From the business
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
I contacted BladeHQ shortly after placing my order to inquire about the possibility of exchanging a knife with one from a different order. Unfortunately, I did not receive a response until two days later, by which time my order had already been shipped. Regrettably, no resolutions, such as an exchange, were offered. While I have had excellent experiences with BladeHQ in the past, I found this particular situation to be quite disappointing.
After placing an order I realized I had chosen the wrong shipping address. When I reached out to the the support team I was quickly taken care of by Kim F. She was wonderful in her follow up and made sure my order was correct and that I had everything I needed. I can't wait to receive my new knives.
Hey Jeremy!
Thank you for your feedback! We're thrilled to hear that Kim F. Provided such excellent support and ensured your order details were updated promptly. It's great to know she followed up and made the process smooth for you. We hope you love your new knives and look forward to serving you again soon!
~Lisa
Made a purchase without realizing that I had not signed up for BladeClub.
Jen got the points retroactively added to my account for me!
Hey Kurt!
Thank you for sharing your experience! We're delighted to hear that Jen was able to retroactively add your BladeClub points. It's always our goal to ensure you get the most out of your purchases, and we’re glad she could assist in making things right. Enjoy your BladeClub perks, and we look forward to your next visit!
~Lisa
I've been purchasing my knives for years from BladeHQ, and they have always been helpful. Their responses to questions have always been done in a timely manner as well. Catch their live streams, I just won a free knife giveaway, so it's definitely possible to win!
Hey Chris!
Thank you for sharing your positive experience! We're thrilled to hear that BladeHQ has consistently met your expectations over the years. It’s great to know you’ve found our team helpful and responsive, and we’re especially excited that you won a free knife during one of our live streams—congratulations! We appreciate your loyalty and look forward to serving you again.
~Lisa
I've made several purchases recently and have not been disappointed. Swag with my orders is always a bonus! Jen N in customer service was the MVP of my most recent experience, she took excellent care of me! I look forward to my next purchase of many!
Hey Jeremy!
Thank you for the glowing review! We’re thrilled to hear about your consistently great experiences and that you’re enjoying the extra swag. Jen N is indeed a superstar, and we’re so glad she could make your latest interaction exceptional. We can’t wait to assist you with your future purchases. Thanks for being a loyal customer!
~Lisa
I messed up my order using the wrong card and Jen from support was very helpful
Hey Braley!
Thanks for sharing your experience! We're so glad Jen was able to help you sort out the card mix-up quickly and efficiently. It's always our goal to provide top-notch support, and it's great to hear Jen delivered. We appreciate your feedback and look forward to assisting you in the future! 😊
~Lisa
Jen was very reponsive and professional with her rapid return communication. This is the first return of numerous knives I have purchased from Blade HQ over many years.
Again, outstanding customer service and communication from Jen.
Hey Danny!
Thank you for your thoughtful review! We’re glad to hear Jen provided exceptional service and handled your return so efficiently. It’s great to know that even after many years and numerous purchases, you can count on us for outstanding support. We appreciate your loyalty and look forward to serving you again!
~Lisa
Excellent support from Jen. All the questions were solved quickly, thanks.
Hi Roman!
Thank you for your feedback! We're so glad Jen could provide quick and effective support. We’ll be sure to share your kind words with her. Thanks for choosing BladeHQ, and we’re here whenever you need us!
~Lisa
Fast experience great service. Y'all have a great business and I always looking on your website. Thank you!
Hey Michael!
