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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Jen N. Was great. She took care of my issue with a friendly and courteous response. It's a pleasure dealing with someone who knows how to treat people.
Having issues rating the knives I purchase and this rating is just to
Acknowledge that someone is working on it. I'd rather comment
On the original issue resolution, not this, but here it is. Thank you
BladeHQ crew! -Diana.
Thanks for hanging in there with us, Diana! 😊 We appreciate you taking the time to leave a rating, even if the system was being a bit stubborn. Our team is on it, and we’re glad we could help with your original issue. Here’s hoping your next review is smooth sailing—just like a good blade through paper. 😉 Thanks again from all of us at Blade HQ! 🔪💙
~Lisa
Had a very good interaction with Kim in customer service she did great helping me with my questions and was very fast and polite. A++
Hey Colby!
A++ review for an A++ team member—thanks for the kind words! 😊 We're thrilled to hear Kim was able to help quickly and kindly (she’s pretty awesome, if we do say so ourselves). We’re always here if more questions come up down the road. Thanks for choosing Blade HQ! 🔪🙌
~Lisa
I unfortunately had to return a knife I bought, I just wasn't crazy about it. BladeHQ made the process seamless and easy, for which I am very grateful. Thanks Cloey E!
Hey Alec!
Sometimes a knife just doesn’t cut it—and that’s okay! 😉 We're so glad Cloey could help make the return process seamless for you. Thanks for giving us the chance to make things right, and we hope the next blade you pick is a total keeper. See you next time! 🔪✨
~Lisa
I absolutely love buying from Blade HQ! They are so easy to work with and have the best selection out there. Customer service is the best around!
Thank you so much! We’re excited to hear you’ve had such great experiences with us—we do our best to keep things easy, fun, and packed with awesome gear! Your kind words about our customer service mean a lot, and we’re always here when you’re ready for your next addition.
Thanks for being part of the Blade HQ crew! ~Tiffany
Blade HQ representatives were pleasant, informative, and efficient. This is one of the reasons I consistently purchase form this team. Thanks for making it easy.
Thank you for the great feedback! We’re so glad to hear our team continues to make your experience a smooth one. Being informative, efficient, and easy to work with is exactly what we aim for—so it's great to know that stands out.
We truly appreciate your continued support and look forward to helping you again soon! ~Tiffany
Cloey E. Was very nice and helpful with my return and made everything easy for returning my order. I will definitely continuing buying all my knives from Blade HQ after the Excellent Customer Service by Cloey E.
Hey Allan!
That’s what we love to hear! 😊 Cloey is an absolute gem, and we’re so glad she was able to make your return process smooth and stress-free. We’ll be sure to give her a high-five for a job well done! 🙌 Thanks for the kind words and the continued support—your knife collection is in excellent hands with us! 🔪✨
~Lisa
I ordered a knife and after receiving it wanted to return/exchange it for a different blade configuration. The Customer Service Rep was extremely helpful and I was able to return and reorder the knife quickly and easily. TYVM👊🏼
Hey there!
Now that’s what we love to hear! 💥 Huge thanks for the shoutout—our team’s always ready to step in and help make things right (or sharper 🔪). We’re glad the return and reorder were smooth sailing, and we hope your new blade is exactly what you were looking for. TYVM right back at ya! 👊🏼😄
~Lisa
Was easy to place a call and speak with a very friendly and helpful staff person! Communication was quick and my request was answered promptly! Highly recommended working with this team!
Thank you so much for the kind words! We’re glad you had a smooth experience getting in touch with our team—our goal is always to make sure communication is clear, quick, and helpful. We truly appreciate your recommendation and look forward to helping you again anytime!-Tiffany
Had a great experience and appreciate the support and fast responses! Kim and Cloey are top notch give em a raise.
Thanks for the awesome feedback! We're so glad to hear you had a great experience—and we completely agree, Kim and Cloey are absolute rockstars. We’ll definitely make sure your shoutout gets to them (and we’ll pass along that raise suggestion too 😉).
We appreciate your support and are always here when you need us! ~Tiffany
Amazing customer service like always. I got an email back from them in less than 24 hours.
Hey Joshua!
Now that’s the kind of turnaround we aim for! 😎💨 Thanks a ton for the kind words—our customer service team runs on coffee, knife passion, and the thrill of lightning-fast replies. We’re always here to help, so never hesitate to reach out again (unless it’s to race us in speed—we’ll win 😉).
~Lisa
Extremely simple, speedy, and efficient process. I needed to return a knife and they processed and accepted my return speedily and with zero hassles. I could not be more satisfied with the customer service that I received from Blade HQ.
Hey Wade!
