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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
I ordered two of the same knives by mistake.
Customer service was great, and return was easy
I worked with Brooke and she was great. Everything was easy.
Tony
Hey Tony!
Thank you for your review! We're happy to hear that Brooke made your return process smooth and easy. We appreciate your feedback and look forward to assisting you again in the future!
~Lisa
I want to again thank Customer Service for wholeheartedly being there in my time of need. A+++ for all of their actions and words.
Hi Gerrit!
Thank you so much for your kind words! We're thrilled to hear that both our product quality and customer service have made such a positive impression on you. It's always our goal to provide top-notch support with a personal touch. We truly appreciate your continued trust and look forward to serving you again!
~Lisa
Anytime I've placed an order for our group it's been processed and shipped double quick. What you receive is exactly what you ordered. No game playing here
Hey Randy!
Thank you for the fantastic feedback! We're thrilled to hear that your orders have been processed and shipped quickly and that everything has met your expectations. We strive to keep things straightforward and efficient. We look forward to your continued support!
~Lisa
Tried to get my email changed to get product notifications, as I will not be having my old email account, was unable to do so after contacting customer support.
I had placed an order for an item but bought the wrong color by mistake. Blade HQ shipping was so fast that it was on its way before I could cancel. Blade HQ customer service was great and I was able to get a return shipping label and refund in quick order. I've had great experiences with knives I've kept as well.
Hello Jonathan!
Thank you for sharing your experience! We're happy to hear that despite the mix-up, our customer service team was able to assist you quickly and efficiently. We aim to provide fast service and make the return process as smooth as possible. We're also glad you've enjoyed the knives you've kept! Looking forward to serving you again in the future.
~Lisa
They never responded at all and then sent me a request to review my experience
After recently placing an order with blade hq there was a slight shipping issue. I emailed customer service and received an email back the following day saying that my issue had been resolved. Great service and will definitely be doing business with them in the future!
Hey there!
Thank you for your feedback! We're glad to hear that our customer service team resolved your shipping issue quickly. We appreciate your business and look forward to serving you again in the future!
~Lisa
Team did an amazing job answering questions I had about an order and what to do. Responded quickly and answered nearly immediately, definitely ordering something else again soon!
Hey Dean!
We're thrilled to hear that our team was able to assist you so efficiently! Thank you for your kind words and for choosing Blade HQ. We look forward to your next order!
~Lisa
They forgot to send the QSP penguin bonus knife after I purchased the kershaw livewire otf but with a quick email problem solved!
Hello Christopher!
Thanks for your review! We're sorry about the oversight, but we're glad our team could quickly resolve the issue. Enjoy your new knives!
~Lisa
Brooke was very peasant and knowledgeable. She handled my return without any issues. Thus confirming BHQ's hassle free returns policy.
Hi Joe!
Thank you for your feedback! We're thrilled to hear that Brooke provided a pleasant and knowledgeable experience, handling your return seamlessly. Our hassle-free returns policy is something we take pride in, and we're glad it worked well for you. We look forward to assisting you again in the future!
~Lisa
No issues. Efficient. Easy. Good communication. Refund was deposited quickly. We made a mistake on what we ordered. Was taken back with no questions.
Hello Ken!
Thank you for the positive feedback! We're glad to hear our customer service made the process smooth and efficient for you. Mistakes happen, and we're always here to help make things right. We look forward to serving you again!
~Lisa
Always helpful and compassionate to whatever struggle I might have. Plus I love their products. Great packaging and fast shipping.
Hey Tyler!
Thank you for your kind words! We're glad to hear that our team has been helpful and compassionate during your interactions. It’s great to know you love our products, packaging, and shipping speed. We look forward to serving you again!
~Lisa
Purchase a few knives from Blade HQ. Service and response time is excellent. Great customer service.
Hello Frank!
Thank you for your positive feedback! We're glad to hear that you've had excellent experiences with our service and response times. We appreciate your business and look forward to serving you again in the future!
~Lisa
Each time I have a question or concern they've helped me out! The team at Blade HQ are ver knowledgeable about all of their products!
Hey Kyle!
Thank you for the kind words! We're thrilled to hear that our team has been able to assist you with your questions and concerns. We pride ourselves on our product knowledge and customer service, and it’s great to know we’ve met your expectations. We look forward to helping you again in the future!
~Lisa
Jen is awesome. Everything was as expected and I'm very pleased. However fedex is garbage.
Hello Scott!
Thank you for your feedback! We're glad to hear that Jen provided excellent service and that you’re pleased with your experience. We apologize for any inconvenience caused by FedEx. We’ll keep working to make sure your overall experience is as smooth as possible.
~Lisa
I've was already a long term customer and I recently purchased a knife that I just could not feel safe opening and closing. I emailed the returns department and got a rapid response. Blade HQ made the return process so quick and easy, it was returned and I received credit in no time, no questions asked. Now I'm definitely a customer for life, thank you BladeHQ!
Hi Jim!
Thank you for your feedback! We're thrilled to hear that your return process was quick and easy. Your safety and satisfaction are our top priorities. We appreciate your continued support and look forward to serving you for many more years to come. Thank you for being a valued customer!
~Lisa
Needed to cancel an order and Custer service was prompt in helping to cancel the order immediately
Hey Josh!
Thank you for your review! We're glad to hear you had a positive experience with our customer service team. Your satisfaction is our priority, and we're always here to help with any needs you may have.
~Lisa
Haven't gotten the 2 knives yet but the people at blade hq are amazing and put you at ease when ordering on line.
Hey Rod!
Thank you for your kind words! We're thrilled to hear that our team made you feel at ease during your online ordering experience. We hope you enjoy your new knives when they arrive. Thank you for choosing Blade HQ!
~Lisa
I accidentally entered the incorrect shipping address and they helped me correct the problem within minutes
Hey Mark!
Thank you for your review! We're delighted to hear that our team was able to assist you quickly in correcting the shipping address. We strive to provide efficient and helpful service, and we're glad we could resolve the issue for you. Thank you for choosing us!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Kenneth!
Thank you for sharing your experience! We're happy to hear that the return process was smooth and that our customer service team could assist you. We appreciate your support and look forward to your next order!
~Lisa