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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
I contacted Blade HQ after purchasing a knife. I thought I had signed up for the Bladeclub but but it didn't process at the time of purchase. After receiving knife I went back and looked and the points were not applied. I sent an email to Blade HQ customer service expressing concerns and it the points were applied and taken care of quickly!
I recently ordered the Demko ad20.5 and immediately upon sending the order realized my account was not linked to the order. I sent an email right away as it was after business hours when I ordered, then called the next morning.
I was told there was no way to add it to my account, so I instead had to return the product and order it again using my account login. What a waste of time and their money/shipping resources.
I absolutely love the AD20.5 though. One of my favorites in my collection!
Hey Luke!
Thank you for your feedback and for choosing the Demko AD20.5. We apologize for the inconvenience caused by the account linkage issue and the subsequent return and reorder process. Unfortunately, we cannot add an order to an account when it is placed outside of the account.
We're thrilled to hear that you love the AD20.5 and that it's become one of your favorites. Your satisfaction is our top priority, and we're committed to enhancing our services to better serve valued customers like you. Thank you for your understanding and support!
~Lisa
I have dealt with blade HQ for many years. They have the best selection of knives that anybody has. Recently, I had to return two knives which I don't usually do. Alyssa and Tiffany were both a huge help in this matter. I highly recommend them for their choice of products and their customer service. Harry H.
Hello Harry!
Thank you for your wonderful feedback! We're thrilled to hear that Tiffany and Alyssa could assist you promptly with your returns. Your loyalty over the years means a lot to us, and we're proud to have you as a long-time customer. We look forward to continuing to serve you with the best selection and service.
~Lisa
I purchased a Boker knife (CA Legal); however this item suffered malfunction & resulted into permanent defective product. Ms. Alyssa processed my return item with credit within 3 days. She had done everything beyond her call of duty.
Hey James!
Thank you for sharing your experience! We're sorry to hear about the malfunction with your Boker knife but are glad Alyssa could assist you efficiently. Your satisfaction is our priority, and we'll be sure to pass along your kind words to Alyssa. We look forward to serving you again.
~Lisa
Blade HQ is an absolute pleasure to deal with and their shipping is quick. I will definitely continue to do business with them.
Hey David!
Thank you for your kind words! We're delighted to hear that you've had a positive experience with us and appreciate your continued support. We look forward to serving you again soon!
~Lisa
Down home service just phone call away. Great job, staff cares.
Hi Stephen!
Thank you for your kind words! We're glad to hear that you had a great experience with our team. If you need anything else, feel free to reach out. We're here to help!
~Lisa
I received a brand new knife that had a problem. I called BladeHQ and Wendy very nicely figured out to possible solutions.
Hey Jay!
Thank you for sharing your experience! We're glad to hear Wendy was able to assist you with your knife issue. We appreciate your patience and look forward to serving you again.
~Lisa
Magnificent experience with all blade hq customer service staff
Hello Aaron!
Thank you for your feedback! We're thrilled to hear you had a magnificent experience with our customer service team. We look forward to serving you again!
~Lisa
Jen was a massive help with a couple shipping issues I had. Thank you so much Jen for your help
Hey Kyle!
Thank you for your feedback! We're glad to hear that Jen was able to assist you with your shipping issues. Your satisfaction is our priority. If you need anything else, feel free to reach out. Thank you for choosing us!
~Lisa
I did not work with Sharon. I was talked at via email by Sharon. In fact when I checked my credit card, the charge for the pre-order was still on there. So I contacted the credit card company and they are disputing it because blade HQ in fact, did charge me for the pre-order. Then Sharon told me that they had a problem charging the card? In my order was canceled. However, I was never reimbursed the money I was charged. Why did you cannot work it out with the credit card company they have been contacted 48 hours ago. This is the second time I've had an issue with a pre-order from blade HQ. I will be making a purchase in the future to cash out my reward points, but my experiences have not been positive.
Hi Donald,
We apologize for the issues you encountered with your recent preorder and the confusion surrounding the charges on your credit card. It’s clear that our communication with you was not up to the standard we strive for, and we deeply regret the frustration this has caused.
While preorders can sometimes be complex, especially with payment processing, we are sorry that this situation was not handled smoothly. We understand the importance of clear and accurate information, and your feedback will help us improve. We are actively working to resolve the issue with your credit card and ensure you receive any funds due.
Thank you for your continued business, and we hope to provide a much better experience in the future.
~Lisa
I have made multiple purchases from this company and have never been disappointed! When it comes to customer service and doing returns they are also top notch!
Hey Chris!
Thank you for your continued support! We're thrilled to hear that you've had consistently positive experiences with both our products and customer service. If you ever need anything else, don't hesitate to reach out. Happy shopping!
~Lisa
Good.
Call/email for quote price was NOT worth the time or effort.
Hi Jason!
