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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
I waited for 48 hours after my package was supposed to arrive. Called customer service
BladeHQ always reply and offer great professional service. I bought multiple times from them and I'm always happy. Fast shipping and very well protected packages. Will continue to buy from them as long they don't change their service. Thanks
Hello Fernando!
Thank you so much for your kind words! We're thrilled to hear that you've had consistently positive experiences with us. We take great pride in providing excellent service, fast shipping, and secure packaging for all our customers. Your continued support means a lot to us, and we'll do our best to keep delivering the same level of service you’ve come to expect. Thanks again, and we look forward to serving you in the future!
~Lisa
Great customer service. They responded to my emails and answered my questions quickly and thoroughly.
Hello Eric!
Thank you for your review! We're thrilled to hear that our customer service team was able to assist you promptly and answer your questions thoroughly. Providing quick and helpful responses is something we take pride in, and we’re glad you had a great experience.
We appreciate your support and look forward to serving you again in the future!
~Lisa
I had an awesome experience with a return. Fast reply and answered all my questions in a timely manner was a great experience. Service was fast like I said I have no problem buying from them again. Great customer service.
Hey Jed!
Thank you for sharing your experience! We're thrilled to hear that the return process was smooth and that our team provided timely and helpful responses. We’re glad you had a great experience and look forward to serving you again in the future. Thanks for your support!
~Lisa
Great customer service.I sent Blade HQ an email asking about my order, not thinking that it was the weekend. But much to my surprise, Sharon got back to me right away. Amazing service!
Hey Todd!
Thank you for your kind words! We're delighted to hear that Sharon was able to assist you promptly, even on the weekend. It’s great to know our customer service is making a positive impact. We appreciate your feedback and look forward to serving you again!
~Lisa
Very great customer service!
Very simple and easy processing a refund!
Hey Zach!
Thank you for your feedback! We're delighted to hear that you had a great experience with our customer service and found the refund process simple and easy. We appreciate your support and look forward to assisting you again in the future!
~Lisa
I recently purchased a hard to get pocket knife, which Blade HQ conveniently had in stock. The knife had a problem with severe lock stick, a tolerance error, it happens. I reached out to customer support and was connected to Zach. A very knowledgeable and calming tech who resolved all my concerns politely and professionally. I highly recommend buying from BHQ. When things go wrong customer service is everything. Great job Zach, thank you.
Hey Adam!
Thank you so much for your kind feedback! We’re glad we had the hard-to-get knife in stock, and we apologize for the initial issue with the lock stick. It’s great to hear that Zach was able to assist you with professionalism and care, addressing all your concerns. We couldn’t agree more – customer service is everything when things go wrong, and we’re happy we could meet your expectations. We truly appreciate your recommendation and look forward to serving you again in the future.
~Lisa
Reached out to BHQ to see if they could ship out early an order that wasn't fully ready yet (had pre-order). The customer service rep, Hannah, quickly and easily responded with basically a thumbs up! Appreciate the great support!
Hey Keith!
Thank you for sharing your experience! We’re thrilled to hear that Hannah was able to assist you quickly and accommodate your request. We pride ourselves on providing excellent customer service, and it's great to know we met your expectations. We truly appreciate your support and look forward to serving you again!
~Lisa
My 2 knives I purchased 6 months ago have developed issues deploying out the front. It seems to be a spring issue staying connected. I've reached out to customer service twice and they keep sending me to their warranty page, but my fine Italian knife maker is not listed as a warranty provider! Knives were gifts and now I look cheap!
Hi Ted,
Thank you for your feedback. We’re sorry to hear about the issues with your knives. As you were agreeable to a partial refund, we have issued that as a resolution. Unfortunately, we do not provide warranty assistance for international brands, which is why the manufacturer was not listed on our warranty page. There is additional warranty information on our main page under resources, warranty info that may be helpful. We understand how frustrating this must be, and we truly appreciate your understanding.
~Lisa
I specified in my order that a signature was not necessary I was completely ignored and not giving information better signature is needed with an order over $500 I was originally supposed to get the order at 10:15 a.m. it didn't come till 6:00 that night I missed the day of work Wendy give me a $20 credit but I believe it should be much more than that but what I for went through
Hi Joseph!
Thank you for sharing your experience with us. We’re sorry to hear about the delivery delay and the inconvenience it caused. We truly understand how frustrating this situation must have been for you.
For clarification, our system automatically adds a signature requirement for all orders over $500 to ensure the security of your package. If the signature is waived, we are unable to apply our missing, lost, or stolen package policy should any issues arise during delivery. This policy is in place to protect high-value shipments, and we regret any confusion regarding the signature process.
