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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
I ordered an item and made a request to customer service and received my package in two days. Now that's what I call service. Thank you Blade HQ
They make sure it's not a hassle and get u something different if your purchase didn't work out. I'm a knife nut and sometimes some things are just deal breakers they make sure your happy with your pur chase great people love this place.
Hello Jason!
Thank you for your kind words! We're thrilled to hear that our team made sure you got exactly what you wanted and that the process was hassle-free. We’re here to make sure you’re always happy with your purchase. We love having you as part of our Blade HQ community!
~Lisa
I had trouble logging into the website to check the status of my order. Jen checked on it and gave me the order information. Then she checked and found that I had ordered as a guest and didn't have an account yet. Lol! She was very pleasant and a lot of help.
Hi Rob!
Thank you for sharing your experience! We’re glad to hear that Jen was able to help you with your order and provide the information you needed. It’s great to know she made the process smooth and pleasant. We look forward to assisting you again in the future!
~Lisa
Customer serive is top notch. My emails were answered right away and got help with my questions. Keep up the good work!
Hey Chad!
Thank you for the kind words! We're thrilled to hear that our customer service team could assist you quickly and effectively. We'll definitely keep up the good work, and we're here whenever you need us. Thanks for choosing Blade HQ!
~Lisa
Brook was efficient and helpful. My return order labels were e-mailed to me promptly.
I enjoyed working with her.
Hello Ray!
Thank you for your kind words! We're delighted to hear that Brooke provided you with efficient and helpful service. We aim to make your experience with us as smooth as possible, and it's great to know Brooke was able to assist you promptly. We look forward to serving you again!
~Lisa
BHQ website wasn't functioning correctly so I contacted BHQ and their help team who helped straight away. I was very pleased.
Hi Andy!
Thank you for your feedback! We're glad our team could assist you quickly and get everything sorted out. If you have any more issues or questions, don't hesitate to reach out. We're here to help!
~Lisa
Excellent service. Friendly. Although I did not find the knife i wanted, i will buy again from you!
Hi David!
Thank you for the kind words! We’re sorry you couldn’t find the knife you were looking for, but we’re happy to hear about your positive experience. We look forward to helping you find the perfect knife next time!
~Lisa
Pleasant to talk to. Although its not the knife I was looking for, I will buy again from you!
They have great products, great prices, fast shipping, and excellent customer service.
Hello Gustavo!
Thank you for the fantastic review! We're thrilled to hear you’re pleased with our products, prices, and customer service. We look forward to serving you again soon!
~Lisa
Very friendly and responsive to my question, and wad quick to respond.
Hey Brent!
Thank you for your kind words! We're glad to hear that our team was friendly and quick to respond to your question. We appreciate your feedback!
~Lisa
Your customer care team is awesome. I've had two recent contacts (different issues). In each contact, the rep was competent and friendly. This is especially significant as my contacts were to return orders.
Hi Michael!
Thank you for sharing your experience! We're delighted to hear that our customer care team was able to assist you in a friendly and competent manner, even during the return processes. Your feedback means a lot to us, and we're grateful for your continued support!
~Lisa
I was very pleased with the assistance and the speed of service. Being a long time customer it is very much appreciated. Thank you.
Hey Michael!
Thank you for your kind words and for being a loyal customer! We're thrilled to hear that you were pleased with the assistance and speed of service. We appreciate your continued support and look forward to serving you again in the future!
~Lisa
I'm knife maker from Pakistan.i have good quality of knives.i want to sell my knives. I will be very grateful if you give me order of knives. I will make knives of your choice. I have 5 years experience in knife making field.
Hello Aisha!
Thank you for reaching out and for your interest in working with us! We appreciate your passion for knife making. Currently, we aren't accepting new suppliers, but we will keep your information on hand for future opportunities. Best of luck with your business!
~Lisa
Well she got me the information of just what I needed. I have not got the pin yet but excited to get it! Jim
Thank you for your review, Jim! We're glad to hear that you received the information you needed. We hope the pin arrives soon and that you're just as excited when you receive it! Let us know if you need any further assistance.
