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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Great service! Unfortunately, it was not the right solution because I gave her the wrong list. It is the notification list I need to remove items from.
Purchased a knife that was a great price. Unfortunately, it just wasn't for me. BladeHQ's return policy was super simple. I'll definitely be picking up more knives from them.
Hello Bill!
Thank you for sharing your experience with us. While we’re sorry to hear that the knife you purchased wasn’t the right fit for you, we’re delighted to know that our return policy made the process easy and hassle-free for you.
We strive to provide excellent customer service and a seamless shopping experience, and your feedback reassures us that we’re on the right track. We’re pleased to hear that you plan to pick up more knives from us in the future.
~Lisa
BHQ/GW customer service is heads and tails superior to all competition! I still shop other places for their exclusives BUT constantly gaze@ BHQ/GW fantastic sales and promotions!
Hi Michael!
Thank you for your feedback and for sharing your experience with us. We are thrilled to hear that you find BHQ/GW customer service to be superior to all competition. Your satisfaction is our top priority, and it’s great to know that our efforts are appreciated.
We’re delighted that you enjoy our fantastic sales and promotions, and we’re grateful that you continue to shop with us even while exploring exclusives from other retailers. Your loyalty means a lot to us, and we’re committed to maintaining the high standards of service that keep you coming back.
~Lisa
All of my concerns were completely resolved with complete satisfaction. Every message I sent was answered by Kim very quickly with excellent customer service. I couldn't be happier with the quality of customer care I received from Kim and Blade HQ customer service team.
Thank you so much for your wonderful feedback! We're glad to hear that all of your concerns were resolved to your complete satisfaction. Kim and the entire Blade HQ customer service team strive to provide quick and excellent service, and it’s fantastic to know that we hit the mark for you.
Your kind words are greatly appreciated and will be shared with Kim and the team. We're delighted to have you as a satisfied customer and look forward to serving you again in the future.
Purchase and shipment went well and item received was as advertised. Would purchase from Blade HQ again, in fact looking at another purchase now. Customer service was great too with a few follow up questions I had. Thank you Blade HQ.
Thank you for sharing your positive experience with us! We're thrilled to hear that your purchase and shipment went smoothly, and that the item you received met your expectations. It's fantastic to know that you're considering another purchase from Blade HQ, and we're here to assist you every step of the way. We're glad that our customer service team could address any questions you had promptly. If you need any further assistance or have more questions about your next purchase, feel free to reach out. We appreciate your support!
~Lisa
Dallas was wonderful! Quick, easy and efficient as well as compassionate and understanding.
We greatly appreciate your feedback! Dallas is indeed a valued member of our team, and we're delighted to hear that they provided you with quick, easy, and efficient service, along with compassion and understanding. We strive to provide exceptional experiences for all our customers, and it's wonderful to know that we succeeded with you. If there's anything else we can assist you with, please don't hesitate to let us know.
~Lisa
Great price and great communication! Would highly recommend.
Thank you so much for your kind words! We're thrilled to hear that you found our prices competitive and our communication effective. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out. We're here to help!
~Lisa
I had a problem with the two step process and logging into my account, Kimberly really didn't help me with the two step thing she just said there wasn't a breech of security on BladeHQ website as my phone told me when I was attempting to log in. I managed to figure out the two step verification process and was able to get logged in on my own. I just need to log in more often so I remember the process is all, it's all good.
Thank you for taking the time to share your experience with us. We apologize for any inconvenience you encountered while trying to log into your account and navigating the two-step verification process.
We appreciate your understanding as we continuously work to ensure the security of our platform. We're glad to hear that you were able to resolve the issue independently and successfully access your account.
Your feedback is invaluable to us, and we will use it to improve our support and user experience moving forward. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We're here to help.
Thank you for your patience and continued support.
~Lisa
I had accidentally bought twice on an order and I wanted to return one of those items. I had called the customer service and they were understanding and gave me a return label with the shipping paid for. Best company for blades family and I can find so far
Hello Dade!
Thank you for leaving a great review! We appreciate it!
~Lisa
Customer Service Representative, Melissa was GREAT! Took the time to answer all my questions and concerns. I ordered a Hogue K320 on Thursday and somehow my new knife arrived Saturday afternoon in California. I would not hesitate to buy from them! Thanks again Melissa for all your help.
Hello Tom!
Thank you for leaving a review of your experience with Melissa! She is an asset to our customer service team!
~Lisa
Hi my Name is Biddy i used to live in Bay Area now i moved back to my country (Mongolia) i collect pocket knives as much as i can i got all my knives from you guys, i usually order my knife company called Mongol town in Los Angeles. I'm really satisfied. Thank you
Hey Biddy!
We are happy to have you as a customer! Thank you for leaving a review!
~Lisa
Dallas couldn't have been more helpful or courteous. She took care of everything but boxing it up and shipping it. Love you guys.
Hi Douglas!
Wendy is great! Thank you for the review and mention of Wendy! I will share this with her!
~Lisa
Wondering experience.
Everything about bladehq is awesome
Customer service and online youtube videos
Hey Young!
Thank you for leaving a great review and mention for Jen! We appreciate the recommendation as well!
~Lisa
Always have damn good prices, great customer service, and at least where I live in Colorado pretty good delivery times.
Hi Luke!
Thanks for leaving a review! Glad that you are pleased with our pricing, customer service, and delivery!
~Lisa
I ordered some replacement belts for my knife sharpener and they were delivered promptly. All the BladeHQ personnel that I have spoken with are very cordial and knowledgeable. It is always a pleasure to speak with them.
Hi Richard!
We appreciate the great review and your loyalty to Blade HQ!
~Lisa
I've order a couple of knives from BladeHQ now and they have been great to work with. This last time I had a question about my order that they were very quick to address. Great product and great service.
Hey Heath!
Thanks for the great review and being a loyal customer!
~Lisa
Had a question about a shipment; someone got back with me right away and answered my questions.
Hi Jason!
Thank you for the review! Happy to hear you received a prompt reply to your questions!
~Lisa
I bought the Kershaw launch 4 and The delivery got lost so I contacted customer service and I reached DALLAS which she was a great help and handled my case wonderfully she re-ordered me my knife and got me my knife with in four days. I received my life and I love it. I have a few Kershaw launch series's and love them, I will continue to order from blade HQ and I have ordered from them In with them in the past I now have a launch 16 and 4
Hello John!
Dallas is excellent! Glad that she took great care of you! Thank you for leaving a review, and for your loyalty to Blade HQ!
~Lisa
On 3rd day after ordering I contacted BHQ only to find out my order hadn't been sent. They fixed the problem and changed the price from $91 to $86 but then forgot the free patch for orders over $85. Also my credit card still has a pending charge for $91
Easy, fast, great price and great people. Thank you for supporting veterans!
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with us and that you found our service easy, fast, and at a great price.
Supporting veterans is something that's incredibly important to us, and we're honored to have your support in return. It's customers like you who make it possible for us to continue our commitment to giving back to those who have served our country.
If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help, and we truly appreciate your support and kind words.
Thank you again for choosing us! ~Tiffany
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback! We're glad to hear that you found our service great. We understand the importance of ensuring that you receive the right solution for your needs. ~Tiffany