From the business
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Customer service was easy to get answers and solved my issue in a friendly, up front way. Kudos
I ordered on June with a FedEx delivery date June 30. Well that date did not happen. Next it was July 5th. Then July 9th then July 10th and now July 11. I live outside Atlanta with the order coming from Kennesaw Georgia. But lo and behold FedEx instead of sending it to me and Georgia FedEx decided to ship everything to Mobile, Alabama. I have talked to many of the customer service reps, at blade HQ and they all have been extremely polite and nice but they don't run FedEx. Today Melissa saved me from the FedEx shipping black hole and I cannot say how much I appreciate her and the and blade HQ customer service
You can only tell a merchants worth when things go wrong. I can buy knives at millions of places but I will buy from a company like Blade HQ who looks after their clients.
Wow — what an adventure your package had! First off, thank you so much for sharing your experience (and for hanging in there through all those FedEx detours). We couldn’t agree more: the real test of a company is how they handle the bumps in the road, and we’re proud Melissa and the rest of our team were able to help pull your order out of the FedEx black hole and get you taken care of.
We truly appreciate your trust, your patience, and your kind words.
Thank you for choosing Blade HQ, and we’ll always be here to look after you (and your knives) whenever you need us! ~Tiffany
I recently had to return an item and the customer service that I received was top-notch. I have been a customer since 2016. It's this kind of service that keeps me coming back. Thank you BHQ.
Thank you for being such a loyal customer since 2016 — that means the world to us! We’re so glad to hear our team delivered top-notch service on your recent return. It’s customers like you that keep us going, and we’re honored to have earned your trust year after year.
Thank you for choosing BHQ — we can’t wait to keep serving you for many more knives to come! ~Tiffany
Good good good good good good good good good good good good good good good good
We see you’re speaking our language—knife knife good good! 🗡️😄
Thanks for keeping it sharp and simple. We love it! ~Tiffany
I accidentally ordered the wrong knife. I called customer service to see if I could return it. Cloey set that was no problem and sent me a prepaid return shipping label. I was very happy with the service I received and look forward to doing business with them again.
Thank you for sharing your experience! We’re glad Cloey was able to help you get your return started quickly and easily—it’s always our goal to make sure things are hassle-free. We appreciate your kind words and look forward to helping you again anytime! ~Tiffany
Reached out to the info email. Got back to me the next day with a detailed response. Then email traffic from there on was very fast. Called to place my order and it was an easy experience. 100% will purchase from BladeHQ again.
Thank you for sharing your experience! We’re glad to hear our team was quick to respond and that both email and phone support made the process easy for you. It’s always our goal to make every step seamless, and we’re happy to know we hit the mark.
We appreciate your trust in Blade HQ and look forward to helping you again soon! ~Tiffany
I have purchased mini knives from this company. I've only had to return one and it was not their fault. The process was smooth and the refund was quick. Great company to work with.
Thank you for taking the time to share your experience! We’re glad to hear you’ve enjoyed your purchases and that the one return you had to make was handled smoothly and quickly. We always aim to make things easy, and it’s great to know that stood out.
We appreciate your support and look forward to helping you find more great knives in the future! ~Tiffany
On the same day they did the best they can with my request. I am very satisfied that they accommodated me to fix an error on my part.
Hey Gus!
We love to hear that! 🙌 Sometimes mistakes happen (we’ve all been there), and we’re always happy to help make it right when we can. Thanks for giving us the chance — and for the kind words! 😊
~Lisa
I reached out to Blade HQ support with an issue I had about the quality of a knife I had ordered for someone as a gift. While not BladeHQ's fault, they went above and beyond to make the situation right. Thank you Mrs. Dallas for your help.
Thank you for sharing your experience! We’re sorry to hear there was an issue with the gift, but we’re glad Dallas was able to go above and beyond to help make things right for you. That’s exactly the level of care we aim to provide, and we’ll be sure to pass along your kind words to her.
We truly appreciate your trust in Blade HQ and look forward to helping you again in the future! ~Tiffany
I was taken care of it. It was hassle free As the great Arnold Schwarzenegger once said "I'll be back"
Hey Ben!
Now that’s a review with style! 😎 We're so glad your experience was hassle-free — just how we like it. And hey, if it's good enough for the Terminator, it's good enough for us! Looking forward to your return, Arnold-style. 💪🔪
~Lisa
You hade your HQ benchmade bugout exclusive on sale for 4th of July weekend, I had to work late got home to buy it and missed the sale by 3 hours. Sent a email to you guys and no help no honoring. So I'll just spend my money's eleswhere. Made sure I took the time to write a review to show that you guys are to good for customer service.
