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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
I know it is very easy to get lost in a sea of emails, and orders.
So when my order hadn't shipped I called,and I happen to have had the good fortune to deal with Melissa. She was very attentive, and proactive at addressing my concerns, and reassuring that she would get to the bottom of it,and rectify any problem I was having with my order. This is how customer service builds a loyal relationship with the customer, and the company. She treated me with dignity, and respect like a person not just another in a long line of sales.I've had negative experiences with other online vendors who could care less wether or not a person is a repeat customer.they usually deliver in blue panel vans.I won't say their name.,but in short mellisa g. Is exemplary example of what a customer service rep should be. I only hope if I ever have a problem again that I will be lucky enough to have help from her.thank you Melissa g!,and I hope you have a great day!
Hi Thomas!
Thank you for your heartfelt and detailed feedback! We’re thrilled to hear about your positive experience with Melissa G. It’s wonderful to know that she was attentive, proactive, and reassuring while addressing your concerns about your order.
At BladeHQ, we strive to build loyal relationships with our customers by providing exemplary customer service, and it’s gratifying to see that Melissa treated you with dignity and respect. Your kind words will certainly be shared with her and the team.
Thank you for choosing BladeHQ, and we look forward to serving you again!
~Lisa
She was very attentive, and professional. Detail oriented, and most of all kind,and understanding. She addressed all of my issues,and went above and beyond to adress the problem. Most of all She treated me like a person not just one order in a sea of orders.this is what the world needs today. Everything seems so detached, and transactional.and to have someone treat you with dignity and respect is a rare thing nowadays.
This is how successful business is done,and she definitely has my gratitude. Thank you Mellisa G.,and blade hq.
Quick responses to my emails. Wendy was pleasant and helpful. I appreciate great customer service. Thanks!
Hey Jesse!
Thank you for your kind feedback! We’re pleased to hear that you received quick responses to your emails and that Wendy was pleasant and helpful.
Thank you for choosing us, and we look forward to serving you again!
~Lisa
This company has an extensive line of products; their purchasing process is streamline, shipping is fast, and their Customer Sevice is top notch.
Hello Dan!
Thank you for your fantastic feedback! We’re thrilled to hear that you had a great experience with our extensive product line, streamlined purchasing process, fast shipping, and top-notch customer service.
Your satisfaction is our top priority, and we’re glad we could meet your expectations.
Thank you for choosing us, and we look forward to serving you again in the future!
~Lisa
I bought a switchblade that was advertised as "Made in Italy," and "made of 440 steel." The knife I received was made in PRC (China), was inferior quality to other AKC knives I own. I find it disappointing that you put a certificate of authenticity in an "Italian" knife box that has PRC stamped on it.
Your customer service staff are polite and responsive. They have a tough job. I ended-up buying an Italian switch blade from Apple Valley Knives.
Hi Peter,
Thank you for sharing your feedback with us. We sincerely apologize for the discrepancy regarding the switchblade you received. It’s disappointing to hear that the knife did not meet the advertised specifications and your expectations.
We take product authenticity very seriously and will investigate this issue to prevent similar occurrences in the future. We appreciate your understanding and are glad to hear that our customer service staff were polite and responsive throughout your experience.
We’re sorry to lose your business to Apple Valley Knives but understand your decision.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
~Lisa
Bought an otf to use at work had the clip fail due to excessive use. The brand failing is not the fault of the staff and they proved this by doing what they could to make the situation better. Great customer service quick and responsive.
Hello Phil!
Thank you for sharing your experience with us. We’re sorry to hear about the issue you encountered with the clip on your OTF knife. While we regret that the product did not meet your expectations, we’re pleased to know that our team was able to assist and make the situation better.
Our goal is always to provide great customer service, and it’s rewarding to hear that you found our team quick and responsive.
~Lisa
BladeHQ has the best customer service that I've ever experienced. Staff answered all of my questions in short order, very helpful folks
Hi Jason!
