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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Jen was a great help in honoring me a sale price that blades HQ had listed. Very pleased and satisfied with her and how nice and thoughtful she was to do that for me. Blades HQ is the best company to purchase from thank you so much Jen you were a wonderful help!
Hey Chase!
Thank you for your thoughtful review! We're thrilled to hear that Jen provided excellent customer service by honoring the sale price for you. It’s always our goal to ensure every customer feels valued and appreciated. We're so glad you found Jen to be thoughtful and helpful—she truly embodies the spirit of our team. Thank you for your kind words about BladeHQ; we’re grateful to have you as a loyal customer. We look forward to serving you again soon!
~Lisa
Jen made the return process very easy and straightforward. I appreciate the follow-up detail she provided!
Hey Ricky!
Thank you for taking the time to share your experience! We're thrilled to hear that Jen made the return process smooth and straightforward for you. Her attention to detail and thorough follow-up are what we aim for in every interaction. We appreciate your feedback and look forward to serving you again! 😊
~Lisa
Kim F. Was able to help me receive credit for points that I earned after purchasing a Koenig Arius a few months ago. I did not realize that I was not signed in and therefore did not receive the points. Kim was able to look up the purchase and credit my account. Another reason BladeHQ rocks!
Hey Matt!
Thank you for sharing your experience! We're so glad to hear that Kim was able to assist you in receiving credit for your Blade Club points from your Koenig Arius purchase. Her diligence in looking up your past order and ensuring you were properly credited showcases the exceptional customer care we strive to provide. Thank you for your continued support and kind words—your feedback means the world to us! 😊
~Lisa
I was trying to use my reward points but didn't see on the invoice that they had been applied. Jen showed me the price breakdown and explained it with perfect clarity. The moral of the story is I should have checked my bank account to see the total for the transaction.
Hi Timothy!
Thank you for sharing your experience! We're thrilled to hear that Jen was able to provide clear and helpful information to address your concern about the reward points. It's great that everything was clarified and resolved! We appreciate your understanding and your support—it’s customers like you who make what we do worthwhile. If you have any other questions in the future, don’t hesitate to reach out. 😊
~Lisa
I having a problem verifying my order and Mrs. Dallas came to my rescue. I wanted to make sure my order went through because I didn't get a confirmation, I also couldn't reset my password. She verified my order and resent me a link to my tracking order and a link to reset my password. Very professional employee you have there. Thanks
Hey David!
Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that Mrs. Dallas was able to assist you so promptly and professionally. Ensuring that our customers have the support they need is always our top priority, and we’re thrilled she was able to verify your order, provide your tracking link, and help reset your password.
Your feedback means the world to us, and we’re so glad to have you as a part of the Blade HQ community. If you ever need assistance in the future, don’t hesitate to reach out.
Thanks again, and we hope you enjoy your order!
~Lisa
Jen was very nice and helpful in finding out about my shipment and when I would receive it.
As an aside it has been a running joke with my son for 25 years to buy him a knife at Christmas. The first one I bought him he sliced his finger open. The knives I have purchased over the last several years have came from Blade HQ
Hi Brandy!
Thank you so much for sharing your story with us! It’s wonderful to hear that Jen was able to assist you with your shipment inquiry and provide the support you needed.
We also love hearing about your long-standing family tradition—it’s such a unique and heartfelt way to celebrate the holidays! It’s an honor to know that Blade HQ has been a part of these cherished moments over the years. We’ll do our best to continue being your trusted source for quality knives and excellent service.
If there’s anything else we can do for you, don’t hesitate to let us know. Wishing you and your son many more happy (and safe!) knife-giving traditions to come!
~Lisa
Had some problems on line but that was entirely my fault... senior moment but the courteous people at BladeHQ came to my rescue! Will be purchasing my knives here from now on... BladeHQ is the " best " of the rest! 👏😁🙏
Hey Chet!
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team could assist you and turn things around during your “senior moment” (we’ve all been there!). Your kind words truly mean a lot to us, and we’re honored to be your go-to for all things knives.
We look forward to helping you with many more purchases in the future. If there’s anything you need, we’re just a call or email away!
Thanks again for choosing Blade HQ—you're the "best" of the rest, too! 👏😁🙏
~Lisa
100% Personal, timely, and thorough. Looking forward to my next purchase.
Hey Bruce!
Thank you for your kind feedback! We’re thrilled to hear that you had a professional and personalized experience with us. Providing thorough and timely service is what we strive for, and it means a lot to know we hit the mark.
We can’t wait to help you with your next purchase! If there’s anything you need in the meantime, don’t hesitate to reach out.
~Lisa
Unfortunately my package was lost by FedEx. But Wendy was very helpful and polite in helping me refund my order. I have purchased from BladeHq a few times before and it has always been an easy and positive experience. I plan on purchasing from them again in the future.
Hey Matthew!
Thank you for sharing your experience! We’re so sorry to hear about your package being lost by FedEx—that’s never the outcome we want for our customers. That said, we’re thrilled that Wendy could provide you with the support and care you needed to resolve the issue smoothly.
We truly appreciate your loyalty and your kind words about your experiences with Blade HQ. Knowing that you plan to shop with us again means the world to us, and we’ll do everything we can to make your next experience as seamless and positive as the ones before.
Thank you for your trust and support—we look forward to serving you again soon!
~Lisa
Ordered a package of 3 otf knives on 11/28/24, have not received them, Jen is as very polite, courteous and helpful. It seems the order has been lost in the mail, there are no packages in my local post office for me. Will have to re order Dec 10th
Hi Preston!
