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BiggerBooks

Overview

BiggerBooks has a rating of 3.2 stars from 645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

service
170
value
29
shipping
26
returns
20
quality
580
This company responds to reviews on average within 18 days

Instant Feedback

7,044 reviews
How would you rate BiggerBooks?
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Illinois
1 review
0 helpful votes
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Found what looking for. 9
June 18, 2021
Updated review

Found what looking for. Had a bit of trouble deciding between different choices. Ordered two. One unavailable. Very happy with what was received.

Date of experience: June 18, 2021

Found what looking for. 9
June 3, 2021
Previous review

Found what looking for. 9

Date of experience: June 3, 2021
Minnesota
1 review
0 helpful votes
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Great!
September 17, 2023

Great cute to get this book from for my class, a lot cheaper than other options and came in perfect condition and fast

Date of experience: September 17, 2023
North Carolina
1 review
0 helpful votes
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Great first experience ordering from BiggerBooks.
August 21, 2021
Updated review

To rent a used textbook was $130+ but at Bigger Books I could own the used book for $95. Pleased so far!

Date of experience: August 21, 2021

To rent a used textbook was $130+ but at Bigger Books...
August 12, 2021
Previous review

To rent a used textbook was $130+ but at Bigger Books I could own the used book for $95. Pleased so far!

Date of experience: August 12, 2021
Virginia
1 review
0 helpful votes
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Highly recommended
March 15, 2023

Great prices fast shipping I highly recommend this site for ordering books especially if you need it for schooling

Date of experience: March 15, 2023
Texas
1 review
0 helpful votes
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Book
August 29, 2021

Customer service kinds trash not gonna lie. But books are good other than not coming with the access code

Date of experience: August 29, 2021
Erin C. BiggerBooks Rep
over a year old

Thank you for choosing BiggerBooks!

Ohio
2 reviews
0 helpful votes
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The only place I could find the book I needed!
January 17, 2022

It was easy and you had a book I really needed. The only thing I would change is offering Apple Pay and other options like that.

Date of experience: January 17, 2022
Florida
1 review
0 helpful votes
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Glad I found Bigger Books
August 15, 2022

Ordering was so easy and the books arrived fast. The book itself is in great shape. I saved a bunch just by renting from Bigger Books.

Date of experience: August 15, 2022
Kansas
1 review
0 helpful votes
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Great prices but slow response time
January 18, 2022

The books I purchased were very affordable and in great condition. My only complaint is how long it took to receive a response to my messages.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 19, 2021
North Carolina
1 review
0 helpful votes
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Book was not received
July 2, 2024

Will not use again. Order was cancelled without explanation after full payment and no book received

Date of experience: June 22, 2024
India
6 reviews
1 helpful vote
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Easy
December 1, 2021

Best place to shop or rent books for best price in market. We can also return the books if there is any problem with it but within the first 25 days.

Date of experience: December 1, 2021
Erin C. BiggerBooks Rep
over a year old

Thank you! -eCampus

South Carolina
3 reviews
0 helpful votes
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Happy
October 30, 2021

Great service and received what I ordered. Happy to heard from them right away, since I wrote a note to pay attention before sending order.

Date of experience: October 30, 2021
Utah
1 review
2 helpful votes
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BUNCH OF SCAMMERS
March 29, 2020

I ordered a book online, but it was abruptly cancelled. Only a portion of my money was refunded. STAY AWAY FROM THIS PLACE. THEY WILL STILL YOUR MONEY! Legal action is what they are seeking.

Date of experience: March 29, 2020
Georgia
1 review
0 helpful votes
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AMAZING Experience! The book is easy to read and had many great options and tools. Thank you so much.

Date of experience: August 15, 2022
Pennsylvania
1 review
0 helpful votes
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Good review
August 15, 2022

The shopping experience was great, I like that I could search by DOI. Books were in good condition and arrived fairly swiftly.

Date of experience: August 15, 2022
Arizona
1 review
0 helpful votes
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Bent new soft cover book
June 8, 2022

Came bent over n the top part of the book as it did not arrive in a box or even wrapped to protect it.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2022
Illinois
1 review
0 helpful votes
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Good
September 23, 2021

I mean, nothing incredible, but definitely not awful. It works and it works well. Cheap books with relatively fast shipping. Can't really go wrong.

Date of experience: September 23, 2021
Erin C. BiggerBooks Rep
over a year old

Thank you! -BiggerBooks

Arizona
2 reviews
0 helpful votes
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Haven't received book that was supposedly in stock
January 4, 2024
Updated review

Website said item was in stock. I paid for 2nd day delivery and still haven't received the item after 15 days.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 28, 2023

So far so good
December 14, 2023
Previous review

So far so good.

Date of experience: December 14, 2023
Michigan
1 review
0 helpful votes
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Cancelled order with no explanation
June 28, 2024

My order was cancelled with no explanation. I contacted the company and received zero response.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 18, 2024
Indiana
1 review
0 helpful votes
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Exam book
January 16, 2023

I'm glad I only rented it instead of bought it due to how thin it was. Seems like it will help prepare for my exam in the near future.

Date of experience: January 16, 2023
California
1 review
0 helpful votes
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Not good thus far
June 16, 2024

Just having a hard time getting the item I ordered on May 19, even though I was charged for it.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 6, 2024