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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Your customer service as well as the online shopping experience was great. I have purchased several knives from your company.
Kim is Awesome. Knife was delivered and got misplaced, thought I never received it. Kim was ready to credit my account and then I called and had found the knife. Good people.
Hello Bob!
Thanks for leaving a review of your experience with Kim! I will share this with her!
~Lisa
Excellent service. Prompt shipping. Good pricing. Great selection. I have owned a Benchmade Fact (manual) since they were first introduced. The Auto Fact has very nice fit and finish but not enough different from the manual version to keep in my collection.
Hi Greg!
Thanks for the great review and being a loyal customer!
~Lisa
Brooke H. Got back with me quickly with answers to my questions that helped me make a decision about my purchase. She was courteous and professional. Thanks.
Hey Carey!
Happy to hear you were pleased with your experience with Brooke! Thanks for the review!
~Lisa
Nothing but pleasant and fast and every time my package com
Hey John!
Thanks for taking time to leave a review! We appreciate that!
~Lisa
Good customer service very responsive. Sent me a paid shipping label too, I didn't have to pay to return it.
Hi Amy!
Thanks for the review of your customer service experience and return process!
~Lisa
Blade HQ is a great concept that is completely failing when it comes to actually purchasing something from the website. I get a blank screen when I try to access my account or purchase a knife. I have contacted them about this multiple times, and their suggestions are drastically lacking i.e. Use a private browser, clear the cache etc of which none of these suggestions work. I am left to use Blade HQ for promotions but am required to make my purchases elsewhere.
Hi Shawn, I have reached out to you about this issue. I am happy to look into this for you. I just the email address listed with the account to see what the issue it. ~Tiffany
Ordered folding knife which showed in stock at time of order. Told a few days later it wasn't in stock.
Dealt with very quickly and professionally by customer service, and given voucher for inconvenience.
I'll order a different product when refund is back in account.
Hi Perry!
I am sorry to hear you experienced an issue when ordering, however, I am glad that our customer service was quick and professional in offering a resolution.
~Lisa
The ordering process is simple however the shipping was wonky. The tracking number you provided zero arrival date so I was not home when order was delivered. Understanding current state of how packages are stolen from porches an arrival date would have been nice
Hi Cory!
Thanks for the review! I am sorry to hear your tracking did not provide a delivery date by the courier.
~Lisa
I received an email stating that I had ordered something and billing was declined.
I immediately contacted the company and inform them as to what the situation was. They immediately resolved it resolved from a backorder. They knew exactly what it was and then we're on top of it. Thank you Mike Stalsworth.
Hi Mike!
Thanks for taking time to leave a review! Happy to hear we got your issue resolved appropriately!
~Lisa
Blade hq is hands down the best option for ordering any blades. They have a superior selection and great prices. They also have unmatched customer service and are extremely friendly. I greatly appreciated the time I got slightly annoyed missing out on a preorder and I reached out angry and was replied to with kindness. It felt like the kill them with kindness approach, but I really appreciated it and felt guilty for my attitude after. Zach A is one of the best customer service people I've encountered lately. Blade hq is also fantastic about getting your order out quickly. I would highly highly recommend Blade hq. Blade hq should be anyone first go to, there's no alternative better or worth considering. Go blade hq every time
Hey Kyle!
Thanks so much for the review! Happy to hear you are pleased with our customer service and that Zach was helpful!
~Lisa
Good Transaction, good communication. Will do business again.
Hi William!
Thanks for leaving a review and being a loyal customer!
~Lisa
In November of last year I ordered a novelty knife and lighter for an event for a long time friend. It arrived in very short order and I put it away for the February birthday party without opening it. I was surprised at the get-together when the gift I had so looked forward to giving had a dangling broken igniter upon opening. We all had a good laugh (some of it at my expense) because everyone understood the gist of the gift from past experiences. Next day I contacted Blade HQ and explained why my request for an extended return period was being made. In only one day Zach A. At customer service had another OTF lighter on the way to me as a replacement. I know this was not a really significant issue to me, and I would have accepted it if it were declined, but Zach understood my dilemma and quickly remedied the situation at no further inconvenience to me. Service like that deserves recognition. I have made several orders from Grindworx and have always been highly satisfied with their large selection and great sale prices along with speedy delivery, but this experience has made me a fan as well. Best wishes to Zach A. And all the folks at Blade HQ, keep up the good work!
I am so sorry it arrived defective, Phillip! That's awesome that Zach took care of that for you quickly and sent out a replacement! Thank you so much for taking the time to leave us a review about your experience with us and Zach! ~Tiffany
I ordered 3 OTF knives. I paid for overnight shipping. I ordered them on a Thursday night and received them on a Tuesday. I felt that was a bit slow and these guys agreed and fully refunded my shipping costs even though I didn't specifically request it. The knives are excellent and I will definitely order from BladeHQ again soon!
Hi Jacob! We appreciate the review you gave us, thank you! Glad to know you were taken care of. ~Tiffany
I simply selected their knives that fit my exact expectation and needs. Seamlessly processed the returns for the ones I did not need
Hi Chase! Thanks so much for the review. ~Tiffany
The product is outstanding, the fourth one I have purchased. I appreciate the assistance of your customer service agents who responded to my request for 2 invoices as per the requirement of Mexican Customs Authority. The knife is destined to be recieved and used by a master diver who operates off of one of the ships who frequent the Socorro Islands. He has successfully rescued a whale shark which had become entangled in line (which was killing it) with a knife borrowed from one of his customers. The Mariner is by far a better tool for this kind of work and will be attached to his harness permanently. Without the documentation required by customs the delivery of this tool would be unlikely at best. Thanx again.
Michael Gunderson
Hi Michael, We're happy that the knife will be able to arrive without issue! Thank you so much for giving us a great review! ~Tiffany
I was very happy with young lady i had the pleasure of speaking with.
Hello Allan, Glad you're happy with the assistance you were given. Thank you so much for taking the time to leave us a review! ~Tiffany
Speedy response answered questions
While using knife adjusting screw backed out and fell on ground, luckily this time I found screw, maybe next not so lucky
Please tell me I won't have to send back knife to get extra screw. I'm capable of putting in new screw. Please can I get an extra screw
Thank you
Hi Ronald, We don't carry hardware for knives, I am so sorry! Please be on the look out for a message from me about this issue. ~Tiffany
I missed a sale promo and reached to see if they would honor the sale price. Blade HQ responded a day later to let me know they would still honor the sale price. Great customer service!
Jordan, I am so sorry about that. Please be on the look out for a message from me. ~Tiffany
We got the 4.75 dagger blade and the 3.25 tanto dessert warrior. We splurged for the engravings and they look amazing. Function perfectly and are a real conversation piece.
Hey Sapling!
Glad that you are pleased with your engraved items! We appreciate you taking time to leave a review!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Joe!
Thanks for the great review and being a loyal customer!
~Lisa