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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Jens assistance is a game changer. Helped effectively and wholeheartedly.
Lovely, heartly and effective assistance provided. Much obliged!
I'd like to thank Wendy R. On your team personally for being so kind and helpful. After emails weren't answered I finally decided to call bladeHQ and it seems like she got the shipping problem resolved. At the same time, it seemed like she had to wait on approvals and jump through hoops to help me at times. I think it would be nice if you gave your customer service team the authority to authorize free and/or expedited shipping after emails haven't been answered and proof of purchase history with the company has been taken into effect. Thanks so much, Wendy R. Happy holidays, from a long time customer - Kyle M.
Hey Kyle!
Thank you so much for taking the time to share your experience and for your thoughtful feedback. We’re thrilled to hear that Wendy R. Was able to resolve your shipping issue and provide such kind and helpful service—she truly embodies the level of care we strive to provide to all our customers.
We sincerely apologize for the delay in email responses. With the holiday season in full swing, we’ve experienced an increase in orders, emails, and calls, but we’re working hard to get to every inquiry as quickly as possible. ‘Tis the season, and we appreciate your patience and understanding during this busy time!
Feedback like yours helps us improve and continue providing the best service possible.
Thank you for being a loyal Blade HQ customer. We value your support and are grateful for customers like you. Wishing you and your loved ones a very happy holiday season!
~Lisa
Alyssa T always does an amazing job. Always a pleasure doing business with BladeHQ. Customer service is top notch.
Hey Bret!
Thank you so much for your kind words! We’re thrilled to hear that Alyssa T. Has consistently provided you with excellent service. It’s always our goal to make your experience with Blade HQ as smooth and enjoyable as possible.
We truly appreciate your support and look forward to assisting you with future purchases. If there’s ever anything you need, don’t hesitate to reach out!
~Lisa
I receive emails from Blade HQ regarding new products and sales, one recent (December 2024) sale was for a Kunwu Knives, Chad XT. The sale was pretty good, and I liked the design and materials of the knife. When I clicked on the link (from your email) and read through product, there were multiple conflicting information about the knife, so I called your Customer Service to get a confirmation on which model, the was on sale.
The link brought up the image of the Chad XT Orange Peel Titanium, the highlights agreed with picture regarding the scales and stone washed blade, but the Specifications called out carbon fiber scales and black blade. Cross checking between the three models you advertise on your site the image showing carbon fiber scales also showed the same handle material, blade color and model number as that shown on the Orange Peel Titanium model (carbon fiber, black & SX703F). The Customer Service representative wasn't able to confirm which model was on sale and apparently didn't have a contact in the department that is responsible for the sale items. Your Customer Service tech was very nice and attempted to answer the issue but w/o a contact in the other department was doomed to fail. This is poor Customer Service and likely poor training as well! I have ordered knives from Blade HQ before and usually purchase from you is price is equivalent, but due to the conflicting information on your site I have refrained from ordering more. Your CS rep said the sale ended 12/9/24 and the last day to honor the sale was 12/16, which is today.
Would like to know the answer of which model was on sale, preferably both, since your ad is misleading! As well as that Blade HQ extends the few days after your decision. Website says you have both in stock.
Seems it is the least you can do under the circumstances. Also, please help out your Customer Service department by providing contacts to in all pertinent departments and to scrub your sites data (it would help by removing all discontinued knives that clutter up your site). Thanks, Joe
Hello Joe,
Thank you for bringing this to our attention and for your detailed feedback. We sincerely apologize for the confusion and frustration caused by the conflicting information on our website and the delay in providing a definitive answer.
After reviewing this issue, we have confirmed that the item on sale was indeed the Chad XT Orange Peel Titanium with a stonewashed blade. The conflicting details in the product specifications were an oversight, and we are actively working to correct this information on our website to ensure accuracy going forward.
Additionally, the item was located in a secondary warehouse, which required additional verification before we could provide confirmation. Unfortunately, this delayed our ability to give you immediate and accurate details, and for that, we deeply apologize.
We greatly value your loyalty and the time you’ve taken to share your concerns. Your suggestion to improve communication between departments and ensure more robust product information is noted and will be shared with our leadership team. We’re always looking for ways to enhance both our customer experience and internal processes.
