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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Brooke was great and really seemed concerned with my questions
Very disappointed! Orders on the 16th and I received an email that label was created and that's it, never received follow up. It is now the 21st and still no updates. I called bladehq and I'll I got was wait seven days until we can do anything about it. Very poor follow up.
Hi Edgar!
Your package is scheduled for delivery by the end of today. However, please note that there can sometimes be delays with the courier. We allow a seven-day wait period for such cases.
Please let us know if you do not receive your package.
~Lisa
I inquired I they were interested in some old knives I had. They quickly responded and gave me another place to try that might.
Hi Valerie!
Thank you for reaching out to us! We're glad we could assist you with finding a place for your old knives. If you have any more questions or need further assistance in the future, please don't hesitate to contact us again. We're always here to help!
~Lisa
I've emailed or contacted bladehq for numerous reasons. They're always answered quickly, very helpful. Theres a reason I buy from this site. Thank you
Hello Andrew!
Thank you so much for your kind words and continued support! We're thrilled to hear that you've had such positive experiences with our customer service team. Your satisfaction is our top priority, and we're always here to help with any questions or concerns you may have. We look forward to serving you again in the future!
~Lisa
Poor experience. Waiting over a week for order than expected. Still no movement on order.
Hi Paul!
We apologize for the delay and any inconvenience caused. Please accept our sincere apologies for the extended wait and lack of movement on your order. We understand how frustrating this situation must be. Rest assured, we are actively looking into this issue and will do our best to resolve it promptly.
If you have any questions or concerns regarding your order status, please feel free to reach out to our customer service team directly at 888.252.3347. We appreciate your patience and understanding.
~Lisa
Excellent customer service on two occasions. Once for a return and the other to help with a purchase. Reps were very patient and helpful with both their explanations and actions.
Hello Douglas!
Thank you so much for your kind words! We're delighted to hear that our team provided excellent service during your return and purchase processes. Your feedback about our reps' patience and helpfulness means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We're here for you!
~Lisa
I think her name was Britney but she was quick to respond and helpful in her response.
Hey Joel!
Thank you for your review! We're glad to hear that our response was prompt and helpful for you. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!
~Lisa
Easy to use the website and find somethings I liked.
Hi Ross!
Thank you for your feedback! We're glad to hear that you found our website easy to use and were able to find some items you liked. If you have any questions or need assistance, feel free to reach out. Enjoy your new purchase!
~Lisa
Not allowed to make purchase, was NOT told why. Like its some sort of secret.
I carry NO DEBT, pay off credits monthly, 813 credit rating.
You folks would not sell to me.
I promise to tell as many people as I can about my experience with your company.
Is this company in California?
Hello Randy,
We're sorry to hear about your experience. Our third-party fraud protection team placed a hold on your recent order, and unfortunately, we do not have access to the specific reason for this action. We understand how frustrating this can be, especially given your excellent credit rating.
Please know that this decision is not a reflection of your creditworthiness but rather a precautionary measure taken by our fraud protection system. We are constantly working to improve our processes and appreciate your feedback.
If you would like to try placing your order again, please inform us, and we will notify our fraud protection team to assist in facilitating its approval. However, please note that this does not guarantee approval for the new order.
We apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to contact us.
~Lisa
The Bladehq team went above and beyond with their customer service. Alyssa was very professional, friendly, and efficient. Overall great experience. I would not hesitate to place another order with them.
Hey Nathan!
Thank you for your feedback! We're delighted to hear that Alyssa and the BladeHQ team provided exceptional customer service. Your kind words mean a lot to us, and we look forward to serving you again in the future.
~Lisa
I was connected very quickly and spoke with Jen, who gave me prompt service with a personal touch. BladeHQ is always my first choice for their customer service.
Hello Liam!
Thank you for sharing your experience! We're thrilled to hear that Jen provided you with prompt service and a personal touch. Your kind words reinforce why BladeHQ is your first choice for customer service. We appreciate your loyalty and look forward to serving you again.
~Lisa
I emailed the company and they responded very promptly and answered all my questions
Hi Jeremy!
Thank you for your kind words! We're glad to hear that our team was able to assist you promptly and answer all your questions. We appreciate your support and look forward to serving you again.
~Lisa
Blade HQ was very quick in their response. Although, they were unable to assist me.
Hey Jeff!
Thank you for your feedback. We appreciate your understanding even though we couldn't assist you with a replacement. If you have any other questions or need further assistance, please don't hesitate to reach out.
~Lisa
Reached out via email and was helped quickly and politely. Including when I made a request that couldn't be accommodated. Thanks for your help!
Hi Greg!
Thank you for your feedback! We're glad to hear that you had a quick, polite, and helpful experience with our team. Even when we couldn't accommodate your request, we appreciate your understanding. We're always here to help, so feel free to reach out anytime!
~Lisa
I was having trouble getting their desire to accept my new credit card. I called customer service and they fixed the problem in a couple minutes. My order is on its way.
Hey Mark!
Thank you for sharing your experience! We're glad to hear that our customer service team was able to resolve your issue quickly and get your order on its way. We appreciate your business and look forward to serving you again!
~Lisa
It was great being able to actually talk to somebody who was extremely professional and courteous. And the knife arrived way quicker than I expected. I will be ordering more knives from this company. Thank you.
Hello Christopher!
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service and that your knife arrived promptly. We look forward to serving you again in the future!
~Lisa
Help was useful and ended with my successful order
Hey Max!
Thank you for your review! We're glad to hear that our assistance was helpful and resulted in your successful order. If you have any more questions or need further assistance in the future, feel free to reach out. We appreciate your business and look forward to serving you again!
~Lisa
I did not receive the item that I ordered,I contacted Blade HQ and was promptly offered assistance with my issue.
Hello Keir!
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with your order. We're glad to hear that our team promptly offered assistance to resolve the issue. Your satisfaction is important to us, and we appreciate your understanding. We're here to help and ensure you have a positive experience with us.
~Lisa
Ordered a knife on thursday (boker kalashnikov harpoon), paid for overnight shipping, still have yet to receive it, still pissed off about that but not necessarily yalls fault. I was still refunded the shipping fee. Fck fedex by the way, i hate those mother$#*!ers. USPS gang baby
Hey Jordan!
Thank you for your feedback, and we apologize for the delay in receiving your Boker Kalashnikov Harpoon despite paying for overnight shipping. We understand your frustration, and we appreciate your understanding that shipping delays can sometimes occur beyond our control. We're glad we could refund your shipping fee to help make up for the inconvenience. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out. We value your business and hope to serve you better in the future.
~Lisa
Clear communication, friendly service, fast response. Perfect service
Hello Lev!
Thank you for your review! We're delighted to hear that you had a perfect experience with our clear communication, friendly service, and fast response. Your satisfaction is our priority, and we're grateful for your feedback. We look forward to serving you again!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Scott!
Thank you for your feedback! We're thrilled to hear that Brooke provided excellent service and addressed your questions with genuine concern. If you need any further assistance, don't hesitate to reach out.
~Lisa