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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Would be 5 stars but ordered the Olight i5T Pluss flashlight in Cool White twice and was sent the Warm White version both times. Have ordered it a third time now, and will see if the right flashlight is sent this time.
I made an incorrect order after hours and emailed with a request to cancel the order. It seemed like the moment they opened in the morning, I got an email back saying the cancelation was taken care of. Super helpful, super friendly.
Hello!
Happy to hear Brooke was prompt and helpful with your cancelation request! We appreciate you taking the time to leave a review!
~Lisa
Jen was very nice. She was very respectful and had quick responses.
Hello!
Thanks for the review of our customer service, and shout-out to Jen! I will share this with her!
~Lisa
Was displeased with the fit and finish of the Buck 110 Slim and requested an exchange. Was informed by Sharon that a straight exchange was not possible via Blade HQ's system, but was offered a refund or store credit, which was acceptable to me. A postal return label, along with instructions, was promptly provided.
Hello!
I am sorry to hear that you were displeased with your purchase, but happy that Sharon was helpful and prompt with setting up your return with our no-hassle return policy! Thanks for the review!
~Lisa
No issues helped me fully. Legit company that sells great knives!
Hi Marty!
Thanks for taking the time to leave a review! We appreciate that!
~Lisa
I have been using Blade HQ for years and I will continue to do so. Blade HQ has a ton of major brands to pick from and the prices are always good. Customer service is super quick and dependable. When ever I have needed help someone was quick to respond. Thanks Blade HQ for all the great service over the years.
Douglas B Tunno
Douglas, Thank you so much for the review! ~Tiffany
When you buy as many knives as I do there's bound to be an occasional hitch in a transaction, and this time it was a layaway payment the BHQ system was trying to process w/ a cxled card #. Hannah, the BHQ rep I communicated with by email, sorted it out on the first contact. From my end, the fix quick and totally painless; Hannah was great to deal with, of course, and once again I was reminded why the great majority of knives in my ever-expanding collection have been, and will continue to be, purchased from BladeHQ.
Thank you, Russ! We appreciate you taking the time to review us. We're pleased to know Hannah took care of you! ~Tiffany
I reached out to customer service with an inquiry and received a very quick and professional reply.
Hello William! Thank you so much for the review! We're very happy to hear that received a quick response from our customer service. ~Tiffany
Great selection and excellent customer service. I recently purchased a knife that went on sale almost immediately after I placed the order. I sent an email to them and without any pain, customer service representative Brooke had filed a refund for the difference. Love this company.
All of my questions were answered very politely and very promptly. Will definitely do business with this company again.
Hello Rory! Thank you so much for taking the time to leave us a review. We do appreciate it! ~Tiffany
I purchased a knife that when I received it, found I did not like the action and detent.
I contacted customer service, told them I wanted to return.
I was sent a RMA mailing label very quickly to process the return.
Never had an issue from BladeHQ, and why I am a loyal customer.
Thank you so much, Roland for the review. We're glad to know that your return was set up quickly. Thank you for being a loyal customer. ~Tiffany
I made an error during ordering and did not assure an item that was only available with that purchase was in fact added. I was under the impression (my fault for assuming) that it would happen automatically as these things often do, however I would gather that some items are limited and this not automatic. I was very upset I did not get include it and Kim F was a great help to assure I would not miss out! Thank You Kim. I was honestly expecting a NO, I am grateful that I did not!
Hi Evan. We're happy to hear that Kim took care of you! Thank you for the review. ~Tiffany
Great purchase experience... Fast and simple... Most importantly, GREAT people working there.
Thank you so much for the review, Edward! We appreciate it and you! ~Tiffany
Pre-Ordered a Spyderco Manix 2 LW. No ETA or updates after 3 months. Saw same knife in-stock and available at other vendors, so canceled my preorder (customer service handled cancelation well) and I ordered the knife from another online store.
I am so sorry to hear that, Eric. But We're please to know you were taken care if. Thank you for the feedback! ~Tiffany
I love you guys! My past experiences have been great to say the least. I would love to give you a review but there's a big problem! I'm still waiting for my package to arrive! The carrier that you chose is taking way too long and their tracking is not good! It had my shipment sitting in Virginia! For days! According to FedEx Tracking. Not good people!
Hi David. I am so sorry to hear that! Please send us an email to questions@bladehq and put "ATTN Tiffany" In the subject line and I will be happy to look into this for you. ~Tiffany
I had a great experience with my customer service rep. She was very understanding of my issue and had it resolved immediately.
Hi Remington!
Thank you for the review of our customer service team! We appreciate that!
~Lisa
I ordered two knives but only one arrived. I called customer service and spoke with Wendy. After some research which took some time, Wendy discovered that my second knife had been oversold. Wendy refunded my money and issued me a gift card since it was their mistake. I was upset when my knife hadn't arrived and I hadn't received word why. Wendy was very patient and courteous when working with me. After speaking with her I was very satisfied and will use Blade HQ again. Wendy exhibited excellent customer service and she is the reason I will not hesitate to order from them again.
Hello!
Thanks for leaving a review of your experience with Wendy. I am sorry we had a stock error on your item, but glad that Wendy was able to make things right!
~Lisa
I received a knife that arrived open and defective. BHQ processed a return quickly, without question, and as smoothly as I have ever had an online return.
Hi Michael!
Thank you for leaving a review! Happy to hear that you were pleased with our no-hassle return policy!
~Lisa
I really appreciate the help and timely ness. As a Customer I value the care received in the buying and returning process. That's why I buy blade HQ.
Hi Ethan!
Thank you for the review and loyalty to Blade HQ! Happy to hear you are pleased with our return policy!
~Lisa
Somehow, on my last order, I inadvertently put two knives instead of one in my shopping cart. I reached out to Blade HQ customer service, to correct my order. I received a reply the next day that the order was already in transit, but that I could return the extra knife via US mail. Three days after I used the pre-paid label to mail back the extra knife, I received word that my card had been credited for the return.
Thank you so much for taking the time to leave a great review, Richard! ~Tiffany
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David!
I am sorry that you have received the wrong items, hopefully, your new order will be correct. Thank you for the review!
~Lisa