Big Fish Games

If I could give no stars I would You can't win no customer service and the game is fixed. It is obnoxiously bad and frustrating to spend money and have no help.DO NOT PLAY THIS GAME!

BUYER BEWARE Only charges unaccounted for on my card which is connected to my MAC, and thousands of dollars gone. Which they try and spin around and make it like you spent it. When you didn't. I am shocked at Apple. Since Apple is strict about what apps they allow. Thousands in the hole. They will NOT refund a penny. They will just keep on charging you. Play. Don't play. They find a way to take your money and every last drop. And then show not one sign of compassion. The oddest thing is, suddenly you'll see crazy charges, but then the dates gonna back months. Clearly they have hackers working for them. What reputable company does not have a phone number for customer support. They say the same automated responses so there is nobody to talk to. You would think they would have a fraud department. Nope!
I smell another class action lawsuit in the future, and I will be on board
They do not care who they take from. I haven't played in years now and didn't even pay attention to the apps being there. They twist everything to make you think you're crazy. They do not care who they rob and steal from. As long as they keep on getting money.
No phone number blows my mind. How in this day age can they not have people who answer phones. Probably because what happens when you email them for the FAKE Jackpot you won? Many years ago when I did play and hit a fake jackpot, they boot you off the game, the player then contacts customers support, and is told it's their fault or it is their connection. This was the experience a good friend of mine had, so she asked for a refund, they would not refund her, and the more she pressed, they blocked her account so that they did not have to issue any fake chips to her, and unblocked her, charging her anyway during the time she was completely blocked. They never issue refunds. It is not our policy they say. Who doesn't issue refunds?
Stay far away from this game, they have their own employees that create accounts, and play. And that's who wins the jackpots.
I am so completely disgusted that any company would take advantage of people this way. Especially with all we have going on today, people being out of work, or even displaced from their homes. They collect real money, in return for fake chips, and then blame "customers" when there is a discrepancy. It is absurd. Filing with the BBB doesn't work or so I have been told, I will try however anyway. Nobody should get away with this. Is modern day theft. AN UNAUTHORIZED PURCHASE IS JUST THAT unauthorized by the cardholder. And every cent should be returned from those frauds. Be careful with this company. And stay well