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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
This company has impeccable customer service and takes care of any issues or questions you may have very quickly. I would not hesitate to recommend them for your knife needs.
I received a (beautiful) knife with a button that was a bit...reluctant, shall we say.
Kim F. Suggested I take matters into my own hands, and with some compressed air and a tiny bit of lubrication, all was well with the world (she also made it clear I was welcome to send it back if I chose, but why not try a bit of self-help?).
Kim couldn't have been more friendly and helpful. Blade HQ is lucky to have them.
Hello Hannah!
Thank you for sharing your experience! We're glad to hear that Kim F. Was able to offer practical advice and excellent support. It’s great to know that her friendly and helpful approach, combined with your quick troubleshooting, got everything working smoothly. We’re lucky to have her on our team and appreciate your kind words. Enjoy your beautiful knife, and let us know if you need anything else! 😊
~Lisa
Very helpful and quick responses within minutes. Had no complaints!
Hi Valerie!
Thank you for your review! We're thrilled to hear about your positive experience. Providing quick and helpful responses is something we take pride in, and we're glad it made a difference for you. If you ever need assistance in the future, we’re here to help! 😊
~Lisa
Jen helped me quickly and efficiently and both explained and helped to correct my problem. Excellent customer service.
Hi Mark!
Thank you for your kind words! We're delighted to hear that Jen was able to assist you quickly and efficiently, providing clear explanations and resolving your issue. Excellent customer service is our top priority, and we're glad we could deliver. We look forward to serving you again in the future! 😊
~Lisa
I purchased two knives from HQ Utah and worked with HQ Virginia customer service post purchase. Both organizations were quick to answer my questions and help me out. I'm very satisfied with both knives so shout out to Mercedes in Utah and Kim F from Virginia who was quick to take care of a problem with reward points. I'm 100% good to go now so thanks everyone and feel quite comfortable purchasing more from either HQ location!
Hello Dan!
Thank you for your fantastic review! We're thrilled to hear that both our Utah and Virginia teams were able to provide you with quick and effective support. Shoutout to Mercedes and Kim F. For making your experience seamless! We're so glad you're happy with your knives and feel confident shopping with us. Your satisfaction means a lot, and we look forward to serving you again soon! 😊🔪
~Lisa
I reached out by email and communicated with "Jen" who was very helpful and answered all my questions quickly. A+ service!
Hey Aaron!
Thank you for your kind words! We're thrilled to hear that Jen provided you with A+ service and quick, helpful responses. We always strive to offer the best customer experience, and your feedback means a lot. We'll be sure to share this with Jen and the team. Thanks for choosing us, and we look forward to serving you again! 😊
~Lisa
I've placed orders in the past without issue but when changing to a new mailing address they banned my account. They wanted me to send my ID and personal information via email to "unlock" my account. Seems really suspect to ask for someone to send images of their drivers license or other info. There was no 2fa or other check to confirm email account ownership, etc. I've ordered in the past with no issue, so disappointing to see customer service drop to the level of computer-based auto-bans based on automated policies that don't appear to make sense.
Thank you for sharing your experience, and we want to sincerely apologize for the frustration caused by this situation.
To help protect our customers and ensure the security of transactions, we’ve implemented robust fraud protection measures. In some cases, these safeguards may request additional verification when an account changes or specific activity raises flags. While providing identification can feel unusual, it’s an essential step to ensure your account and purchases remain safe.
To clarify, our fraud prevention system works independently of manual intervention, and using the provided authentication tools, like 2FA, can further streamline the process and enhance the security of your user account.
I’m happy to inform you that your account has been unlocked as of today, and you can now resume using it without issue. We truly appreciate your patience and understanding as we work to balance security with providing a seamless shopping experience.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for choosing Blade HQ, and we look forward to serving you again!
~Lisa
I received a knife that wasn't working properly new, out of the box. Alyssa T. Handled my return promptly. Thank you Alyssa!
Hello!
Thank you for taking the time to leave such positive feedback! We're sorry to hear the knife wasn't working properly out of the box, but we're thrilled that Alyssa was able to handle your return promptly and to your satisfaction. We'll be sure to share your kind words with her. We appreciate your understanding and look forward to assisting you again in the future!
~Lisa
I received a damaged knife but it was quickly resolved and credit was issued to me to obtain a new knife. My correspondents were Zach A. And Allyssa T. Who were both very helpful
Hi Ben!
Thank you for your kind feedback! We're so glad to hear that Zach A. And Alyssa T. Were able to assist you promptly and resolve the issue to your satisfaction. We always strive to make things right and ensure you have a great experience with us. If you need anything in the future, please don’t hesitate to reach out. Happy shopping! 😊
~Lisa
I had an awesome experience with the customer service team. A complete mistake on my end ordering the wrong parts led to me contacting the company for a return. After contacting them they paid for the return shipping and created a label to slap on the box and send out in the mail. They didn't have to pay for the return but they did. All the staff I had interaction with were very helpful!
Hello Sam!
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that our customer service team was able to assist you with the return process and make things as easy as possible. It's always our goal to go above and beyond for our customers, and your kind words mean the world to us. We’ll be sure to share your feedback with the team. Thank you for choosing BladeHQ—we’re here whenever you need us! Have a great day! 🌟
~Lisa
I have been looking on multiple knife websites searching for an 11 inch swingaurd Franky and what do you know they popped up at gw so I ordered super fast knowing they would sell out fast and got my knife 5 days later woo hoo like Christmas morn for a 9 yr old. Opened the box to find a standard frank bolster release wahhhhh! Like a baby heart broken. I thought it was too good to b true come to find out I don't think anyone got one. I figured they were unicorns oh well keep on dreaming
Hi Richard!
