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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
I and my brother have collected quite a few knifes all purchased at blade hq. Their customer support has been great thru out my collection. They always keep updating their site with new items. I would highly recommend their website.
I purchased a knife on sale only to find the knife further went on sale not too long after. I asked if I could receive store credit but apparently I was past the time allotted for receiving compensation for the difference in discount. Regardless, I was given half the difference in discount with a timely response. It was very kind.
Thank you for reaching out and sharing your experience with us. We sincerely apologize for any inconvenience caused by the timing of the sale and the difference in discount for the knife you purchased.
We understand how frustrating it can be to see an item further discounted shortly after your purchase. While we do have specific policies regarding compensation for price adjustments, we always strive to provide fair and timely resolutions to our customers' concerns.
We're glad to hear that you found our response timely and that we were able to offer you partial compensation for the price difference as a gesture of goodwill. Your satisfaction is important to us, and we appreciate your understanding of our policies. ~Tiffany
Jen was very friendly and explained / answered my question. But I was left disappointed that a non-knife related item could not be shipped to me in Canada. My only option is to wait until I'm headed to the US and hope the item is still on sale then
Hi Sam!
Thanks so much for leaving a review! I am sorry to hear there is a shipping restriction on an item you would like to purchase. I am glad that Jen was helpful with providing the information you need. Please let us know when you are in the US and we will work with you on the sale price of the item you wish for.
~Lisa
I love Blade HQ, until they got rid of layaway. They still have great service and employees just now they suck since they got rid of layaway. Dang. I work hard just don't make much moolah and layaway was great. Other than my lil rant if you got money buy from BHq they great!
Thank you for your feedback, Jesse. We appreciate your loyalty and understanding of our decision regarding layaway. We understand it can be frustrating when a service you've relied on is no longer available. Rest assured, we're always looking for ways to improve our services and provide options that meet the needs of all our customers. We're glad to hear that you still find our service and employees great, and we're committed to continuing to provide excellent service in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Blade HQ! ~Tiffany
So far my experience with BladeHQ has been excellent. The knives are cool, fine quality, and delivery has been fast.
Hi Mel!
Glad that you have had a pleasurable experience and that you are pleased with our products and delivery! Thanks for the review, and thanks for choosing Blade HQ!
~Lisa
BladeHQ, has hands down the best Customer service, always takes the time to listen to the customer and help with their issues.
Hi John!
Thanks for the 5-star review and kind words for our customer service team!
~Lisa
I noticed that I ordered the wrong item. I requested to cancel the order. Minutes later the cancellation was confirmed. I paid with Mastercard but still waiting for the refund.
Hi Dave!
Thanks for the review! Refunds can take 4-8 business days to fully process back to your account depending on your bank or creditor processing time.
~Lisa
Very helpful and knowledgeable was eager to assist me with my questions
Hi Tony!
Thank you for the review! We appreciate it!
~Lisa
Went above and beyond to make things good, clear in communications and very helpful.
Hi Dennis!
Thank you for the 5-star review, and for choosing Blade HQ!
~Lisa
No discount for Canadian LEO which is unfortunate because Blade HQ does offer one to American LEOs only. Would be nice to see a company support LEOs to their neighbors in the north.
Quick reply and nice service and fast service thank you for your time
Thank you for your kind words! We're glad to hear that you appreciated our quick response and enjoyed our fast and friendly service. Your satisfaction is important to us, and we're grateful for the opportunity to assist you. Thank you for choosing us! ~Tiffany
I needed to return a knife because I couldn't really use it the way it was supposed to work. They quickly authorized a return and a refund so I could order a different type of knife. I'm very happy with the ease of my return and refund.
Jim C
We're glad to hear that Cloey could assist you with your return and refund quickly and efficiently! Ensuring our customers' satisfaction is our priority, and we're delighted that we could facilitate your exchange smoothly. Thank you for choosing us, and we hope you enjoy your new purchase!~ Tiffany
Very helpful. My issue was resolved quickly. The representative was very knowledgeable and curtious.
We're happy to hear that we could assist you promptly and effectively! Providing knowledgeable and courteous service is important to us, and we're delighted that our representative could address your issue to your satisfaction.Thank you for your kind words, and we appreciate your support! ~Tiffany
Great prices Great quality knives and how much respect the staff and customer service have for there customers shipping is always quick and I don't get that from any other sellers I highly would recommend bladehq to anyone won't be disappointe
Hi Donnie!
Thank you for leaving a review, the kind words, and the recommendation!
~Lisa
I was very excited to get my new I didn't get anything to fancy I just got an akc f-20 and honestly for the price it's a really good knife. I also didn't pay for any fast shipping and it was here in 2 and half days. Very happy with my knife and WOULD recommend to others
Thank you for sharing your experience! We're thrilled to hear that you're enjoying your new AKC F-20 knife. We take pride in offering quality products at great prices, and we're happy that it met your expectations. It's fantastic to hear that our shipping exceeded your expectations as well. Thank you for your recommendation, and we appreciate your support. ~Tiffany
Log in my account to place an order for a $300+ knife for my brothers birthday as I have done many times before
Put my brothers address as the shipping address because that's where I'm sending the gift
Complete order and pay, once again as I've done many times before
A week later find out that My order was cancelled due to the discrepancy in billing information and shipping information
Are you for real?
I never had this problem before, I'm not sure what has happened or what is going on, but why is the shipping address relevant? If I paid for the item, and all my billing information is correct, what does it matter where or who I'm shipping to? Not to mention I've shipped to this address many times over the years so there is a record of purchases being shipped to the address. This is the first review I've ever written about a site or company, and sadly it to recommend you go to another retailer. I've used BladeHQ for over 6 years without issue, but now I've taken my business elsewhere and had zero issues since.
Called to make sure a blocked payment went through. Lady was very helpful with a great attitude and enjoyable to talk too. Visted this store back in December and everyone there I talked too was super nice and very helpful, that's why I continue to do buisness with Blade HQ.
Hi Randy!
Thanks for the review of our customer service and your visit to our storefront! We appreciate your loyalty, and hope that you visit again!
~Lisa
My few times to call customer service at BladeHQ were to verify shipping or billing address. The CSR was always friendly, not rushed, and fast with the correct answer. No complaints what so ever.
Hi Les!
Thanks for the review of our customer service! We appreciate it!
~Lisa
I worked with Wendy on my order problem! You are not PAYING her enough as she is a 100% true Professional! Up her salary, today! I can't say enough good things about how I was treated! 👏🏻👏🏻👏🏻👍🚀💥😃
Hey Jeffery!
Thanks for leaving a great review of your experience with Wendy! She is an asset to our customer service team!
~Lisa
Really pleased with the service from BHQ, as I had a few questions regarding my order and our emails were answered promptly. Special thanks to Dallas for great customer care 👍
Hi Stuart!
Glad that Dallas took good care of you! Thank you for taking the time to leave a review!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words and for choosing Blade HQ for your knife collection needs! We're thrilled to hear that you and your brother have had such positive experiences with our customer support team and that you've enjoyed collecting knives from our website. ~Tiffany