Paula S.

I accidentally ordered the wrong item Sunday night and then ordered the right one. I filled out a cancelation form but because it can take them 24 hours or longer to view the form, I called first thing Monday morning after they opened to speak to someone. Lady assured me she would get.y cancelation straight to the warehouse. 3 1/2 hours later I get an email from Emily at Jerry's stating the ticket had been printed and it was too late to cancel! BS! I have now been on the phone on hold for 48 minutes and counting to speak to someone again! Because, as you know for home delivery the delivery person will leave it at your door and not get a signature. Jerry's knows this. That's why they tell you to refuse the package. That'd be great of you got that option but you don't. So now I am going to return Both items and close my account with them. I don't recommend them. I've ordered from them before and just do not see the quality in the products but I definitely don't like the Hassel you go through to cancel or return something.

Your coins disappear right before your eyes and you don't even have to be in a game, just in the lobby your coins will reduce in amount in just seconds. I had over 2 million coins and was in the lobby scrolling through slots when I noticed my coin amount drop. It drop 5 times until all I had left was 33k coins. It has happened several times and tickets about the errors get closed with no resolution or fix. This morning I got kicked out of a game and just closed the app. Went back an hour or do later and they gave me 1.5 million coins because of interrupted game play. I entered a slot game, got kicked out before I could spin once, game asked to rejoin, I rejoined and 1.7 million coins were gone! No game play at all they just disappeared. They left me 33k coins. RIP OFF! I screeshot it every time it did it