Thank you for your wonderful feedback! We’re thrilled to hear that you had the best customer service experience with us. Our staff takes pride in being helpful and responsive, and it’s great to know that we were able to answer all your questions quickly. We appreciate your support and look forward to serving you again.
~Lisa
I ordered a knife for my husband for his first Father's Day. While customizing the knife, I could type out everything exactly how I wanted. When it came to check out, it dropped off the apostrophe. I deleted the item and re-did everything multiple times and had a feeling it was the website. So the last time I did it, I screenshot how I wanted it and when at check out it would drop it. I had the screenshots to cover myself. As soon as I placed the order, I called customer service and Zach made a note on my order. When I received the knife almost a week later, it had the mistake. I called and they told me they were only going to refund me $100. I was upset because I provided all the proof that it was not a mistake on my end and they still didn't resolve it or send me a new one. I will not be ordering another knife from them.
Amazing first time experience with this company! Hard to find butterfly knives that are quality made. They have them! Bought one for our son's 15th birthday. He LOVES it and it's already flipping it around all ninja style 🤣 Thank you guys!
Hi Rachel!
Thank you for sharing your amazing first-time experience with us! We’re thrilled to hear that you found a quality-made butterfly knife for your son’s 15th birthday and that he loves it. It’s wonderful to know he’s already enjoying it and showing off his skills!
Your satisfaction means a lot to us, and we’re glad we could help make your son’s birthday special. Thank you for choosing us, and we look forward to serving you again in the future!
~Lisa
You had a product I liked at a very good price and the ordering process was easy.
Hey Jon!
Thank you for your feedback! We’re delighted to hear that you found a product you liked at a great price and that the ordering process was easy. Your satisfaction is important to us, and we appreciate your kind words. Thank you for choosing us for your purchase!
~Lisa
Bought a auto knife (for my nephew's birthday the day after it arrived) that aparently wasn't converted by blade hq so now I get to get my money tied up while returning and rebuying the item from them. No other options given other than a return label.
Hi Jeremy,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the issue with the auto knife you purchased for your nephew’s birthday. We understand how frustrating it is to deal with a return and repurchase process, especially on such a tight timeline.
We regret that no other options were provided to you beyond a return label. Your experience is important to us, and we will review our processes to see how we can improve in such situations.
~Lisa
I had to have my account unlocked due to the recent changes in policy at BladeHQ.
As normal, Customer Service at BladeHQ went above and beyond to provide premium customer care. The product I wanted was personally verified to be as pictured and in stock. My account was unlocked, oh but it didn't work when I tried to place the order. I had to endeavor to persevere. Customer Service continued to be provided in a professional, friendly manner. My account did finally get unlocked and I did place my order.
Hi Keith!
Thank you for sharing your experience with us. We apologize for any inconvenience caused by the recent policy changes and the issues with unlocking your account.
We’re pleased to hear that our customer service team provided you with premium care, personally verifying the product and working persistently to resolve the account issue. Your patience and perseverance are greatly appreciated.
We’re glad that, in the end, your account was unlocked and you were able to place your order. Thank you for your continued support and understanding.
~Lisa
My question was answered promptly. I appreciated
The fast response.
Hi Jessee!
Thank you for your feedback! We're delighted to hear that your question was answered promptly and that you appreciated the fast response.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
~Lisa
My first transaction from BladeHQ went badly. First my cart did not work and I could not purchase the on sale knife. But they stepped up and sent it to me for free. But everything went bad again as UPS lost the shipment. But again BladeHQ customer service stepped up and sent another free knife. This is outstanding service. I will always go to them first for any purchase. And their prices are very competitive.
Hi Roger!
Thank you for sharing your experience with us. We apologize for the initial issues you encountered with your cart and the subsequent problem with UPS losing your shipment. We understand how frustrating that must have been.
However, we’re delighted to hear that our customer service team was able to step up and resolve these issues by sending you the knife for free, not once, but twice. Your satisfaction is incredibly important to us, and we’re thrilled that our efforts have earned your trust.
We appreciate your kind words about our service and competitive prices. Thank you for allowing us to make things right. We look forward to serving you again in the future and ensuring your next experience is smooth and enjoyable.