Thank you for taking the time to share your experience. We’re sorry to hear that your package seems to have been lost in transit—it’s always frustrating when things don’t go as planned.
We’re glad to hear that Jen was able to assist you with politeness and professionalism during this issue. She’s truly dedicated to helping our customers, and we’ll make sure to share your kind words with her!
If there’s anything else we can do to assist as you re-order or if you’d like us to look into this further, please don’t hesitate to reach out. We appreciate your patience and understanding, and we’ll do everything we can to make your next experience smooth and hassle-free.
~Lisa
I ordered a couple of knives for myself on black Friday and accidentally sent them to my old address. I contacted the support team and Jen got back to me quickly and helped change the shipping address to get my package where it needed to be. She was super helpful and friendly, and she quickly resolved my somewhat stressful screw up.
Hi Oscar!
Thank you for sharing your experience with us! We’re so glad Jen could step in and help get your order sorted quickly and stress-free. Mistakes happen, and we’re always here to make things right!
It’s wonderful to hear that Jen’s friendly and efficient service left a great impression. We’ll be sure to pass along your kind words to her—it’ll make her day!
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. We truly appreciate your trust in Blade HQ and look forward to serving you again soon.
~Lisa
I have a really specific problem so I don't think it will be resolved but the customer support member was pretty patient with my poor choices.
Hey Brett!
Thank you for sharing your experience with us! We’re glad to hear that our customer support team could assist you with patience and understanding—it’s always our goal to provide a supportive and judgment-free experience.
Even if the issue feels tricky, we’re here to help in any way we can. If you have any updates or further questions, don’t hesitate to reach out—we’re happy to keep working with you to find a solution!
We appreciate your feedback and your trust in Blade HQ.
~Lisa
I was having issues with their system not recognizing our tax exempt status and needed to contact their customer service rep multiple times. Every time I emailed her she responded within an hour or less, was able to immediately refund overpayment, and went above and beyond by providing additional help/advice that I had not solicited. Good customer service like this is very hard to find nowdays, so I highly recommend using BladeHQ.
Hey Matt!
Wow—thank you so much for your glowing review! We’re beyond thrilled to hear about your experience with our customer service team. Knowing that we could respond quickly, resolve your issue, and even go the extra mile means the world to us.
At Blade HQ, we pride ourselves on making every interaction as seamless and positive as possible, so it’s incredibly rewarding to hear that we hit the mark for you. Your kind words and recommendation truly made our day!
If there’s anything else we can do to assist you in the future, please don’t hesitate to reach out. We’re here for you and look forward to serving you again soon!
~Lisa
Brooke H. (Customer Service Representative) - useless communication, not paying attention to details (asked for credentials already provided in my very first email), not interested in solving the issue. Still can't reach the website, missed black friday/cyber monday deals because of bhq's stupid system that banned me on checkout. Will spend my money somewhere else.
I have been buying knives from BLADE HQ for many years. Every time the price, quality, and customer service are excellent. I have had a few glitches with delivery service, my last a package that had been torn open. Fortunately the knife was there and unharmed. When I sent in feedback Ms Dallas handled by issue professionally, respectfully, and expediently, as usual. Thank you BladeHQ, for always keeping customers as your priority. 🙏
Hello Carl!
Thank you for your feedback! We truly appreciate your continued support and loyalty over the years. We’re delighted to hear that Dallas was able to address your concern quickly and professionally. At Blade HQ, customer satisfaction is our top priority, and we’re thrilled to know we met your expectations once again. Your understanding of the delivery issue is greatly appreciated, and we will always strive to ensure your shopping experience with us remains seamless. Thanks again for choosing Blade HQ, and we look forward to serving you in the future!
~Lisa
The whole transaction from beginning to end.was smooth and in my opinion easiest one I have ever done. I contacted customer service response was immediate that's why I gave 5 stars thanks Wendy R. Thanks for my Spyderco pm2! Highly recomend
Hey Dustin!
Thank you for your fantastic review! We're thrilled to hear that your entire experience, from start to finish, was seamless and hassle-free. It's great to know Wendy R. Provided the excellent customer service we strive for, and we're glad you're enjoying your Spyderco PM2! Your recommendation means the world to us, and we look forward to serving you again. 😊
~Lisa
Quick response from Jen confirming the cancellation of order.
She also mentioned that website has search criteria for CA legal knives.
Thank you for getting back to me so quickly.
Hello Lori!
Thank you so much for your kind words! We're thrilled to hear that Jen was able to assist you promptly and efficiently, confirming your order cancellation and pointing you toward our CA legal knives search tools. We strive to provide fast and thorough support, and it's great to know Jen delivered that experience. If you ever need help again, don’t hesitate to reach out—we’ve got your back! 😊
~Lisa
Jen was awesome and answered my question quickly and efficiently.
Hey Jeff!
Thank you for the glowing feedback! We're thrilled that Jen made your experience seamless by answering your questions quickly and efficiently. It's always a pleasure to know when our team goes above and beyond to provide top-notch service. If there's anything else we can help with, don’t hesitate to reach out. We're here to make your day a little easier—and maybe even more awesome. 😊✨
~Lisa
Great company I had order a knife to be engraved but wasn't able to because of the texture of the handle and Lisa was
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience! We’re glad to hear that Kimberly provided quick and easy support with your price change. Excellent customer service is what we strive for, and it’s great to know Kimberly delivered. We’ll be sure to pass along your kind words to her. We appreciate your business and look forward to serving you again soon! ~Tiffany