Big Fish Games

I have been playing for awhile and have spent quite abit, and never win, my problem with this company is the sexual discrimination and do not say its not true, where is Barney Smith oh yeah he left company in good standing ( dont they all) men seem to win and women seem to struggle and they never answer my emails always a automated response like they dont care, but of course i am only a female, they do not like women, end of story...

Don't get any games from them since they will just take them away. I don't recommend this company to anyone. Just get their games if you can on a different platform.

Automatic charges months after I canceled my subscription! Try to find anyone to talk to is impossible!
Had to cancel my visa just to stop the charges…. Stay well clear of this horrible money grubbing company. I say class action law suit is in order!

I tried to buy a game from BigFish. Instead of giving me a link for the download, they asked for all my info again, and again, and again. Why? So they ould bill me more than once? I emailed them and they said click on the Cancel My Membership link in My Acount. Guess what? There's no such link! The link to Live Chat doesn't work either. Their email said I signed up for a monthly membership at $6.99 a month. I unchecked that box at the start! I sent several emails, got the same lame reply about membership and there's no physical address to write to nor any phone number to call. Buy your games elsewhere!

Your coins disappear right before your eyes and you don't even have to be in a game, just in the lobby your coins will reduce in amount in just seconds. I had over 2 million coins and was in the lobby scrolling through slots when I noticed my coin amount drop. It drop 5 times until all I had left was 33k coins. It has happened several times and tickets about the errors get closed with no resolution or fix. This morning I got kicked out of a game and just closed the app. Went back an hour or do later and they gave me 1.5 million coins because of interrupted game play. I entered a slot game, got kicked out before I could spin once, game asked to rejoin, I rejoined and 1.7 million coins were gone! No game play at all they just disappeared. They left me 33k coins. RIP OFF! I screeshot it every time it did it

I bought maybe 8 games here, and they worked fine at first, but suddenly I wasn't able to buy anymore games. I tried to contact them, but all they could say was there was a glitch with their system... They never tried to fix it. And, then, suddenly, all the games I purchased disappeared, and I was told that my "trial was over" and I should buy them (again!). Needless to say, I turned to the App Store, where I should've started.

Don't be sucked in by their deals! It'll cost you more in the long run!

I have been a Big Fish customer for over ten years, and their customer service used to be excellent. Right now, I've emailed them to tell them I couldn't purchase any game credits (says the service is not available at this time). I've emailed customer service and have not heard back. They seem to be nonresponsive and don't care that they are losing sales because their website isn't working properly.

If you are are running Windows10. Don't bother with trying to use BigFish games.
I used to love them, but now

(1) trial plays completely freeze computer
(2) some games completely skip the trial and regular game play - and show Bonus play - which won't run unless you complete regular game play. They have great games, but you just can't play them.
(3) When you finish a trial, count on re-booting. They just simply freeze everything.
(4) Customer service used to be good, but not anymore. They don't bother to respond.
(5) If there was a zero (0) review, I would totally do that.

I had a problem with a game i purchased flickering so badly that i couldn't play it. I complained of course and wanted it fixed. Not ten hours later, they had said 24 to 48 hours, that had sent me a list of ways to troubleshoot. I am a techno-idiot. I couldn't troubleshoot something with an idiots guide and a gun to my head. But there right in clear print was a coupon code for a free game it i wanted that instead. A wonderful alternative. Now i have a game i can actually play and no frustrating techno babel to wade through, fail, give up, and still have no game. Do i wish i could be playing the game i ordered originally? Yes. But i am happy with my second choice and getting this alternative is, in my experience, absolutely unheard of. I had expected to fight for months for a refund. So five stars big fish.