BiggerBooksReviews 636

On 12/22/21, I used bookscouter to price compare an ebook. I had the buy option selected, and the cheapest price belonged to biggerbooks. I clicked buy, and it took me to the shopping cart in biggerbooks. I checked out and nowhere did it say this was a rental (see attached). I called biggerbooks to ask for a refund or an $8 price match. Initially, they refused to do either.

Update: on 12/28/21, a biggerbooks social media specialist saw this review and apologized explaining the prior customer service rep did not fully understand their return policy. She refunded my entire amount.

I would be happy to purchase from here again.

I tried to rent a textbook. I paid $17.99 for two day shipping. I ordered this book on December 12th, today is December 21 and my textbook order still says "pending". Therefore it still hasn't even been shipped or processed. When I canceled my order since I need this book ASAP they aren't going to refund me back my $17.99 shipping fee that I paid. I would not recommend using them for textbooks.

The books I purchased were very affordable and in great condition. My only complaint is how long it took to receive a response to my messages.

Book was much cheaper. Free shipping. Got here in about a week.

I appreciate that they sent an email to check if we received our product and what to do if we didn't.

Great experience, Easy and fast. Products arrived in good condition

I ordered a book that showed as in stock on Dec. 7. As of Dec. 20 it still had not shipped. CS said there had been a delay from the publisher, but BB apparently couldn't be bothered to email me that info. I canceled the order and got it from Amazon instead. I try to give my business to other companies like BB but they are often unreliable. Lesson learned.

Excellent experience. Received the book in just over a week. It was in excellent condition.

I received the book quickly but the book was listed as "new" on the site and clearly is used and damaged slightly.

Best place to shop or rent books for best price in market. We can also return the books if there is any problem with it but within the first 25 days.

Fast shipping. Books look brand new! Will use again

Cool cool cool cool cool cool cool cool cool cool cool

I am so pleased with this site! Thank you for saving me money!

Thanks for offering rentals. I hope the return process is as easy as the renting itself. The only issue was that the USPS took 15 days on a 7-10 day standard shipping label, which meant I had to follow up with the shipment and contact customer service, but you did reply quickly and gave an updated delivery window, so I did not subtract stars from that because it's really an issue with the way the post office is being run right now and not on your end.

I would say that although I was sent the wrong addition of one book and they both were too late for my class, the people I talked to on the phone were very courteous, and helpful. My 2-day shipping was refunded, and I was able to return the books, It just was a stressful start to my class to not have the books.

Easy to search and good prices.
Good condition and fast shipping!

I had to explain the situation to my professor as to why I couldn't complete my assignment and I kind of wish the book had arrived earlier. At least I had not been dropped from class. Also, some of the pages are slightly bent in the book.

Good. It got to me in a timely manner and it's what I needed for my course.

Excellent selection and shipping options! Products arrived in great condition! Speedy delivery!

I ordered a book, actually rent it out, and it said it was available so I paied fast shipping. Next day I got an e mail stating due to their suppliers book os not ye tin their facility so I called to get ny money back. Costumer service keeps telling me they can't refund because it's from publisher, they sent like e mail for refund ni respond, no tracking number or idea when book will come... it is ridiculous!