Thank you for your feedback. We're sorry to hear that your experience with our quote process was not satisfactory. We appreciate the 5-star review!
~Lisa
I have dealt with Kimberly several times and she has always quickly responded and been polite with any question I have had.
Hello Michael!
Thank you for your feedback! We're delighted to hear that Kimberly has consistently provided you with quick and polite responses. We'll make sure to pass along your kind words to her. If you need any further assistance, please don't hesitate to reach out.
~Lisa
Asking about an out of stock item, a Spyderco Native 5 Black and black fully serrated. Will accept the new steels available. Thank you very much guys!
We appreciate you. *******@suddenlink.net
Hi William!
Thank you for reaching out to us! We're glad to hear you're interested in the Spyderco Native 5 Black with a fully serrated blade. We appreciate your support!
~Lisa
I asked you to help me repair my knife and all you send me is something to do a review of your company. How is this going to fix my problem.?
I know my answers will happen with every question, thanks Jen!
Hello Shawn!
Thank you for your kind words! We're glad to hear that Jen was able to assist you promptly and effectively. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We're here to help!
~Lisa
I had emailed a question to customer support regarding a specific knife that I was looking at. I happened to talk to a friend of mine who had actually saw the same knife on another competitor's website that was advertised for a lower price. I sent my concern and within a couple of days I had a response from Hannah. I explained the situation and the link to what I was referring to and within a day, I had a reply and what she could do to help in this case. I was really appreciative of not only the speed to my question, but also what she could do to help me in this matter. So overall, like in my response to Bladehq's customer service review, hands down, I am pleased, I have been a customer off and on for quite some time purchasing my cutlery from Blade hq and will continue unless given a reason not to. Keep up the good work everyone, I am sure you are all aware of what keeps customers content.
Hi Ben!
Thank you so much for your feedback and for taking the time to share your experience with us. We're thrilled to hear that Hannah was able to promptly address your concern and offer a solution that met your expectations. Providing excellent customer service is a top priority for us, and we're glad that we could assist you with your inquiry efficiently.
We truly appreciate your loyalty as a customer, and we look forward to continuing to serve you for all your cutlery needs. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Thank you once again for choosing Blade HQ!
~Lisa
I recently ordered from blade HQ. Before my order shipped I had to cancel a portion of it. I emailed customer service and within a very short amount of time they canceled that portion of my order and refunded my payment for the item that was canceled. No hassles whatsoever. Very polite. I have always had good experiences ordering from blade HQ
Hey Jeffrey!
That's great to hear! We're thrilled that our customer service team could assist you promptly and efficiently. At Blade HQ, we strive to ensure a hassle-free shopping experience for all our customers. If you have any more questions or need further assistance in the future, feel free to reach out to us again. Thank you for your continued support!
~Lisa
I ordered a knife from this store for $746.99.
They sent an invoice without their company details with a legal address. When I asked them to provide a full invoice, they wrote to me that they suspected me of fraud and asked for additional information about me, and then canceled the order, although I provided all the details.
This is an unfounded accusation of fraud and denial of consumer service. I will file a complaint against them with a consumer protection organization
Hello Maksim,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused you.
We are deeply sorry to hear about your experience with your recent order. It is never our intention to cause any discomfort or suspicion towards our valued customers.
Regarding the cancellation of your order and the accusation of fraud, we take such allegations very seriously. Our internal processes are designed to protect both our customers and our business from potential risks, and your order was not approved by our third-party fraud team and could not be processed. Your refund was issued immediately once the order was canceled, and I have sent your invoice and refund information by email.
~Lisa
As a customer living in Norway -jupp on the other side of the planet, and for the second time willing to spend more than USD 200 to get an item shipped (last time the Houge Deka Magnacut and this time the Kershaw Bel Air Magnacut) this answer to my my question as to WHY it is not possible to ship the Kershaw is not very satisying:
"Hello,
Unfortunately, if the system does not allow you to place the order, then we are unable to ship that item to your location. I apologize."
This (above) I already knew from trying to place the order... I hoped for some explanation to this problem since that short answer rules out all my potentiel future orders from Blade HQ.
Christian/ Norway
Hi Christian,
We appreciate your feedback and understand your frustration. We apologize for the inconvenience and the lack of a detailed explanation regarding the shipping issue. Unfortunately, certain items have shipping restrictions that are beyond our control. We are constantly working to improve our customer service and your input is invaluable. We have a list of some restricted items that may be helpful here: https://www.bladehq.com/cat--Shipping-Information--146. Unfortunately, Kershaw is a restricted brand.
Thank you for your understanding.
~Lisa
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Hello Hank!
Thank you for sharing your experience! We're glad to hear that our customer service team was able to promptly address your concerns and apply your Bladeclub points. We appreciate your patience and understanding. Enjoy your new knife, and thank you for being a valued Blade HQ customer!
~Lisa