Thank you for your kind words and support! We're thrilled to hear you had a fast and positive experience. It's great to know you enjoy browsing our site, and we look forward to helping you find more of what you love. Thanks for being a valued customer! 😊
~Lisa
I recently tried to purchase my second Kershaw Livewire knife. Since I've gotten a Livewire I've retired my Microtech otfs. Anyway wanting to use my $20 in points but was having real problems trying to make it work so I emailed BHQ. On Sunday, on a Sunday? I received an email from Wendy R a couple of hours after I sent mine. I was nicely given instructions on what to do and tried again but still couldn't get the $20 to show on the bill. Feeling frustrated I quit trying for a day or two. As though Wendy was reading my mind she sent a further text without being prompted with more information. She told me due to BHQ's system I needed to take a "leap of faith" that it would work. I'm 66 so I remembered that phrase from my childhood and I grinned. Following Wendy's additional information I tried again and I placed the order still not showing the $20 discount. I replied and sent screenshots of the bill not showing the discount. A couple of hours later I checked my credit card website as I've gone nuts with my Black Friday/Cyber Monday spending. I'm talking thousands here. And "low and behold" (another old saying) there was the charge reflecting the discount. I never was worried because early on Wendy told me she was going to personally see to it that I got the discount and I believed her due to the friendly way she was in her emails. So I notified her it worked so she wouldn't have to keep an eye on my order which must have been just one of many thousands.
Because of Windy I will continue to order from BHQ to feed my hobby of collecting knives. She is a credit to BHQ. She should get a raise!
Thank you from "the bottom of my heart" Wendy.
John Byrum VII.
Hello John!
Thank you for sharing your story, John! We're thrilled to hear about your experience with Wendy—she truly exemplifies what great customer service is all about. Her dedication to ensuring you get your discount, even going the extra mile to follow up unprompted, is a shining example of the care we aim to provide.
We're so glad Wendy could bring a smile to your face and help you continue enjoying your hobby. Your trust and loyalty mean the world to us, and we'll be sure to pass along your heartfelt thanks to Wendy. Here's to many more knives in your collection! 🗡️
~Lisa
Their customer service team is absolutely amazing. Tiffany is a wonderful person to talk to and does everything within her power to help you. Customer service is running at 100% with her on the team.
Hey Seth!
Thank you for the glowing feedback! We're thrilled to hear that Tiffany provided such excellent service. She truly is a valued member of our team, and it’s great to know her dedication made your experience exceptional. We’ll be sure to pass along your kind words—thanks for choosing BladeHQ!
~Lisa
I ordered an item and had chosen 2nd Day Air as my delivery choice. Currently, it's a day out of theat time frame. BladeHQ already issued a refund and they responded to my email very promptly. Thank you! BladeHQ for the no hassle refund.
Hi Raymond!
Thank you for sharing your experience! We're glad we could resolve the issue quickly with a no-hassle refund and prompt communication. While we regret the delay in your delivery, we appreciate your patience and understanding. We’re here to ensure your future experiences are seamless—thank you for choosing BladeHQ!
~Lisa
I am very happy with your service. Purchasing and shipping was very easy and fast. Thank you so much! Also I had help from Alyssa T. To process a return and it was extremely fast and communication very good. I will purchase from you guys again for sure.:-)
Hey Joey!
Thank you for the wonderful review! We're so glad to hear you had a great experience with our service, fast shipping, and easy returns. Alyssa T. Is indeed fantastic, and we’ll make sure she knows how much you appreciated her help. We look forward to serving you again soon—thanks for being a valued customer! 😊
~Lisa
Jen was a big help! Give this woman a raise! She added my birthday to my account without me needing to answer other questions
Hello Bonham!
Thank you for the fantastic review! We're thrilled to hear that Jen provided such excellent service. She’s a rockstar on our team, and we’ll be sure to pass along your kind words. We’re glad she could help make your experience smooth and hassle-free! 🎉
~Lisa
I lost my knife in the mail and they sent a new one
Hey Jarrett!
Thank you for the 5-star review! We're sorry your original order was lost in the mail, but we're glad we could send you a replacement quickly. We appreciate your understanding and your support—enjoy your new knife!
