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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Brooke did exceptionally well. Your follow up prompts did not specify google authentication clearly and probably leaves good employees dealing with frustrated customers.
5 star customer service. Packaging was crushed and BladeHQ remedied the issue in less than 1 day. I will now put them at the top of my list for the go to site for my future purchases. Already placed a new order with them. Fantastic service!
Hey Gary!
Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience with our customer service team and that we could quickly resolve the packaging issue for you. At Blade HQ, we strive to provide top-notch service and ensure our customers receive their orders in perfect condition. We look forward to serving you again, and thank you for making us your go-to site for future purchases. If you need anything else, feel free to reach out!
~Lisa
My order was kicked back from my bank for some reason so I got my confirmation email then waited for days. Finally searched my email to see what was up and found an email saying that my order had not been completed because the payment was kicked back. I didn't see this email because it went to promotions or something so wasn't part of my main email. Just wish I had gotten a call. It was beyond three days so I had to place a new order. Took two days before it was picked up by Fedex. Took two weeks to get my order and it was just frustrating checking FedEx constantly. Knife was fine but I don't think I'll use Blade HQ again although this was an exclusive I couldn't have gotten anywhere else. No ones fault really but it just wasn't a smooth transaction.
Hello Martin!
Thank you for sharing your experience with us. We're sorry to hear about the issues you faced with your order and the inconvenience it caused. We appreciate your feedback and will use it to improve our processes. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. We hope to have the opportunity to serve you better next time.
~Lisa
I had purchased a pen from Blade HQ but found a better option for my needs.The representative helping me with the return was prompt and efficient. Her customer service went above and beyond. I would not hesitate to purchase from them because of their excellent customer service.
Hi Chris!
Thank you for your kind words! We're glad to hear that our representative provided prompt and efficient service, making your return experience a positive one. We look forward to serving you again at Blade HQ.
~Lisa
Bought an item the I needed to return. While prices took about 2 minutes on the phone. Super easy. Thanks Blade HQ.
Hey Tyler!
Thank you for your feedback! We're glad to hear that the return process was quick and easy for you. We appreciate your business and look forward to serving you again at Blade HQ.
~Lisa
Your rep was polite and helpful in helping me understand why my order was canceled. However, there should not have been any issue with my payment details and order. I will have to go back to ordering from Knifecenter.com
Hi Richard!
I am sorry to hear you experienced issues with your order. It looks like the order was not approved with the supplied information and could not be processed. We're glad to hear our representative was polite and helpful, but we're sorry for any inconvenience caused. We appreciate your understanding and hope you'll consider giving us another chance in the future.
~Lisa
I wanted to get both sides of my knife blade etched. I contacted customer service on a Sunday and they got back to me on the same day.
Hi Jeremy!
Thank you for sharing your experience! We're glad to hear that our customer service team responded to your inquiry so promptly, even on a Sunday. We appreciate your support and hope you enjoy your newly etched knife.
~Lisa
Got a reply in well under 24 hours... And addressed my issue. What more do you want? (other than free knives) :P
Hello!
Thank you for your feedback! We're glad we could address your issue quickly. If only we could offer free knives, right? 😊 We appreciate your support and look forward to serving you again!
~Lisa
I wrote BladeHQ on a Sunday when the shipping vendor hadn't delivered my order. Brooke H. Answered me on a Sunday, when they're normally not open or available and gave me a couple of options that I could pursue and then implemented my choice all the while apologizing for the shipper's error as if it were BladeHQs error. Great customer service.
Hi Ronald!
Thank you for your feedback! We're delighted to hear that Brooke H. Was able to assist you promptly even on a Sunday. We always strive to provide excellent customer service, and your kind words are greatly appreciated. We're sorry for the shipping inconvenience and are glad we could help resolve the issue.
~Lisa
Recently had some policy questions, was amazed how quickly I received return correspondence from the customer service representative. My main question concerned the availability of gift cards or gift certificates, though they are not offered, they said they'd give it some thought for the future. I've been very pleased with prior orders from Blade HQ, I believe service and support is paramount and they've continued to meet that expectation.
Hi James!
Thank you for sharing your experience! We're glad to hear that our customer service representative responded to your policy questions so quickly. While we currently don't offer gift cards or gift certificates, we appreciate your suggestion and will certainly consider it for the future. It's wonderful to know that you've been pleased with your prior orders and that our service and support have met your expectations. We look forward to continuing to serve you!
~Lisa
I have had great buying experience with BladeHq. The customer service department got right with every request I had. Thanks again.
Hey Mike!
Thank you for your kind words! We're thrilled to hear that you had a great buying experience with BladeHQ. Our customer service team is dedicated to meeting your needs, and it's wonderful to know they could assist you with every request. We appreciate your support and look forward to serving you again in the future. Thanks again!