I bought a knife and sadly I just didn't like it. I sent a message to customer service and they took good care of me and that is much appreciated. I will buy from bladeq again. Cloey was super nice and helpful.
Hey Carl!
We're sorry the knife didn’t win your heart, but we’re so glad Cloey could help smooth things out! 💙 Your appreciation means the world to us, and we’re already looking forward to helping you find the right one next time. Thanks for sticking with BHQ! 🔪😊
~Lisa
I forgot to put in a promo code for a free ticard at the end of checkout. Sent a email to customer support and Kim responded letting me know there would be the promo item in my package. Thank you Kim and Bladehq.
Hey Chris!
Now that’s what we call a smooth save! 😎 We're so glad Kim was able to jump in and make sure your TiCard made the trip with your order. We’ve got a soft spot for those promo perks—and even more so for awesome customers like you. Thanks for reaching out and for the kind words! 💙🔪
~Lisa
I recently returned a benchmade 940 Osborne. Charles and Cloey made the whole process easy and the turn around time was quick.
Hey Danny!
Now that’s how we like to hear it! 😊 Big thanks for the shoutout to Charles and Cloey—those two know how to keep things smooth and stress-free. The 940 Osborne is a legend, but we totally get that sometimes a return is the right move. We appreciate you giving us the chance to make it easy! Hope your next pick is a perfect fit. 🔁🔪💚
~Lisa
I noticed that my order seemed to be lost at a Fedex facility, and after emailing Charles S assured me that this happens and it will fix itself. He was quick to respond (on a Saturday!) and very professional. Phillip
Thanks for the great feedback, Phillip! We know how nerve-wracking it can be when a package goes MIA in the FedEx void 😅—so we’re glad Charles was able to swoop in (on a Saturday, no less!) and ease your mind. Fingers crossed your package makes its dramatic reappearance soon! Thanks again for sticking with us. 🔪📦✨
~Lisa
Had to cancel an order unfortunately. But the serve team was fast friendly, handled my request in short order! Even on a holiday
Hey Chris!
Thanks for the kind shoutout! While we’re bummed the order didn’t work out this time, we’re glad our crew could jump in and get it handled fast — holiday or not! 🎉💪 We don’t take days off when it comes to taking care of awesome customers like you. Hope to see you back again when the time is right! 🔪😄
~Lisa
The knife was very nice. However I paid $10 for engraving. They asked me if I wanted it on the front or back of the knife blade so I requested front. Well the engraving came on the back of the knife and it was very tiny. It was about the size of a # 8 type on your computer. Well thats it good luck everyone.
Hello Norman!
Thanks for your review and for sharing your experience — we're really sorry to hear the engraving didn't meet your expectations. That’s definitely not the impression we want to leave. We've gone ahead and sent you an email so we can make this right. Keep an eye out for that, and we’ll do our best to get things sorted quickly. 💌🔍
~Lisa
I recently ordered a knife from the No Forks promo for an awesome new blade and tshirt. I received the knife, but the shirt was missing. I reached out to BladeHQ, and within two days Jen was able to send me a shirt. She was very nice in her responding emails. I will be buying more from BladeHQ because of this awesome customer service. Thanks again Jen, you rock!
Thank you for the great feedback! We’re so glad Jen N. Was able to help make things right and get that missing shirt out to you quickly. Her kindness and attention to detail really do make her one of the best—we’ll be sure to share your shoutout with her!
We appreciate your support and look forward to helping you find your next awesome blade (and maybe another shirt 😉) soon. Thanks again for choosing Blade HQ! ~Tiffany
A quick a kind response. Every question I had were answered. In a very clear and precise manner.
Thank you for the great feedback! We're glad we could get you squared away quickly and clearly—that’s what we’re here for. We’re always happy to support our military customers, and it’s great to know everything was handled to your satisfaction. ~Tiffany
Jen N. Was great. She took care of my issue with a friendly and courteous response. It's a pleasure dealing with someone who knows how to treat people.
Hey Carroll!
Jen strikes again! 💥 We're so glad she was able to help out with that signature combo of friendliness and finesse. It’s folks like her that keep things running smoother than a freshly oiled pivot. Thanks for taking the time to share the love — we’ll make sure Jen gets the virtual high-five she deserves! 🙌 Come back anytime — we’ll be here, ready to treat you right. 😄🔪
~Lisa
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Knives Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks a ton for the awesome shoutout! We’re pumped to hear you had such a great experience with our team — nothing makes us happier than making it easy (and fun) for our customers. Huge thanks for choosing Blade HQ — you rock, and we can’t wait to help you snag your next awesome piece! ~Tiffany