~Lisa
I placed an order for a Dessert Warrior Civivi Elementum II, A pair of Dessert Warrior lanyard beads, and a WE keychain (free gift). I only received the knife. I called into Support and spoke with Wendy who was a very nice. She said she would send the beads in a separate order. I asked about getting the free gift since I was going to include it as a present with the beads in the knife (not to mention I was owed it since it was listed as part of my original order). Wendy said she would check to see if it was in stock and add it to the order. It was never added to the order so I sent an email asking about it again, or some other form of compensation due to the issues. Miraculously, the item was in stock and Wendy said she was sending it out. I then noticed that the knife I purchased was on sale for $15 less than I purchased it for about a week before. I asked Wendy if I could get that price match and a refund. I would've even taken a credit or even some other equivalent compensation. But I was told by Wendy that I had missed the cut off for a price match by one day.
Frankly, with the crappy experience I had because of your companiy's multiple mistakes and subsequent inconvenience it has caused me - not to mention the fact I'm a first time customer - I'm surprised no one would think that it would be fair as well as prudent to offer me a refund of some kind, credits for future purchases, and/or free gifts without me even having to ask.
I guess the HQ doesn't want to have repeat customers nor care if they have more experiences. I've bought $3000 plus in knives within the last 3 to 4 months. 3000+ could have come to BHQ If they had treated me right after the problems they caused. That won't be happening now. I'll just be writing for reviews on Google and the knife subreddits.
Thank you for sharing your feedback. We're truly sorry to hear that your experience didn't meet your expectations, especially as a first-time customer. We understand the frustration when things don't go as planned, and we sincerely apologize for the mistakes and delays with your order.
After looking into your case, we see that we issued a $20 refund to you, and we’re glad we were able to secure the free gift you were expecting once it became available. We truly appreciate your understanding as we worked through the issues and are always striving to improve our processes for a smoother experience.
We understand your concerns about price matching and future orders, and we will take your feedback to heart. We hope that despite this experience, you’ll consider giving us another chance down the line. Your business is important to us, and we always aim to learn and grow from situations like these.
~Lisa
Jen was so helpful in placing my order and getting everything in place. Makes everything extra easy during the holiday season!
Hi Ashley!
Thank you for your kind words! We're thrilled to hear that Jen made your holiday shopping experience smooth and stress-free. We'll be sure to pass along your appreciation. We’re here to help whenever you need us—happy holidays!
~Lisa
I inquired about status of my order and she addressed it promptly and resolved issue. Great customer service skills! Thank you.
Hello!
Thank you for sharing your experience! We're delighted to hear that Jen was able to promptly address and resolve your order issue. Providing efficient and friendly customer service is our priority, and it’s wonderful to know Jen’s skills made a positive impact. We appreciate your support and look forward to assisting you again! 😊
~Lisa
Why do I buy all my knives from BladeHQ? Because the selection is comprehensive, the prices are eminently reasonable, and the customer service is prompt, personable, and always helpful.
Hey Mark!
Thank you for the glowing review! We're thrilled to hear that our wide selection, competitive prices, and top-notch customer service keep you coming back. Providing a seamless and personable experience is always our goal, and it’s great to know we’ve hit the mark. We appreciate your continued trust and look forward to serving your knife needs again soon! 😊🔪
~Lisa
Thank you BladeHQ for having good people at your Customer Service desk. Jen helped me work through the details on a customized engraving order for Christmas. I'm grateful for your good people and good products. Count me as a satisfied customer.
Hey Michael!
Thank you for your wonderful feedback! We're so glad to hear that Jen was able to assist you with your customized engraving order and make your experience a smooth one. It's always our goal to provide excellent service and top-quality products, especially for those special holiday gifts. We’re grateful for your support and thrilled to have you as a satisfied customer. 😊🔪
Happy holidays, and we look forward to serving you again!
~Lisa
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Knives Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ethan!
Thank you for sharing your feedback! We’re sorry to hear about your recent experience. While we strive to respond to all inquiries as quickly as possible, we regret that we couldn’t address your request before your order shipped. Your feedback is important and will help us improve our response times and ensure we provide better solutions in the future.
We're glad to know you’ve had excellent experiences with us in the past, and we’re committed to making sure your future interactions meet those high standards. Thank you for your continued support!
~Lisa