Thank you for sharing your feedback and story! We sincerely apologize that the item you received was not the one listed, especially when you were so excited about it. We understand how disappointing this must have been, and we appreciate your patience as you initiated a return to address this issue.
If there’s anything else we can do to assist you or if you have additional questions about your return, please don’t hesitate to let us know. We’re here to help and hope we can assist you in finding the perfect knife in the future—those unicorns are out there, and we’ll keep dreaming and searching alongside you!
~Lisa
Best selection, some of the best exclusive models, and incredible customer service (shout out to Alyssa T.).
I go here first when purchasing another knife I don't need
Hello!
Thank you so much for your kind words and ongoing support! We’re thrilled to be your go-to knife shop, and it's great to hear that you enjoy our selection and exclusive models. Alyssa T. Will be delighted to hear your shout-out—our team always strives to provide top-notch service.
We look forward to helping you find even more knives you "don’t need" (but absolutely deserve)! Thank you for choosing us, and we’re here anytime you need assistance. Have a fantastic day!
~Lisa
Response time was fast! Alyssa made it very simple for me! I will be doing business again with baldehq!
Hey Trey!
Thank you so much for your kind words! We're thrilled to hear Alyssa provided such a seamless experience and quick response time. Your satisfaction means the world to us, and we're so glad we could make your shopping experience enjoyable. We look forward to assisting you again soon—thank you for choosing Blade HQ! 😊
~Lisa
Ordered a case knife. When I received the knife, one of the handle pins was missing, the main blade had a rolled edge and both blades were re-sharpened. This was evident by all the grit build up on the edge, very dirty. When I pay for a new knife, I expect it to be new. On top of that they didn't refund the full amount. I'll never do business with this company again.
Billing and shipping addresses got mixed up on email confirmation but were right on the website confirmation. Alyssa T was helpful and cleared up the confusion.
Hey Nicholas!
Thank you for sharing your experience! We're glad to hear that Alyssa was able to step in and quickly resolve the address mix-up. We understand how important it is for everything to be just right with your order, and it's great to know that our team could help make the process smooth. Your feedback means a lot to us, and we’ll continue working hard to deliver both quality service and products every time. Thanks again for choosing Blade HQ!
~Lisa
Doesn't post to UK but wanted me to do a review, so 0 then because they can't be bothered to post here.
Hello Richard,
Thank you for your feedback. We’re sorry for any disappointment caused by our current shipping limitations. Expanding our international shipping options is something we continually evaluate, and we apologize that we’re not yet able to serve customers in the UK. We appreciate your interest and will certainly keep this feedback in mind as we work to improve our services.
~Lisa
I've been a customer of BHQ for a few months now, and I have yet to find another company with equally superb customer service. My most recent example was when I reached out to BHQ over what I suspected was a compromised account. The associate Zack A. Was immensely helpful in resolving the issue, (which turned out to have been me mixing up some of my email accounts...) and was very understanding throughout the entire process. I also had to return a small and rather inexpensive item a while back, and I was pleasantly surprised to have the request not only accepted, but the return shipping paid for and a full refund issued, despite the low cost of the item itself. BHQ is an uncommon gem in this department.
Hey Michael!
Thank you so much for sharing this thoughtful review! We’re thrilled to hear that our customer service has exceeded your expectations, and that Zach A. Was able to assist you with such care and understanding. Your experience with the return process means a lot to us as well—we’re committed to making things right for every customer. We look forward to continuing to serve you, and we're grateful to have you as part of the BHQ family!
~Lisa
I have made several purchases from BladeHq and their other sites and they continually go above and beyond. I will continue to patronize their site, and their customer service is second to none!
Hey Mike!
Thank you for your review! We're so glad to hear that you've consistently had a great experience with BladeHQ. Providing top-notch service and quality products is always our goal, and it's wonderful to know we've earned your continued support.
We look forward to serving you again in the future. If you ever need assistance or have any questions, feel free to reach out—our customer service team is always here to help!
~Lisa
I'd like to thank Brooke from HQ sales for processing a return of a defective Boker Plus Strike knife. Brooke was friendly, courteous, and professional. Thank you Brooke!
Hey Roger!
Thank you for your review! We’re happy to hear that Brooke provided you with such friendly, courteous, and professional service during your return process. Your satisfaction is important to us, and we’re glad we could assist with your defective Boker Plus Strike knife. We’ll be sure to pass along your kind words to Brooke. Thanks for choosing Blade HQ!
~Lisa
Had a multi knife order with one knife suffering lock stick. Contacted BHQ about returning it for credit toward a new one and they were immediate in sending me a prepaid return label. Shipped it back in Thu and BHQ's Alyssa contacted me Mon to let me know she already posted my credit and I could use it any time. I think BHQ's cust srvc took a real downfall last year in slow response and even slower shipping orders. They seem to have corrected that and are back on their A game now. Thanks BHQ, and thank you Alyssa for taking care of my issue so fast!
Thank you so much for your honest review! We’re glad to hear that Alyssa was able to resolve your issue quickly and that you had a smooth experience with your return. We truly appreciate your patience as we worked through some challenges last year, and we’re thrilled to be back on our "A game" now. Your feedback means a lot to us, and we look forward to continuing to provide you with great service and products in the future! Thanks again for your support! ~Tiffany
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tami!
Thank you for the glowing review! We're thrilled to hear about your positive experience. It's fantastic to know that our team quickly resolves any questions or concerns, ensuring a smooth process for our customers. We appreciate your recommendation and look forward to serving you again for all your knife needs! 😊🔪
~Lisa