We appreciate your understanding and value your feedback as it helps us serve you better in the future.
~Lisa
I was reading and found out about BladeHQ's military discount and they were very helpful with getting that sorted out and attached to my account. My only recommendation would be to put out that they have military, leo, first responder discounts in an area on the site that is easier to find.
Hi Trent!
Thank you for your feedback and for highlighting our military discount! We're glad our team could assist you in getting it set up. We appreciate your suggestion about making the discount information easier to find on the site—it's something we'll definitely take into consideration. Thank you for your service, and if you need anything else, feel free to reach out!
~Lisa
As usual blade HQ will
Go out of there way to explain why if any problems arose. Like: the company had ownership changes or really just whatever applied to your situation.
Guess I'm saying they just don't leave you sitting in the dark wondering.
If they have any extra information, you can bet so will you.
Hi Shane!
Thank you for sharing your experience! We're glad to hear that our transparency and communication have made a positive impression. We believe in keeping our customers informed every step of the way, so it's great to know you feel supported. If you ever have any questions or need assistance, we're always here to help!
~Lisa
I wanted to make sure the engraving was in a specific place on a cold steel, they were very helpful in figuring it out!
Hey Jay!
Thank you so much for your kind words! We're thrilled to hear that our team could assist you with your custom engraving request. Ensuring that every detail is just right is important to us, and we're glad we could help make it happen. If you need anything else or have more custom ideas in the future, we're here to help!
~Lisa
Very nice blade came in the mail a lot faster than expected. Superb build quality.
Hi Matt!
Thank you for your awesome feedback! We're thrilled to hear that you love the knife and that it arrived sooner than expected. We're proud of the build quality and glad it exceeded your expectations. If you need anything else, feel free to reach out!
~Lisa
I sent an email inquiry regarding an order I was having some issues with and Jen got back to me immediately. Very impressed with the customer service thus far.
Hey Jacob!
Thank you so much for your kind words! We're thrilled to hear that Jen was able to assist you promptly and make a positive impression. Providing excellent customer service is our top priority, and we're happy to know you're satisfied. If you need anything else, don't hesitate to reach out – we're always here to help!
~Lisa
Thought I would be getting a free knife with order so emailed about it but neglected to notice they were out of stock. Understandable yet would have been nice to get something, knife/discount/etc after spending $700+ on that order but I know that's not always feasible.
Hello Arthur!
Thank you for your feedback! We're sorry for any confusion regarding the free knife promotion, and we appreciate your understanding about the stock situation, as the promotions are only available while supplies last. While we strive to offer perks and discounts where possible, we understand your perspective and value your business. We're grateful for your $700+ purchase and would love to keep you updated on future promotions. If you have any further questions or concerns, don't hesitate to reach out!
~Lisa
My order said it was flagged...why...I ordered it I wanted it...I ordered knives from White Mountain...they didn't flag my order...they shipped the next day
Hello William,
We apologize for the inconvenience and frustration you've experienced with your order. Unfortunately, your order was flagged by our third-party fraud prevention team based on the information provided. We understand how disappointing this can be, especially since you've successfully ordered from other retailers. Please know that these measures are in place to protect our customers and ensure secure transactions. If you’d like to provide additional information, we'd be happy to assist you further to resolve this as quickly as possible. Thank you for your understanding.
~Lisa
Kim resolved a tricky customer service problem with brilliant results to my complete satisfaction.
Hi Walter!
Thank you for the positive feedback! We’re thrilled to hear that Kim was able to resolve your issue to your satisfaction. If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help!
~Lisa
Just bought another Boker Kalishnikov Auto - can't beat these knives for the price. I like to keep 2 - 3 around and use them for everyday utility type tasks in the home and workshop. Try one and you'll love it!
Hello Steve!
Thanks for the great feedback! We’re glad to hear you’re enjoying the Boker Kalishnikov Auto. They’re definitely a fantastic choice for everyday tasks. If you ever need more recommendations or have any questions, feel free to reach out. Happy to have you as a customer!
~Lisa
Very friendly and efficient group of folks who truly care for their customers. Fast responses, fast deliveries, and excellent packaging
Hey Jax!
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. We take pride in providing friendly, efficient service, and we're glad it showed in your interactions with us. If there's anything else we can do for you, please don't hesitate to reach out. Happy to have you as part of the Blade HQ family!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jamie!
Thank you so much for your patience and understanding! We're truly sorry to hear that your package was delayed, but we're glad our customer service team could assist you. Your satisfaction is our top priority, and we appreciate your continued support. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us!
~Lisa