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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Quick response, good reply, but no 2 day delivery!
UPS still setting on it for 4 days?
Every time I make a purchase with blade HQ, it is always stress- Free! Blade HQ runs an efficient transaction and everyone is always courteous. And I always recommend blade HQ to my friends
Hi Brian!
Thank you for your kind words! We're thrilled to hear that every purchase with Blade HQ has been stress-free and that our team has been courteous and efficient. Your recommendation means a lot to us! We look forward to serving you again.
~Lisa
Great support, fast reply on a price check that I inquired about.
Hi Derick!
Thanks for your feedback! We're glad to hear you had a great experience with our support team and received a quick response to your price inquiry. We appreciate your business!
~Lisa
Wasn't happy with the product, but very happy with the customer service. Product was defective and company made it right.
Hey Matt!
Thank you for sharing your experience! We're sorry to hear the product wasn't up to standard, but we're glad our customer service team could make it right. We appreciate your understanding and look forward to serving you better in the future!
~Lisa
Purchased and returned a knife from bladehq. The transactions were painless. Thank you, blade hq.
Hello Albert!
Thank you for your review! We're glad to hear that both your purchase and return experiences were smooth and hassle-free. We appreciate your business and look forward to serving you again at Blade HQ!
~Lisa
Got right back to me when I had a question. Good customer service thanks
Hi Chad!
Thanks for the feedback! We're glad we could assist you promptly. If you have any more questions in the future, don't hesitate to reach out. Thanks for choosing Blade HQ!
~Lisa
Most amazing service i've ever had! Connected...I called after hours of shipping, even over night...Came next day...Amazing staff. Love you all God Bless...
Hey Nicholas!
Thank you for your incredible feedback! We're thrilled to hear that you had such a positive experience with our service. It's our pleasure to go above and beyond for our customers. We appreciate your kind words and support—thank you, and God bless!
~Lisa
Great working with the Blade HQ team, as always. Quick response, super pleasant folks that always solve whatever issue I have.
Hi Michael!
Thank you for the fantastic feedback! We're glad to hear that our team has consistently provided quick responses and pleasant service. We're always here to help with any issues, and we appreciate your continued support!
~Lisa
My experience with blade hq customer service was excellent. There were some changes by the knife manufacturer that I pre ordered and Tiffany from customer service kept me well informed and provided me with several options to deal with the changes. Great job.
Hi Richard!
Thank you for your kind words! We're thrilled to hear that Tiffany provided you with excellent service and kept you informed throughout the process. Your satisfaction is our top priority, and we're glad we could offer you options to address the changes. We look forward to serving you again in the future!
~Lisa
Initially the address was submitted incorrectly. Immediately I tried to update this information which Wendy assisted me with assuring that the address for the delivery had been changed. A few days later it was realized that while the address on the order was changed the address for the actual delivery of the item remained unchanged and this has caused the knife to be delivered to the wrong location. At present I have not heard back from Wendy about the status of the knife or when it is to be expected, but she advised that since the item was short of stock they would need to wait and see whether or not the receiver of the package would manage to return the item to the sender.
Please update me on the status of my order as soon as possible...
Thanks,
RGS
Hi Richard,
Thank you for reaching out and for your understanding. I want to clarify that the package had already shipped to the address selected at checkout before the update request was received. While we were able to update the address on our records, the original address was used for this shipment.
If the package is returned to us, it will be redirected to the correct address. Please note that we are not responsible for orders shipped to the wrong address if the information provided at checkout is incorrect.
We will notify you immediately if there are any updates on the status of your order. If you have any further questions or concerns, please feel free to contact us.
~Lisa
Awesome selection, prices, and customer service. My go to spot for all my knives.
Hey John!
Thank you for the kind words! We're thrilled to be your go-to spot for knives and appreciate your support. If you ever need anything, we're here to help! Happy shopping!
~Lisa
Very happy. I thought it would be a hassle, but I was helped without an issue
Hello Kara!
Thank you for sharing your experience! We're glad to hear that the return process was smooth and hassle-free for you. If you ever need further assistance, we're always here to help!
~Lisa
Fantastic company. Great customer support, great shipping times, lots of discounts and bonus items. 10/10
Hi Caleb!
Thank you for sharing your experience! We're thrilled to hear that Alyssa T. Provided you with such helpful and professional service during your return process. Your continued support means a lot to us, and we're glad to have you as a loyal customer. Looking forward to assisting you with your next knife purchase!
~Lisa
👏💪👏 recommend 💯 good job thanks. B recommended very fast
Hey Gerardo!
"Thank you so much for your amazing feedback! We're thrilled to hear that you're satisfied with our service. B will be delighted to know you appreciated the recommendation and speed. We look forward to serving you again soon!
~Lisa
I pre-ordered a knife and was really excited about it, but when I received it, was a little disappointed. The detent didn't feel right and I honestly would just rather have spent my money differently. Contacted customer service and the return was done within a week. Nobody bothered me. There was zero hassle. It was exactly how you want these things to go.
Hi Michael!
Thank you for sharing your experience! We're sorry to hear the knife didn't meet your expectations, but we're glad our customer service team made the return process smooth and hassle-free. Your satisfaction is important to us, and we appreciate your feedback. If you ever have any other questions or need assistance in the future, we're here to help!
~Lisa
I ordered a knife for my husband and I didn't get a confermation email. I did print out my order confirmation so I had that, but I wanted to have the online confirmation for tracking purposes. I emailed the customer service email, and I got a reply really quickly with all the information I needed and an explanation of why I didn't get the confirmation email!
Hello Victoria!
Thank you for sharing your experience! We’re glad to hear that our customer service team was able to assist you promptly and provide the information you needed. If you have any other questions or need further assistance, feel free to reach out. We're here to help!
~Lisa
They were very helpful with giving me information I requested
Hey Anthony!
Thank you for your kind words! We're thrilled to hear that our team was able to provide you with the information you needed. If you have any more questions, don’t hesitate to reach out!
~Lisa
Made a mistake per ordering a knife and Melissa took care of that for me by giving me back refund.
Hi Kayn!
Thank you for sharing your experience! We’re glad Melissa was able to assist you promptly and process your refund. If you need any further help, feel free to reach out. We're here to help!
~Lisa
Wrote an email to BladeHQ with dissatisfaction concerning a sale that started and stopped before an order could be placed. The response was "sorry". Also have written twice about having placed items in the cart but waiting to place the order deciding on another item only to go back to the website and find my cart empty. Ugh! With as much business as I have done with BladeHQ I expected more.
Hi Tom!
Thank you for your feedback. We apologize for the inconvenience you experienced during the sale and with the cart functionality. Items in the cart are not reserved until the purchase is completed, and we understand how this can be frustrating. Your concerns have been noted, and we’re working on improving the shopping experience. We truly value your loyalty and hope to provide you with a smoother experience in the future. Please reach out if there's anything else we can assist with.
~Lisa
CSR was very professional and courteous as he explained my recent transaction as it related to the use of my rewards.
Hi Daniel!
Thank you for your feedback! We're glad to hear that our customer service representative provided professional and courteous assistance with your recent transaction and rewards. We appreciate your continued support and are here whenever you need us!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ron!
Thank you for your feedback. We're glad to hear you were pleased with our quick response, but we apologize for the delay with UPS. Please note that our 2-day delivery refers to business days, which do not include weekends or holidays. We understand the frustration and appreciate your patience as we work to get your order to you as soon as possible. If you need further assistance, please don't hesitate to reach out.
~Lisa