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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Wendy did a great job handling my problem. I had purchased a knife through guest checkout and hadn't set up a method for tracking. She was able to track down my order and send me the details which was all I needed. She was friendly and funny on top of it! Great experience
I have ordered a number of knives and have had no problems with correct and prompt delivery. Two knives had manufacturer-related issues, both of which they took back with no problems, paying return shipment, and issuing a prompt full refund. The customer service staff is courteous and helpful. My experience is this is a reliable well run business and I continue to go to them routinely.
Hi William!
Thank you for your thoughtful review! We greatly appreciate your feedback and are pleased to hear that you've had positive experiences with our prompt deliveries and excellent customer service. Ensuring our customers are satisfied is our top priority, and we're glad that we could resolve the manufacturer-related issues quickly and to your satisfaction. We look forward to continuing to serve you as a reliable and well-run business. Thank you for your continued trust and loyalty!
~Lisa
I recently had the pleasure of dealing with blade HQ for an online return, and I must say, their customer service exceeded all my expectations. From start to finish, the process was smooth, efficient, and incredibly user-friendly.
The staff were not only nice but also extremely helpful. They guided me through every step of the return process with patience and clarity, making what could have been a stressful experience into a breeze. Their responsiveness and willingness to assist were truly commendable. (Shoutout Wendy!)
Furthermore, blade HQ has proven to be highly reputable and trustworthy. Their commitment to customer satisfaction is evident in their professional handling of my return, in the future I will not buy from anyone but blade HQ. It's rare to find such a reliable company these days, and I wholeheartedly recommend blade HQ to anyone in need of high-quality knives and excellent service. Five stars well deserved!
Hello Trevor!
Thank you so much for your glowing review! We're thrilled to hear that your experience with Blade HQ exceeded your expectations. Providing smooth, efficient, and user-friendly service is always our goal, and we're delighted that Wendy and our team could guide you through your return with patience and clarity. Your satisfaction is incredibly important to us, and we're honored by your trust and recommendation. We look forward to serving you again in the future!
~Lisa
My pre-order shipment came in and Kimberly was more than helpful on giving me a ship date and link to tracking
Hey Mark!
Thank you for your review! We're glad to hear that Kimberly was able to assist you with your pre-order shipment, providing you with a ship date and tracking link. If you have any more questions or need further assistance, feel free to reach out. We appreciate your business and hope you enjoy your order!
~Lisa
Hannah provides excellent customer service and is knowledgeable in the working of BladeHQ. Thank you Hannah.
Hi Donald!
Thank you for your feedback! We're thrilled to hear that Hannah provided excellent customer service and demonstrated her knowledge of BladeHQ. We'll be sure to pass along your kind words to her. If you have any more questions or need assistance in the future, feel free to reach out. Thank you for choosing BladeHQ!
~Lisa
They are very knowledgeable and helpful. I will continue to do business with them for a long time
The Kershaw Livewire Magnacut was absolutely loved by the person for whom I bought it. It was a beauty. Now I might have to buy me one. Thanks for great products and prices.
Hello Richard!
Thank you for your wonderful review! We're delighted to hear that the Kershaw Livewire Magnacut was such a hit. It's always great to know our products are appreciated. We look forward to serving you again and hope you enjoy your next purchase just as much!
~Lisa
Aside from surprise at Boker,bad out of the box...
The Entire return process was probably the Easiest ever.
Hi David!
Thank you for your feedback! We're sorry to hear about the issue with the Boker knife. However, we're glad to know that the return process was smooth and easy for you. We appreciate your understanding and look forward to serving you again.
~Lisa
BladeHQ is my go to knife company Their insightful videos and reviews is what I decide my knife purchases on. Customer service is always friendly n knowledgeable and I find my answer every time a pleasurable experience for my knife hobby I look forward to my next knife purchase at least once a month for last two years Great Company keep up the Great Work
Hey Mike!
Thank you for your amazing review! We're thrilled to hear that our videos and reviews help you with your knife purchases and that our customer service team has been consistently friendly and knowledgeable. It's fantastic to know that we've been a part of your knife hobby for the past two years. We look forward to continuing to serve you and appreciate your kind words. Great customers like you keep us motivated to do our best. Thank you for your support, and happy knife shopping!
~Lisa
Yeah- so there was a July 4th special that included a low-cost give-away if you spent more than $150.
When I ordered it, it says it was included. When I got the shipping notice, it said it was sent. When I got the box, it wasn't there. And there was no mention of it. I sent an email customer service asking if they forgot to ship it. They said they ran out and would send me a $10 gift card to compensate. I asked for an equivalent (which they have on their website- same model- different color) but they said no. Just to be clear- $10 discount is nothing. It might cover the shipping on a small order. The more I've thought of it, the more I feel like this is an "Indian-giver" & "slimy-salesperson" situation. So, I would recommend other knife distributors.
Hi Jim!
