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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Blade HQ is the premier online retailer for knife enthusiasts period. Excellent selection, prompt shipping, and should the product not meet your expectations, returns are made easy.
Hey JM!
Thanks for the great review and being a loyal customer!
~Lisa
Hannah was very helpful and handled the phone order very well
Hi Chris!
Thank you for the review! Glad that you had a good experience with Hannah!
~Lisa
Amazing customer service, great variety of tools and miscellaneous equipment, and very fast delivery
Thank you so much for the review, Jonah. ~Tiffany
Hannah was very pleasant to talk to. She answered all of my questions and was very concerned about about my experience.
HI Marc!
Glad to hear that you had a pleasurable experience with Hannah! We appreciate you taking the time to leave a review!
~Lisa
Item was marked shipped then I got an email saying that the location I requested for to (Personalize" it was a problem which was solved with myself making another suggested choice. Not another word out of BladHQ but USPS tracking told me that it was actually posted several days prior to BladeHK actually mailing it?
Hi Lionel!
Thanks for the 5-star review! Packages are labeled for shipment before the engraving is completed. It may take a few days to see an update on tracking when the engraving is selected. I hope this is helpful!
~Lisa
I bought a knife straight from the center and it was broken before I ever got it and I was very unsatisfied with the construction of it and the customer service rep. Help me find a better knife that I'm very happy with thank you.
Hi Richard!
Glad that our customer service team was helpful to you! Thank you for leaving a review!
~Lisa
I had a trouble with my purchase and the costumer service was absolutely great whit me. Thanks all BHQ team.
Hello Martin!
Glad that our customer service was helpful! We appreciate you taking the time to leave a review!
~Lisa
Title pretty much says it all. I was dumb and ordered incorrectly, through entirely my own fault (user error).
She helped me anyway. On top of the great selection, quality and pricing, the customer service is awesone. Definitely buying knives here in the future.
Hi Joe!
Glad that our customer service was helpful with your issue! Thank you for the review!
~Lisa
Wendy was able to assist in my purchase. I was having issues with the website
Hey Thomas!
Thank you for leaving a review and the shout-out for Wendy! Glad to hear she was helpful with your purchase!
~Lisa
All very good, quick response and very friendly Highly recommended shop
Hi Eduardo!
Thanks for taking the time to leave a review! We appreciate it!
~Lisa
Brooke reached out to me after I had submitted an order using a cord on file that had expired and was quickly able to remedy my mistake and helped me get the items in my cart.
Hi Alex!
Happy to hear Brooke was helpful with your issue! Thank you for the review!
~Lisa
Problem with my order (not a fault of BladeHQ). Jen from customer service was a tremendous help in resolving the issue.
We're very happy to hear that Jen took care of you, Laine! Thank you for the review! ~Tiffany
I put the wrong address in I reached out they corrected it very quickly.
Thank you so much for taking the time to leave us a review! ~Tiffany
Knife was defective from the factory. Blade HQ took the item back, no questions asked, and refunded the money promptly. I am well satisfied.
Thank you, Fred for the review. We're so sorry you got a defective item! ~Tiffany
I have purchased several blades from them. I have had returns and they are the best customer service I have ever received from an online company.
Thank you so much for the review, Rudy! We're very happy to hear that you have had a great experience with us! ~Tiffany
I had an issue with a knife that was sent. It was a Quality Control issue, and nothing that BladeHQ did. But I wanted to request an exchange. Unfortunately, I was told that BladeHQ doesn't do exchanges, only refunds. So I had to submit a refund, which kind of sucked, and was inconvenient. I would have preferred just exchanging because I liked the knife.
Thank you for the feedback, Bryan. We truly do appreciate it. I am very sorry you were not able to exchange your item at this time. ~Tiffany
Jen was quick to answer my questions. I thought there was shipping issue and she followed up very quickly.
Thank you Brian for taking the time to leave a review for us! We're very pleased to hear that Jen took care of you! ~Tiffany
I wrote Blade HQ both on FB and by email asking about shipping fees. I received a favorable response on each platform. At the same time, I wrote a competitor asking for a similar offer but was disappointed with no response on FB and a slow, unfavorable reply by email. Blade HQ has demonstrated that their customer interactions are far superior, and for that have gained my loyalty. On top of that, every time I've ordered from their site, I've been happy with their service and products. Highly recommend!
Dallas with Blade HQ was outstanding. Replied back quickly to my questions and was more than helpful. I'll be buying from Blade HQ soon and hopefully from Dallas Thank you.
Hi Henslee! We're so happy to hear Dallas took care of you! Thank you for the review! ~Tiffany
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Greg!
We are happy to hear that we got your issues worked out promptly and accurately! Thank you for the review!
~Lisa