awesome experience with the customer service team. A complete mistake on my end ordering the wrong parts led to me contacting the company for a return. After contacting them they paid for the return shipping and created a label to slap on the box and send out in the mail. They didn't have to pay for the return but they did. All the staff I had interaction with were very helpful!
Hello Sam!
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that our customer service team was able to assist you with the return process and make things as easy as possible. It's always our goal to go above and beyond for our customers, and your kind words mean the world to us. We’ll be sure to share your feedback with the team. Thank you for choosing BladeHQ—we’re here whenever you need us! Have a great day! 🌟
~Lisa
I recently joined BladeHQ as a customer. Very happy I did! A tremendous amount of great products and gear. Like BladeHQs prices too! The customer service is top notch! Kim returned my message very quickly, and answered all my questions/. Concerns! So,I will highly recommend BladeHQ to my family and friends.
Hey James!
Welcome to the Blade HQ family! 🔥 We're stoked to have you on board. With an epic selection, great prices, and top-tier customer service (shoutout to Kim! 🙌), we’re here to make sure every experience is a great one. Thanks for recommending us to your crew—happy slicing! 🔪💙
~Lisa
Went with a friend to the Marion store to pick out a fixed blade EDC. The selection of knives of all types was mindboggling! It was like being a kid in a candy store! The sales staff was great. A special shoutout to Hannah was very helpful, informative, polite and made my shopping experience a pleasure!
Hey Madison!
Thank you for stopping by our Marion storefront! We're pumped that you had a 'kid in a candy store' kind of experience—that’s exactly the vibe we’re going for! Shoutout to Hannah for making your visit memorable; she’s a true knife guru. We can’t wait to welcome you back for your next blade adventure. Stay sharp!
~Lisa
Great experience. I received my knife with no problems. Did have a small problem with my local post office, and Bladehq costumer service helped me with quick responses. The problem was in the post office. Bladehq was able to ease my nerves and help me again. Great shop. Thanks Hannah!
We’re so glad to hear that, and huge props to Hannah for helping you navigate the post office hiccup! While we can’t control shipping issues, we’re always here to make the process as smooth as possible. Thanks for trusting us and for being a part of the Blade HQ family—enjoy your new knife! ~Tiffany
Thank you for listening to me. Thank you for your gift I appreciate your quick and thoughtful response.
Hey Joe!
Thank you for your kind words! We’re so glad we could assist you and that our response made a positive impact. Your appreciation means a lot to us, and we’re always here to help whenever you need.
Thanks for choosing Blade HQ!
~Lisa
Ordered knife and applied a couple gift cards as partial payment, but final invoice did not reflect. After emailing them, they were quick to respond and answered all my questions, and i ultimately followed through with the order.
Hey Ryan!
Thank you for your feedback! We're glad our team could quickly address your concerns and help clarify the process. We appreciate your patience and understanding and are thrilled you followed through with your order. Enjoy your new knife, and we look forward to serving you again soon!
~Lisa
Placed an order with an error, Hannah helped me very quickly. This was also on the weekend.
Hey Robert!
Thank you for sharing your experience! We're thrilled to hear that Hannah was able to quickly resolve your order error—even on the weekend. Our team is always here to help when you need us. We appreciate your support and look forward to serving you again soon!
~Lisa
Jen gave me a very detailed explanation which is helpful. Usually it's a basic sentence that really doesn't help.
Hey Jack!
Thank you for your feedback! We're thrilled to hear that Jen provided a detailed explanation that was truly helpful. We strive to go beyond basic responses to ensure our customers have all the information they need. If you ever have more questions, don't hesitate to reach out—we’re here to help!
~Lisa
I have been looking on multiple knife websites searching for an 11 inch swingaurd Franky and what do you know they popped up at gw so I ordered super fast knowing they would sell out fast and got my knife 5 days later woo hoo like Christmas morn for a 9 yr old. Opened the box to find a standard frank bolster release wahhhhh! Like a baby heart broken. I thought it was too good to b true come to find out I don't think anyone got one. I figured they were unicorns oh well keep on dreaming
Hi Richard!
Thank you for sharing your feedback and story! We sincerely apologize that the item you received was not the one listed, especially when you were so excited about it. We understand how disappointing this must have been, and we appreciate your patience as you initiated a return to address this issue.
If there’s anything else we can do to assist you or if you have additional questions about your return, please don’t hesitate to let us know. We’re here to help and hope we can assist you in finding the perfect knife in the future—those unicorns are out there, and we’ll keep dreaming and searching alongside you!
~Lisa
Blade HQ has the best customer services ever. They are very nice, efficient, & make you feel like family. I will not buy a knife from another company. They are the absolute best. Great selection too. Thank you BHQ!
Hey Ray!
Thank you for the glowing review! We're thrilled to hear that you had such a positive experience with our team and that you feel like part of the Blade HQ family. Your loyalty means the world to us, and we’re honored to be your go-to for all your knife needs. We look forward to serving you again soon!
~Lisa
Kim F. Was extremely helpful! My knife arrived without a screw and she was able to get me a shipping label and full refund plus shipping. Thank you
Hey Aaron!
Thank you for your great feedback! We’re thrilled to hear that Kim was able to resolve the issue so quickly and efficiently. Providing prompt and effective solutions is our goal, and we’re glad we could make things right for you.
Thank you for choosing Blade HQ—we look forward to serving you again!
~Lisa
Had an issue with my knife shipment and they got back to me right away and made sure to get the knife shipped out
Hey Zane!
Thank you for sharing your experience! We’re glad to hear that our team was able to resolve the shipment issue quickly and get your knife to you. Providing fast and efficient service is always our goal, and we’re happy we could take care of it for you.
Thanks for choosing Blade HQ, and we look forward to assisting you again!
~Lisa
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- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Chris, no worries at all! We've all been there with the occasional mix-up. 😊Thanks for your kind words, and we’ll definitely pass along the request to Flytanium! Thanks for being a loving fan – we love helping out our customers, especially when they're as awesome as you. Keep us posted on your next great knife upgrade!
~Lisa