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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
I needed to clarify my ability to purchase a knife.
I reached Zach as a second conversation was necessary to complete the order.
He did a great job and finalized it quickly.
Hi Edward!
Thank you for leaving a review of your experience with Zach! He is an asset to our customer service team!
~Lisa
I used customer service line to ask questions about requirements to place an order for an item. Dallas was very helpful and quickly outlined what needed to be done to complete the order.
I was unhappy with the Frank B stiletto I received, wrote Customer Service to voice my concerns and was offered a refund for the purchase price or store credit in that amount by a very friendly person in no time at all.
I chose store credit, was provided a prepaid return label and before the end of the week I had received a gift card code and used it to purchase two Mago OTF stiletto which are already in transit as I type.
I am very happy with the Service I received and had already made another purchase before this issue had been resolved
Hi Daniel!
I am sorry to hear you were unhappy with your purchase, but glad that we were able to offer a return and resolution that you were pleased with! Thanks for leaving a review!
~Lisa
Zach is always excellent and customer service. He took care of a problem that was on my account since August 1924 very very professional thank you, Zach.
Hello George!
Thanks for the review and shout-out for Alyssa! Happy to hear she was helpful and that you are pleased with our customer service!
~Lisa
Had an issue with my card, and the guys at blade HQ helped me figure it out quickly.
Hi Jorge!
I am glad that we were able to assist you with your payment issue promptly! Thank you for taking the time to leave a review!
~Lisa
Resolved my issue quickly. Good communication back. I appreciate the help and have been a happy Blade HQ customer.
Hey Brent!
Thank you for the great review! Happy to hear we were able to resolve your issue promptly and to your satisfaction!
~Lisa
Had to have the RAT knife when I saw with S35VN. However it went off sale the day I was going to buy it. BladeHQ sold it to me at the sale price when I contacted them the following day. Thanks!
Hi Dana!
Thanks for leaving a review! Happy to hear our price match policy was helpful!
~Lisa
I needed to send a Hogue automatic knife back for warranty work and because it's automatic I couldn't send it to Hogue myself. I called KC and even though it was bought three years ago Hannah found the bill of sale, explained the warranty return requirements and set everything in motion for me. Give Hannah a raise.
Hey Donald!
We are glad that Hannah was helpful with getting you set up for your warranty and supplied everything you need! She is great! Thank you for the review!
~Lisa
There wasn't anything wrong with the blade I purchased. It just wasn't the right fit for me. The return was simple with no hassle.
Hi Tracy!
Thank you for taking the time to leave a review! We are happy to hear that our no-hassle return policy was helpful!
~Lisa
Melissa was very professional and direct. I was told everything would be taken care of and within minutes, the issues of my order were dealt with. Very prompt and thorough service
Hi Adam!
Thanks for taking the time to leave a review! Happy to hear that Melissa was helpful with resolving your issue!
~Lisa
I look forward to dealing with BladeHQ! With some of the knife makers cs has started going down the tubes I now trust and rely on there top tier quality customer service. Brooke is a wonderful addition to the customer service team. There isn't a issue that she canr help with and always makes sure I'm never going to get buyers remorse becuase if there's a issue, she takes care of it immediately! The entire team is on fire! They hit turbo mode just to make sure the customer is satisfied with their product and service. I'm a lifetime customer without a doubt.
Hey Seth!
Thanks for the great review and shout-out for Brooke! She is an asset to our team! We appreciate your loyalty to Blade HQ!
~Lisa
There was a sale going on and i purchased a midrange knife amd it wiped my knofe fund out and as I scrolled a little more I noticed another knife that was on my list to get. She said that they would honor the sale price for 7 days after the sale. I was freaking out thinkin I missed out.
Melissa was very helpful in assisting me with a previous order and helping me with a new order. A true pleasure!
Hi Armando! We're very happy to here to Melissa took care of you! Thank you so much for leaving us a review. ~Tiffany
Good selection of knives and good rewards system in place. Product descriptions are accurate and website is easy to navigate.
Thank you very much for taking the time to leave a review, Aaron. We so appreciate it! ~Tiffany
Alyssa was very responsive and helpful during the whole return process.
I have never had an issue buying or returning merchandise.
Thank you.
Hi Aaron! We're pleased to hear that Alyssa took care of your return! Thank you for the review. ~Tiffany
Customer support provessed an order I made, wrong and did it courteously and professionally. Great job and a shout out ot Alyssa T for for her help.
Hello Thomas! Thank you so much for the review. We're very happy to hear that Alyssa took care of you! ~Tiffany
I called in to place a order for a "resticted" item. Call was dropped and he actually called back. Very helpful on what I needed to complete the sale. Great suggestions on other items to buy and or check out.
Hi Henry, Thank you so much for the review. We're happy to know Zach called you back! ~Tiffany
I was confused on the checkout procedure as it did not show my gift cards being debited from the total charged to my card on file. I left an email message on Saturday thinking that I would not hear back until today (Monday) as the message indicated that normal business hours were Mon-Fri. I was quite surprised and very impressed when I received an email from Kim F explaining that my gift cards were accepted and what was charged to my card. I was very happy to see that great customer service still exists! You have made a very loyal customer to Blade HQ!
Thank you so much for the review, John! We appreciate it, happy to know Kim took care of you. ~Tiffany
She was very clear and responded super quickly. Very kind and helpful employee! Cannot rate highly enough!
Hi John!
Thanks for leaving a review! Happy to hear Tiffany was prompt and helpful with your engraving request!
~Lisa
I called Hogue to get an RMA for an automatic knife that was opening very slow. Jen explained the RMA process, which is restrictive due to state, federal, and local laws, as well as no Hogue dealer within an hour and a half drive. Jen suggested that I use a compressor to clean it (not canned air), as well as PrOlix dry lube to lubricate it.
The opens like it was new, without a shipping hastle, and the bonus of being introduced to a really good dry lube.
Hi Mark!
Thanks for leaving a review! Happy to hear Jen was helpful and was able to provide helpful tips to get your knife just right!
~Lisa
I was referred to the to the manufacturer. Jen was not helpful or able to assist with getting my product questions answered.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the review, James. We're pleased to hear you had a good experience with us. ~Tiffany