~Lisa
Customer service did A good job except for one thing. The knife in my un-viewable cart was on sale when I put it in and tried to buy it. By the time they got it fixed it was no longer on sale and they wanted full price. Or $30 more for the knife. Needless to say it will remain in my cart un purchased for eternity now. BladeHQ has become A reference site.
UPDATE: The BladeHQ customer service team fixed this error. They went above and beyond anything expected and sent me the knife for free. They have proven themselves to be A company worth my trust and money. Will purchase from them again.
The lady that help me was wonderful. She understood she listen fix everything up Customer service pleasant voice.
Hi Raymond!
Thank you for your kind feedback! We’re delighted to hear that you had a wonderful experience with our customer service representative. It’s great to know she understood your needs, listened attentively, and resolved everything for you with a pleasant voice.
We strive to provide exceptional customer service, and your comments are truly appreciated.
~Lisa
I ordered the wrong knife for my husband for his birthday and when I called in and spoke to Wendy she was great. She sent me a return label and my refund so we could order the right one. The whole process was very smooth.
Hi Brenda!
Thank you for sharing your experience with us! We’re glad to hear that Wendy could assist you promptly and effectively with your return. It’s wonderful to know that the process was smooth and that you could quickly order the right knife for your husband’s birthday.
We appreciate your kind words and are delighted that we could help make things right. Thank you for choosing us, and we hope your husband enjoys his new knife!
~Lisa
Well I was unhappy about receiving a 36 dollar knife when I ordered a 124 dollar knife. However Dallas was very helpful and polite and did her job perfectly.
Hi James,
Thank you for sharing your feedback with us. We apologize for the error in your order and any inconvenience it caused. Receiving the wrong item is understandably frustrating, and we are committed to making it right.
We’re glad to hear that Dallas was able to assist you promptly and courteously. Our team strives to provide excellent service, and it’s great to know that Dallas met your expectations. Thank you for allowing us to correct this mistake.
~Lisa
Your company thinks writing the words Happy Memorial Day in your summer kick off sale email was a good idea.
What is the happiest part of Memorial Day to someone who has lost a loved one to their service to our country?
The customer service rep apologized, and it would never happen again, and that's all she can really do.
The company itself had better have a deep look at what's going on because they have used this term in past years sales after some research I've found.
I'm taking a year off from buying anything from blade hq until I see something different happen next Memorial Day.
It's not happy.
Hello Shane,
Thank you for bringing this to our attention. We deeply regret any distress caused by our recent Memorial Day message. We understand that Memorial Day is a time of remembrance and solemnity, especially for those who have lost loved ones in service to our country.
We sincerely apologize for the oversight and for any pain it may have caused. Please know that your feedback is taken very seriously.
We appreciate your candidness and your patience as we work to make meaningful changes. Your decision to take a year off from purchasing with us is understood, and we hope to regain your trust in the future by showing a greater awareness and respect for the significance of Memorial Day.
~Lisa
Chloe assisted me with a knife return. To be honest sending one email I did not receive a response but when I call ed in directly and Chloe assisted me she sent out an email with the return label while I was on the phone with her.Thank you very much Chloe
Thank you for sharing your experience with us. We apologize for the initial delay in responding to your email, but we’re glad to hear that Chloe was able to assist you promptly when you called in directly.
~Lisa
Amazing and informational experience. They were a great help to get me my blade in a quick timely manner
Thank you so much for your kind words! We're delighted to hear that you had an amazing and informational experience with us. It’s wonderful to know that we could assist you effectively and get your blade to you quickly.
Your satisfaction is our top priority, and your feedback reinforces our commitment to providing excellent service.
Thank you once again for choosing us for your blade needs. We look forward to serving you again soon!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jenny!
Thank you for sharing your feedback! We understand that sometimes a knife might not be the perfect fit for pocket carry, and we’re glad to hear that you had a great experience with our customer service team during your return process.
If you have any further questions or need assistance finding a knife that better suits your needs, please don’t hesitate to reach out. We’re here to help!
~Lisa