~Lisa
It was easy and she was very helpful. And I am very happy with the costumer service. I will continue building my knive collection so thanks again.
Hi Jose!
Thank you for your feedback! We're thrilled to hear that our customer service was helpful and made your experience easy. We're excited to be a part of your knife collection journey. Looking forward to assisting you again soon!
~Lisa
Ordered the wrong knife and requested a refund. Wendy answered the phone after a short delay. After she finished the first sentence I knew I was dealing with a person who cared about my request. Very pleasant person and I hope to meet her someday when visiting BladeHQ
Hello Raymond!
Thank you for sharing your experience! We're delighted to hear that Wendy provided such caring and attentive service. We'll be sure to pass along your kind words to her. We look forward to serving you again, and who knows—maybe one day you'll get to meet her in person!
~Lisa
The entirety of the team is incredibly friendly and helpful. I've never had a poor experience with any of my interactions with the team. Customer for life.
Hey Mike!
Thank you so much for your kind words! We're thrilled to hear that you've consistently had great experiences with our team. Your support means the world to us, and we’re honored to have you as a customer for life. If there's anything we can do to further assist you, don't hesitate to reach out!
~Lisa
I ordered a couple of high dollar knifes. They were great quality prices from a leading manufacturer. However they didn't feel right in my hand. I immediately contacted Blade HQ' s customer service department and spoke to Cloey to initiate the returns. She was fabulous, immediately started the return process. BHD has a great returns policy. Thank you!
Hey Joey!
Thank you for sharing your experience with us! We're glad to hear that you were satisfied with the quality of the knives, even though they didn’t quite fit your needs. It's great to know that Cloey was able to assist you promptly with the return process, and we’re happy our return policy worked smoothly for you. We appreciate your business and look forward to helping you find the perfect fit next time!
~Lisa
All of my out the front automatic knives have never had a misfire ejection or retracting
I order a knife weekly and it would take me a lifetime to own every knife. The inventory is the biggest ever.
Shipping is constant and always on time
Customer service actually answers the phone on three rings
In whatever notes you put in, they actually read
Hi Aston!
Thank you for your incredible feedback! We're thrilled to hear that your OTF knives have performed flawlessly and that you're impressed with our inventory and consistent shipping. It's also great to know that our customer service team has been responsive and attentive to your requests. We truly appreciate your loyalty and look forward to continuing to serve you with more knives for your collection!
~Lisa
Hanna is one of the main reasons I buy all my knifes from grindworx
I collect knifes and have bought about 7 already and will eventually be buying probably 30 knifes
Hanna explains everything to me and there was a mix up on my rush shipping
She was able to tell me exactly what went wrong
Aston tonniges
There was a mix-up on my order, however i was able to contact BladeHq that day. Support reached out to me right away, I had to send an item back they provided me with a printable shipping label. All in all very easy company to deal with and that is why they will continue to get my business!
Hello Austin!
Thank you for your kind words and understanding! We're sorry for the mix-up with your order but are glad we could quickly resolve it and make the return process smooth for you. Providing great service is our priority, and we’re happy to hear that we've earned your continued business. We look forward to serving you again in the future!
~Lisa
How do you not have the slightest clue when to expect freight? I work for a company that is constantly ordering product in, and we know exactly when to expect trucks to LEAVE OUR SUPPLIERS WAREHOUSE, not to mention tracking our orders through ecommerce is extremely easy. $#*!ing rediculous that your customer service cant be bothered to help the customers keeping you in business.
Hi Jeff,
We sincerely apologize for the frustration you experienced regarding the lack of an ETA for preorder items. Unlike some industries, our preorder process relies heavily on information from manufacturers, and unfortunately, we are not always provided with specific shipping details or timelines. We understand that this can be frustrating, especially when you're accustomed to more precise logistics in your own work.
Please know that we are committed to improving our communication wherever possible. Your feedback is valuable to us, and we will continue to push for better transparency from our suppliers. Thank you for sharing your concerns, and we hope to serve you better in the future.
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Neil!
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our customer service and speedy delivery. We look forward to serving you again!
~Lisa