~Lisa
I had questions about a knife i wanted to purchase and Wendy went to great lengths to answer my questions. She was very competent and friendly. I could have purchased this particular from quite a few retailers but Wendy's answers to my questions convinced me BladeHQ cares about their consumers. It takes a person to create that kind of personal relationship, something computers can't do.
Hello Richard!
Thank you for sharing your experience! We're delighted to hear that Wendy provided you with such exceptional service. At BladeHQ, we strive to build genuine relationships with our customers, and Wendy's dedication is a perfect example of that commitment. We're thrilled that her expertise and friendly assistance made a difference in your decision. We truly value your support and look forward to serving you again in the future.
~Lisa
Brooke was most helpful in resolving a billing issue
Hey Bruce!
Thank you for your feedback! We're delighted to hear that Brooke was able to assist you effectively with your billing issue. Providing helpful and efficient service is our goal, and we're glad Brooke could resolve the matter for you.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help!
~Lisa
Please and professional!. The person I spoke with was very helpful and was informative and responded to my needs. I could not ask for more!
Hi Alix!
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with us. Providing helpful and informative service is our priority, and we're glad that we could meet your needs.
Thank you for choosing Blade HQ.
~Lisa
Experience was great. Jen answered back super fast. She was clear and helpful. Got my reorder out quickly. Kinda bummed I missed out on the 60$ bonus knife the second time around but that's Fed Ex's fault. After dealing w/ Fed Ex, Blade HQ was a huge relief/pleasure. Will definitely order from Blade HQ again, plus the site is great for selection and info. Thanks
Hello Mike!
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us. Jen and our team strive to provide prompt and helpful service, and we're glad Jen could assist you efficiently with your reorder.
We apologize for the inconvenience regarding the bonus knife and the FedEx issue, but we're pleased that despite this, your experience with Blade HQ was a relief and a pleasure. Your satisfaction is important to us, and we appreciate your understanding.
We look forward to serving you again in the future!
Thank you once again for choosing Blade HQ.
~Lisa
My experience was very bad. Not only did they not process my purchase, but they still have not returned the money that was charged to my credit card. I already had to pay this to my bank and it has generated interest. I'm still waiting for them to make the refund. Not only that, I also lost the opportunity to have my microtech since I do not have time now to make the purchase again in another store due to the delay in shipping, this was really a very bad experience and they have not even compensated me.
Hi Nadir!
I am sorry that you did not have the best experience. It looks like your order was flagged by the fraud dept and could not be completed with the supplied information. The order was canceled and refunded. Refunds can take 4-8 business days to fully process back to your account. The refund was issued successfully 6/25 and a refund receipt was sent to your email.
~Lisa
I couldn't be happier with their selection and availability of knives, but what really stands out is their responsiveness and amenable approach to resolving customer service related issues. I couldn't be happier.
Hey JMM!
Thank you for your kind words! We're thrilled to hear that you're happy with our selection and availability of knives. Our team is dedicated to providing responsive and approachable customer service, and we're glad to know it made a positive impact on your experience. We look forward to serving you again!
~Lisa
Very easy to engage support and resolve my issue, top notch service from Dallas!
Hi Aaron!
Thank you for your feedback! We're glad to hear that Dallas provided top-notch service and resolved your issue easily. We appreciate your support and look forward to assisting you again in the future!
~Lisa
Price was great! Service was great! Ordered on a Sunday had it by Wednesday.
Oh, and I really love the knife!
Hey Joe!
Thank you for your feedback! We're thrilled to hear you enjoyed our service and love your new knife. We appreciate your support and look forward to serving you again in the future!
~Lisa
Purchased a Protech. It was too big for my hands so I wanted to exchange it for another Protech. I was informed there was no exchanges, but I could get in-store credit which I'm going to be doing to get it a new Protech knife. Kimberly was very helpful as usual. Excellent customer service from Blade HQ as always.
Hello Joseph!
We're glad to hear that Kimberly provided excellent customer service and assisted you in finding a solution for your Protech knife. While we're sorry to hear that the knife didn't quite fit your needs, we're pleased that we could offer you in-store credit for a replacement. Thank you for choosing Blade HQ!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jim!
Thank you for your feedback and for bringing this to our attention. We apologize for any confusion caused by our follow-up prompts regarding Google authentication. We strive to provide clear and helpful information to ensure a smooth experience for our customers, and we appreciate your patience as we work to improve our communication.
We'll review and refine our prompts to make sure they are more informative and user-friendly. Please feel free to reach out if you have any further questions or concerns. Your insights are valuable to us, and we're here to assist you.
~Lisa