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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
The Blade HQ Customer Service Department is First Rate! I had a question about if the Boker Scout Thuja came with a leather belt holster. The person that I corresponded with was very professional, checked with the distribution team, and reported back to me that it did. All correspondence was professional and prompt.
Cloey did a fantastic job and was willing to assist and answer all my questions along with giving GREAT advice for future purchases.
Hi Shane!
Thank you so much for your fantastic review! We're thrilled to hear that Cloey provided you with excellent customer service, answered all your questions, and offered great advice for your future purchases. Providing knowledgeable guidance and outstanding support are priorities for us at Blade HQ, and we're delighted that Cloey could exceed your expectations.
We're here to help and look forward to assisting you with your next purchase!
~Lisa
She was helpful, pleasant, understanding, and quick about it. I'm always Very pleased with your CS.
Hey Joshua!
Thank you so much for your wonderful review! We're thrilled to hear that Cloey provided you with awesome customer service. It's great to know that she was helpful, pleasant, understanding, and efficient in assisting you. We take pride in delivering excellent customer service at Blade HQ, and we're delighted that Cloey could make your experience so positive.
We're here to help and look forward to serving you again!
~Lisa
At first I didn't like the super small size of the body of the knife but I think it's a plus now. It takes no space on your pocket and the blade is crazy sharp. I'm very happy with it and I know you will as well.
Hello David!
Thank you for sharing your experience with us! We're delighted to hear that despite your initial reservations about the size of the knife, you've come to appreciate its compact design. It's great to know that the knife's small body size makes it convenient to carry without sacrificing the sharpness and functionality of the blade.
We're thrilled that you're happy with your purchase and confident that others will be too.
~Lisa
I called to ask about a tracking number for a gift I had purchased for my dad. The rep that I spoke with was very helpful and sent me the link right away. No wait time, either!
Hey Sonja!
Thank you for your feedback! We're thrilled to hear that our representative was able to assist you promptly and effectively with your tracking request. Providing excellent customer service is something we strive for at Blade HQ, and we're glad we could make your experience smooth and hassle-free.
We're here to help and hope your dad enjoys his gift!
~Lisa
I love the diversity of products and customer support.
Hi David!
Thank you so much for your wonderful review! We're delighted to hear that you love the diversity of products we offer as well as our customer support. Providing a wide range of products and excellent service are things we take pride in at Blade HQ. We're here to help and look forward to serving you again in the future!
~Lisa
I was disappointed to receive my shipment after waiting for the delivery and one of the items was identical but had the wrong steel in the blade. The customer service person worked with me by offering alternatives. Communication was prompt and positive throughout.
Hey Carl!
Thank you for your feedback! We're sorry to hear about the mix-up with your order but we are glad our customer service team was able to offer solutions and provide prompt, positive communication. We appreciate your understanding and look forward to serving you better in the future.
~Lisa
Package was lost by courier during transit; reached out to CS team for help, and they promptly shipped me a replacement, no hassles, no hoops to jump through. Great experience knowing blade HQ CS team stands behind their customers.
Hello KK!
Thank you for sharing your experience! We're glad to hear our customer service team was able to promptly resolve the issue with your lost package. We always aim to make things right for our customers. Thank you for choosing Blade HQ!
~Lisa
Very quick and polite response. Blade HQ's customer service is top notch!
Hey Carl!
Thank you for your kind words! We're thrilled to hear you had a positive experience with our customer service team. We strive to provide top-notch service and your feedback is greatly appreciated!
~Lisa
Vary kind and patient good job 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Hi Glen!
We're glad to hear you had a positive experience with our team. Your support means a lot to us! 👍👍👍
~Lisa
The selection is incredible, I've never seen a site with amount of knives. All the different brands and helpful information. I will buy again
Hey Rick!
Thank you for your feedback! We're thrilled to hear that you enjoyed our wide selection and found the information helpful. We look forward to serving you again soon!
~Lisa
I bought balisong and was excited to order a few more but after receiving this one I will not be a returning customer. This balisong locks up and does not swing freely. 😒
Hi Cody!
Thank you for your feedback. We're sorry to hear that your balisong did not meet your expectations. Our customer service team is here to help with any issues you encounter. Please reach out to us so we can assist with a return and provide a postage-paid return label for you. We value your business and hope to resolve this to your satisfaction.