If there’s anything we can do to assist you further, such as keeping an eye out for similar items or notifying you of restocks, please don’t hesitate to let us know. Thank you for your patience and understanding, and we hope to have the opportunity to provide you with a better experience in the future.
~Lisa
Helped me get everything all sorted out with ease!
Hi Bishop!
Thank you for your kind words! We’re thrilled to hear that we could help you get everything sorted out with ease. Providing exceptional service is always our goal, and we’re glad we met your expectations.
We look forward to assisting you again in the future—thanks for choosing Blade HQ!
~Lisa
Super easy return. My bad on mid-ordering but BladeHQ was easier to return than one of your major competitors. Will be ordering again soon. Ty.
Hey Steve!
Thank you for your review! We’re glad to hear our return process was smooth and hassle-free for you. Mistakes happen, and we’re always here to help make things right.
We appreciate your support and look forward to your next order—thanks for choosing Blade HQ!
~Lisa
I recently lost my Nakamura that my wife gave to me many years ago. We searched everywhere, and the kids even helped look. Mrs. Dallas, and her team at Blade HQ were very kind and understand the value of a trusted pocket knife. Benchmade decided to discontinue my 484-1. While no knife will ever be as perfect as the 484 Nakamura in design, the 565-1 is a fine knife and will make adequate replacement, which is now in my pocket, only days after placing the order. Blade HQ is to customer as the Nakamura is to pocket knives, simply the best. Hopefully they never get discontinued, however!
Hello Howard!
Thank you for sharing your story with us. We understand how much sentiment can be tied to a trusted pocket knife, especially one with such meaningful history. We're glad Mrs. Dallas and our team could offer support during this time and help you find a worthy replacement.
It’s an honor to hear such kind words about our service, and we’re truly grateful for your trust in Blade HQ. We’ll strive to continue being "simply the best" for years to come—no discontinuations here!
Enjoy your new Benchmade 565-1, and we’re here anytime you need us.
~Lisa
I ordered optional engraving. The knife was shipped within a few days and the engraving looks great. I had a question and emailed, Jen responded quickly with a good explanation.
Hey Chris!
Thank you for your review! We’re thrilled to hear that you’re happy with the engraving and the quick shipping. It’s great to know that Jen was able to assist you promptly and provide a clear explanation.
We appreciate your kind words and look forward to serving you again in the future!
~Lisa
I had a delayed shipment that was being sent away to another state far from mine after it already got to my city. Still haven't received it and don't know what's going on with it. I gave 5 stars because Jen was willing to check even though she said there is nothing that she could do about it. Hope it holds up and I eventually get my shipment
Hello Drago!
Thank you for sharing your experience! We're sorry to hear that your item wasn’t in stock and that we had to cancel your order—it’s always disappointing when that happens. However, we’re glad the $20 credit helped brighten the situation and that Kim provided such excellent support.
We appreciate your understanding and hope to assist you with a future purchase soon!
~Lisa
Everything arrived on schedule. When I couldn't find my payment confirmation email I got a timely response from Kim f.
My only concern is that the blade on the akc extreme ace1 that I bought has a bit of forward movement when locked open, just wanted to know if that's normal for this knife.
Thanks again.
Hey Noah!
Thank you for your review! We're glad to hear everything arrived on time and that Kim was able to assist you quickly.
Regarding the forward movement on your AKC Extreme Ace1, a small amount of blade play can be common in certain knives, especially automatics. However, if you're concerned or feel it's excessive, please don't hesitate to reach out to us—we’d be happy to help address it.
We appreciate your feedback and hope you enjoy your new knife!
~Lisa
My parcel was lost by FedEx, but I've received a full refund from BladeHq! Great service! Highly recommend this shop!
Hello Aleksandr!
Thank you for your kind words and understanding! We're sorry to hear about the issue with your parcel, but we're glad we could resolve it quickly for you. We appreciate your recommendation and look forward to serving you again in the future!
~Lisa
I contacted BladeHQ about a large purchase and the free flashlights. She helped me work it out so I would be able to order my 5 Buck Model 112 Rangers almost $1,000. And get 5 flashlights in return.
Great customer service! Great employee!
