Overview
BiggerBooks has a rating of 3.2 stars from 645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.
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My congratulations!
For me, the main fact is that I found the book I was looking for in many bookstores. And the prices are moderately satisfactory. Thanks.
Because my billing info was "irregular" (?) my order was cancelled and I was NOT notified. It was falsely marked as "delivered" and I guess no one was planning on ever telling me that it was cancelled? Now, I have to try to order it again, and the books are now MORE EXPENSIVE THAN WHEN I ORDERED THEM THE FIRST TIME. This is the worst site and the worst customer service and I've had a terrible experience with BiggerBooks. I recommend purchasing books from ANY other site.
The order was cancelled before it was to arrived. It was shown to be available through your site, but it was not.
I ordered a book for class and when I checked on the status the order had been cancelled. I was never notified about the cancellation or given a reason. Had to scramble and get my book elsewhere.
Ordered a book on July 17. Credit card was charged. Book was never shipped, and not received. Inquiries to the seller have gone unanswered. NEVER BUY FROM THESE CROOKS!
I got a used book and it seemed brand new honestly but I paid 25 bucks extra cause I need it next day for school. And even tho paying for next day shipping... it was late!
I knew the book I was looking for. Ordered it. It was shipped promptly, was an excellent condition. Very happy with my experience. Highly recommended.
I am disappointed. I bought a book for classes and I paid for expedited shipping to get it before class started and it did not make it. I had found another way to have the book for class. I spent a lot of money to get the text book. I returned it right away. It has been 4 weeks since I returned the book and I still have not got the refund. The return policy on the website fails to mention... which I was just told over live chat text, since they do not have a phone number to call. That after they get the book, processing take 2-3 week. The return policy on the website does not mention anything about a 2-3 week processing time for the book return. Well, then what happened to my book, if it is just sitting in processing? I was told that the book was received on 06/26/23. At first I was told that my book was a rental, it indeed was NOT a rental. I am confused why it is taking so long to process. I literally received the book, opened the package placed the return paperwork, placed the return label and shipped it back.
It was delivered on time. The quality of the book was fair, but it was as expected. I just hope that next time I'll get a book under better conditions.
Thank you for choosing BiggerBooks!
Unsure of when it would be available or how long it would take to rreceive. No way to track it seemed. Happily received today and looks like a great book. Thanks!
Thank you! -BiggerBooks
I ordered the book. Amazing.
I received the book. Incredible.
This book is rented, though, correct? So some instructions on how to return it would be helpful.
I was look for a textbook online and found bigger book. They have the book that I was looking for and I gave it a try. Received the book on time and in good condition
Thank you for shopping with BiggerBooks!
Would of liked training video. You credited my cc but you did not credit the full price. The total price was 83.98 yet the total amount credited to my cc is $73.21.
Good Prices. They have the right selection of books for the right price. I like that they have several options of types of books, including digital copies with audio.
Not only did a book the said was in stock not in stock. When the finally sent it. The box was empty and the didn't have a book or even my book to resend. It took a month to not get my book.
Wanted Systematic Theology, picture on screen showed that, got the workbook instead. Now it cost me 113% of a book to return them. Next time I will use Amazon.
The only thing I want is my money back. I HAVE NEVER REDEEMED YOUR CODE, THE ELSEVIER PERSONEL ADVISED ME TO COME BACK TO YOU TO FILE FOR A REFUND RIGHT AWAY AFTER I GAVE HER THE ISBN OF YOUR BOOK THAT WAS NOT MATCHING THE ONE I NEEDED. Please if your plan is not stealing, give me back my money
Never received my book, chatged my card anyway. Told me to reorder, tried but wouldn't accept my card
WOW Hello, that was so nice! I got my book under 48H of my order
That was SUPER APPRECIATED considering its my first time using your site. I was a little
Nervous. I needed this book for my summer class and needed to start readying asap.
Website made it extremely hard to complete the return proses. My opinion is to charge you the late fee,
The book was beat up & And then they make it hard to post your review.
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- Lexington, KY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning Steven. We have reviewed your order, which was placed in the late afternoon on 03/23/22. All items have a 24 hour processing time. You order did ship on 03/24/22 and was delivered on 03/25/22, this is considered to be an on time delivering. Thank you for choosing BiggerBooks!