Now that’s the kind of review that puts a smile on our (knife-loving) faces! 😄 We’re all about making returns as painless as possible—no hoops, no headaches, no ninja-level paperwork. Just quick service, friendly folks, and the occasional sharp pun. Thanks for trusting us, and we’ll be here when your next blade craving strikes! 🔪💥
~Lisa
Was easy and convenient made a request on the website and was sent return label.sent it off and my account was created.
Thanks Blade HQ🔪
Hey Mike!
Thanks for the shoutout! 😊 We’re glad to hear the return process was smooth and easy—that’s exactly what we aim for. Appreciate you rolling with us, and welcome to the Blade HQ family! 🔪💙 Let us know when you're ready for your next sharp find!
~ Lisa
You have to call if you want results. Takes way to long to get responses over email whereas over the phone it's immediate and they're very helpful.
Hey Stephen!
Appreciate the honest feedback—and your patience! 😅 You’re totally right: our phone lines are the express lane when you need quick help, while our email inbox can feel more like rush hour. We do receive a ton of emails, but we’re constantly hustling behind the scenes to keep things caught up and get everyone taken care of. Glad our phone crew was able to jump in and help! Thanks for sticking with us—we’re lucky to have you in the BHQ fam. 📞📬💙
~Lisa
I reached out to Blade HQ for some information on some older Kizer knives. Kim was fantastic giving me all sorts of information that I would've had to run around and dig up on my own. The Kubey titanium Bravo One I got from Blade HQ is one of my favorite knives!
Hey Jason!
Thanks so much for the awesome review! 🙌 We’re thrilled to hear that Kim could help track down all the info you needed—she’s a rockstar when it comes to digging deep so you don’t have to! 🕵️♀️🔍 And we're stoked that the Kubey Bravo One made it into your favorites list—excellent choice. Enjoy that beauty, and don’t hesitate to reach out next time you’re on the hunt for another gem! 🔪✨
~Lisa
I ended up talking to three different customer service people and they were all very pleasant to deal with and made the experience incredibly easy!
Thanks so much for the feedback! We’re glad to hear that every team member you spoke with brought a positive experience to the table. It’s always our goal to make things easy and pleasant from start to finish—and we’re happy we hit the mark!
We’re here anytime you need us again. Thanks for choosing Blade HQ! ~Tiffany
I received a knife that either had a bad bearing or defective Detent. Either way I was unable to open the knife with thumb studs (the only deployment method). I contacted Blade HQ customer service and they offered a return for FULL REFUND! I opted for that option, They emailed me a return slip. I sent the knife back and was issued a FULL REFUND in less than a week! Blade HQ customer service is THE BEST! They have no peer! As a postscript: I immediately purchased another knife within minutes of getting my refund! I just can't do enough business with these guys and gals! I know they will always lookout for their customers and I feel like I'm part of a family when shopping with them!
Wow—thank you for the amazing feedback! We're sorry the first knife didn’t quite work out, but we’re really glad our team was able to turn things around quickly and get that full refund taken care of without a hitch. Knowing you felt confident enough to jump right into another order means the world to us!
We're honored to have you as part of the Blade HQ family, and you can bet we’ll always be here to back you up. Thanks for your continued trust and support—it truly means a lot!
~Tiffany
I had entered my email incorrectly and wasn't able to get my tracking info, went ahead and emailed Bladehq and they got back to me relatively quick with my tracking info, great customer support!
We’re glad we could help get your tracking info over quickly—email mix-ups happen, and we’re always happy to jump in and assist. We appreciate the shoutout to our customer support team, and we’re here anytime you need us! ~Tiffany
Thank you for your awesome service and quality I have purchased several knives from you guys and each order has been exactly what I expected and beyond. The help team is great at responding promptly and are of great help and service. You also worked with me on the military discount and that was greatly appreciated!
Thank you so much for your continued support—we’re really glad to hear your orders have met (and even gone beyond) your expectations! It means a lot to know our team has been helpful and responsive when you've needed us. We're also proud to support those who serve, and we're grateful we could assist with your military discount.~Tiffany
Thanks again for choosing us
I had an issue with my initial order and tracking number saying that my order wasn't being picked up by UPS. However with a quick call an and exchange of my old order number they squared away all the issues and provided me with my actual order and tracking number! Super fast and professional, couldn't be happier :)
Hey Adrian!
That’s what we love to hear! 😊 Thanks for giving us a quick call and letting us help sort things out. Sometimes tracking numbers like to play hide-and-seek, but we’re glad we could get everything straightened out quickly and professionally. Enjoy your new gear—and don’t hesitate to holler if you ever need us again! 🔪📦💥
~Lisa
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Carroll!
Jen strikes again! 💥 We're so glad she was able to help out with that signature combo of friendliness and finesse. It’s folks like her that keep things running smoother than a freshly oiled pivot. Thanks for taking the time to share the love — we’ll make sure Jen gets the virtual high-five she deserves! 🙌 Come back anytime — we’ll be here, ready to treat you right. 😄🔪
~Lisa