Thank you so much for sharing your experience! We’re glad to hear that our team was able to assist you with your large purchase and ensure you received the flashlights as well. It’s always our goal to provide clear, helpful support, and it’s fantastic to know we delivered on that for you. We truly appreciate your business and look forward to serving you again in the future. Enjoy your 5 Buck Model 112 Rangers and flashlights! ~Tiffany
Jen was so awesome. She had a sexy voice.
I love bladeHQ
Thank you for your enthusiastic feedback! We’re glad to hear that Jen made such a positive impression. Our team always strives to provide exceptional service, and it’s great to see that passion shine through. We love having you as a customer and look forward to helping you with your next Blade HQ adventure! ~Tiffany
Product as advertised. FEDEX delivery tracking listed my package as a delivery exception!
Thank you for your feedback! We’re glad to hear the product met your expectations. We understand how frustrating delivery exceptions can be and appreciate your patience. If you need any assistance tracking your package or resolving the issue, please don’t hesitate to reach out. We’re here to help! ~Tiffany
Blade HQ is the best! Quality knives and a no hassle return policy. Alyssa T. Was a great employee and super helpful!
Thank you for your amazing feedback! We’re thrilled to hear you’re happy with our quality knives and hassle-free return policy. We’ll be sure to pass along your kind words to Alyssa T. — she’ll be delighted to know her helpfulness made a difference. We appreciate your support and look forward to being your go-to for all things blades! ~Tiffany
Normally don't purchase much online let alone preordering something. I had a couple of questions and Jen replied to my email promptly with the answers to my questions. Customer service is on point. Can't wait to get my order.
Thank you for taking the time to share your experience! We’re glad to hear that Jen provided prompt and helpful answers to your questions. It’s always our goal to make online shopping as smooth and stress-free as possible — especially for preorders. We’re just as excited as you are for your order to arrive! If you have any more questions along the way, we’re here to help. ~Tiffany
Anytime I have reached out to Blade HQ with a question, concern, or comment they have always been very responsive and great to deal with. I have MANY knives, and I try my hardest to purchase them all from Blade HQ because they are my go-to knife shop, and their service and building up points is one of the reasons I do this.
Thank you for your incredible feedback and loyalty! We’re honored to be your go-to knife shop and thrilled to hear that our responsive customer service and rewards program have made a positive impact on your experience. It means a lot to know that you trust us with your growing knife collection. We’re here for you whenever you need assistance or have questions about your next addition. Happy collecting! ~Tiffany
Had problems with my payment on my end at first then emailed bladehq and an amazing customer service member helped me out! 10/10 thank you Jen!
Thank you for sharing your experience! We’re so glad to hear that Jen was able to assist you and turn things around. Our team strives to make every experience a smooth one, and it’s great to know Jen’s support made a difference. We appreciate your 10/10 rating and look forward to helping you again in the future! ~Tiffany
Bladehq was the first knife dealer I bought from when I started collecting a few years ago. Their customer service has always been top notch. Sometimes the shipping can be slow but I don't mind that. They've been super nice and understanding whenever I've encountered a problem. I'll continue doing business with Bladehq for the foreseeable future.
Thank you for being a loyal member of the Blade HQ family! We’re honored to have been part of your knife-collecting journey from the start. It’s wonderful to hear that our customer service has consistently met your expectations. While shipping times can occasionally vary, we truly appreciate your patience and understanding. Your continued support means the world to us, and we look forward to being your trusted source for knives for many years to come! ~Tiffany
I had some questions regarding a return and how the credit would bd processed. Blade HQ Customer Srrvice was extremely helpful, friendly informative. I readily recommend the staff at Blade HQ. Thank you.
Thank you for your kind feedback! We’re so glad to hear that our customer service team was able to provide clear, friendly, and helpful support regarding your return. We strive to make every interaction a positive one, and it’s wonderful to know we met that mark for you. Your recommendation means a lot to us, and we look forward to assisting you again in the future! ~Tiffany
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Grigor!
Thank you for sharing your experience! We’re thrilled to hear that Jen’s assistance made such a positive impact. Providing effective and wholehearted support is exactly what we aim for, and we’re so glad Jen delivered. We look forward to helping you again in the future!
~Lisa