~Lisa
I have purchase 5 Boker Klasnikov knives as gifts for my family. I had each one personalized with custom engraving. The Blade HQ team did an excellent job filling my orders. I will buy from them again. Thanks…
Hello Lennis!
Thank you for your review! We're delighted to hear that you chose us for such special gifts and that you were pleased with the custom engraving. We appreciate your continued support and look forward to serving you again in the future. Thanks for choosing Blade HQ!
~Lisa
Purchased an Esee knife but the one ordered did not have the steel blade I wanted. Requested a return for my error and it was granted with no drama. Shipped the knife back with the prepaid postage provided. Once they received it, my refund went through promptly.
Hey Paul!
Thank you for your review! We're glad to hear you had a positive experience with your return. Mistakes happen, and we're happy we could assist you with the return process smoothly.
Enjoy your future purchases with us!
~Lisa
I ordered an item over the phone as I was offered a waiver of fed ex fees. I can not use USPS as my local post office loses ~50% of my packages and has confirmed there is nothing to be done.
I never received the initial email confirming my order and our communications was a result of this. I also asked my order be credited to my blade awards account. All was done well and promptly
Hi Jared!
Thank you for your review and for sharing your experience with us. We're glad to hear that our team could accommodate your shipping preferences and promptly credit your order to your Blade Awards account. Ensuring our customers' satisfaction is our top priority, and your feedback is greatly appreciated.
~Lisa
This is my first Spyderco and it's awesome! Hopefully my next will be de Para 3 with purple handle.
Hi Alex!
Thank you for your review! We're thrilled to hear that you're enjoying your first Spyderco knife. The Para 3 with a purple handle sounds like a fantastic choice for your next purchase. We look forward to assisting you again soon!
~Lisa
She did a great job of answering my first question and again with my follow up question. Result was a purchase due to her great customer service.
Hey Mark!
Thank you for your review! We're delighted to hear that you received great customer service and that your questions were answered promptly and thoroughly. It's wonderful to know that this led to a purchase. We appreciate your business and look forward to serving you again!
~Lisa
I'm a knife addict
What can I say?
Blade HQ. Is my favorite place to get a fix
Hey Thomas!
Thank you for your review! We’re thrilled to be your go-to spot for satisfying your knife addiction. It's great to hear that Blade HQ is your favorite place to get your fix.
We look forward to serving you again soon!
~Lisa
I'm a big fan of Blade HQ
Bought several knives through the years.
And I'm waiting on one in the mail as we speak.
Competitive prices
Great selection
Good people
Great customer service
Thank you Blade HQ
It's probably been ten years since I've ordered from bhq, (not because of anything negative, just wasn't spending) but I recently got the itch that only a sword could scratch and I decided to give them another go. I used to have an account, but couldn't remember the password so I wound up checking out as a guest and missed the shipping info email. I called the next day to inquire about it, and Zach answered the phone almost immediately, reassured me that the mailman had picked it up that morning, and sent me a new email with tracking within a minute. Great Customer Service, Fast Delivery, and an awesome free little knife, patch, and stickers with the order. There is a reason I'll spend a little bit more to support these guys, they've been a staple in the knife community for as long as I can remember!
Side note, the sword was exactly what I was looking for as well!
Hi Garrett!
Thank you for sharing your experience with us! We're thrilled to hear that you decided to give us another go after ten years and that we could meet your expectations. It's wonderful to know that Zach was able to assist you promptly and reassure you about your order. We're also glad that you enjoyed the extras included with your purchase and found the sword to be exactly what you were looking for.
We appreciate your continued support and look forward to serving you for many more years to come!
~Lisa
Ordered a knife, then my son changed his mind… since it hadn't shipped yet, Blade HQ quickly responded to my email and canceled my order with a full refund so I could order the correct one. Thanks!
Hi CM!
Thank you for your review! We're delighted to hear that we could assist you quickly and efficiently in canceling your order. It's important to us that our customers are fully satisfied, and we're glad we could help you order the correct knife for your son. Thanks for choosing Blade HQ!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Donald!
Thank you so much for taking the time to provide such a wonderful review of your experience with Blade HQ's customer service. We are thrilled to hear that our team was able to assist you promptly and professionally with your question about the Boker Scout Thuja knife.
Your feedback is extremely valuable to us, as it helps us understand what we are doing well and where we can continue to improve. We take great pride in providing an exceptional customer experience, and comments like yours let us know that we are on the right track.
Please know that your business and satisfaction are of the utmost importance to us. We look forward to serving you again in the future.
~Lisa