We apologize that the promotional item is no longer available. Unfortunately, these items are only offered while supplies last. While we do our best to provide incentives for orders placed after the promotional item runs out, we are unable to offer different items as substitutes. We hope this clarifies our policy on promotional items. Thank you for your understanding.
~Lisa
Wendy was very helpful. We were placing another order to replace the item that I was returning. Unfortunately, it actually sold out while we were on the phone. Wendy said that she would place a note on my profile to notify me if it comes back in stock.
Hello John!
Thank you for your feedback! We're glad to hear that Wendy was able to assist you. We apologize for the inconvenience of the item selling out during your call, but it's great to know Wendy is keeping an eye out for you.
~Lisa
My new knife looks like a miniature hot dog. 10/10.
Hey Joe!
That's hilarious! It sounds like your new knife is both unique and effective. Thanks for the great review!
~Lisa
I love the merchandise that blade HQ has to offer. It was very easy to find exactly what I wanted and make my order. I had a issue with my bank, and customer service was able to help me out and get my order straightened out with just a phone call. 5 stars!
Hey Gunnar!
Thank you for your glowing review! We're thrilled to hear that you love our merchandise and that our customer service team was able to assist you promptly with your order. Your satisfaction is our priority, and we're here to ensure your shopping experience remains smooth and enjoyable. If you have any more questions or need further assistance, feel free to reach out. Happy shopping!
~Lisa
I was pleased to speak to a live person (Alyssa) within a few moments of my call. Alyssa was pleasant and helpful.
Hey RA!
Thank you for sharing your positive experience with Alyssa! We're delighted to hear that she provided you with prompt and helpful service. At Blade HQ, we strive to ensure that every customer interaction is friendly and efficient. Please let us know if there's anything else we can assist you with—we're here to help!
~Lisa
Placed an online order. Realized there was a local store close by and replied to my order confirmation asking if the shipping order could be changed/canceled and if I could pick up the item locally instead (to save on time and shipping costs). Was told that there wasn't a way to place an order for pickup or change an order from shipping to pick up. So I had to call customer service and explain what was happening. They checked inventory and found that the item was in the local store and suggested the shipping order be canceled. Then I could just go to the store and purchase what I needed. Would have been nice to have been informed of that with the initial email response.
Other than that the agent on the phone was awesome, in store staff was great, and the product seems to be solid!
Thank you for sharing your feedback with us. We apologize for any confusion or inconvenience caused regarding your recent order. We appreciate your understanding and patience as we worked to resolve the situation swiftly.
We're glad to hear that Zach our phone agent and in-store staff provided excellent service, and we hope you're enjoying your solid product. Your comments about the initial email response have been duly noted, and we will strive to improve our communication in similar situations in the future.
If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Excellent selection of products and responsive support staff!
Thank you so much for your kind words! We're so happy to hear that you're happy with our product selection and the responsiveness of our support team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing us! ~Tiffany
Every dealing I have ever had with Blade HQ has been positive and exceptionally satisfying. Even when I have to wait for an order to be restocked their communication is top notch!
Thank you very much for your awesome feedback! We're thrilled to hear that every interaction with Blade HQ has been positive and exceptionally satisfying for you. We strive to keep our communication top-notch, even during restocking periods. Thanks for choosing us for your knife wants and needs :) ~Tiffany
The woman on the phone was Professional, Kind, and Helpful I will be back because of a great experience
Hi Aqmar!
Thank you for your feedback! We're delighted to hear that you had a professional, kind, and helpful experience with our team. We look forward to serving you again soon!
~Lisa
Easy to email customer service and receive a quick response. Five star service anytime I had to contact them.
Hey Joseph!
Thank you for your kind words! We're thrilled to hear that you had a five-star experience with our customer service team. We appreciate your support and look forward to assisting you again in the future!
~Lisa
I received a knife with the wrong blade material. I emailed the help email and they confirmed that the knife was incorrectly labeled on the website. They told me in could either get a full refund or keep the knife and get $50 off. I chose the $50 off. They responded in a good amount of time and answered all my questions.
Hi Nicholas!
Thank you for your feedback! We apologize for the mix-up with the blade material. We're glad to hear our team responded promptly and provided you with a satisfactory resolution. Your understanding and patience are greatly appreciated.
~Lisa
Sharon was incredible - no back and forth - got me what i needed asap and couldnt have been kinder. Will be using Blade HQ again!
Hey Drew!
Thank you for your kind words! We're delighted to hear that Sharon provided you with excellent service and quickly got you what you needed. We appreciate your support and look forward to serving you again at Blade HQ!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tim!
Thank you for your fantastic review! We're thrilled to hear that Wendy provided such excellent service in resolving your issue with the guest checkout purchase. It's great to know that she could track down your order and provide the details you needed promptly. We'll make sure to pass along your kind words to Wendy. We appreciate your business and look forward to serving you again!
~Lisa