Big Fish GamesReviews 175

Hello Big Fish I extremely love your game named MCF Dire Grove because it is realistic and live-action. There is a huge problem that your company was not making a solution for it. The game cant be played on windows 10 because it is not compatible. If i am going to play it on another pc, we cannot afford to buy a windows 8.1 pc for just to play a single game. Believe me, if the game will increase its ratings thank me if you are going to fix the problem immediately this 2017 since the game is released last 2009. Please fix it because it is a wonderful game. Thank You

I purchased 1 game, Didn't join as a member and they have continued to take money out of my bank account monthly. They don't make it easy to cancel (I don't have a 'cancel my membership' option that they keep telling me to do). My last resort was to close my bank account which might now affect my credit if they continue to try and charge. Really annoyed and upset and I am only asking to them to stop taking money out of my account and they have ignored my emails regarding this. I don't know how they get away with it and I hope they get a law suit soon.

I was a BFG customer from 2007 until this year. I paid the monthly fee, and when I couldn't find a game I liked, I sent certificates to friends and family to use. I was even a customer beta tester - they would send me trials of games in development to try out for them. So, I probably would have stayed a customer if it wasn't for the poor customer service. I have received 4 games in the past year which are unplayable due to glitches. Years ago, and one of the reasons I stayed a customer, the company would investigate and make a fix. If they couldn't fix the game, they would send a credit for a free game. I only needed to use a credit twice. Now, they don't even do that. There is at least one game I have that has been defective for over a year, and another customer contacted the developers (not BFG) who responded by investigating for BFG and sending the correct version of the game. That was almost three months ago and BFG has done nothing. Now that they practically have a monopoly on the casual gaming market, they have replaced their great customer service with arrogance. So sad!

I really liked this company and had no problem having a membership as I would have rated their customer service the best in business. I feel sorry for those people who never got to experience that service in the old days. But in the past year the customer service has gone downhill fast and the loss of the online chat is especially felt.

After not being able to reinstall my game manager after a technical glitch, the one fix they provided didn't work.

I noticed their latest terms of service states that no class action lawsuits are allowed. I'm not sure that's enforceable legally, but it makes me think there are a lot of unhappy people out there.

I purchased enigmatis on android on the 02/12/2013 through google play.
I had been playing the game for a while which I really enjoyed, but then early 2015 I updated the game through google play and then I went back to the game and it wants me to pay to unlock the game again. I have left reviews on google play but big fish keep deleting them. Also when I try to contact them through there customer support but that is useless.
This company likes to rip people off as if you go on enigmatis reviews you will see alot of people have been affected. So please can you all stop buying there games so this joke of a company can fall into a pit of doom. Thanks people

I've had a support ticket open since 10/11. I had no response to that ticket and have no other option to contact anyone apparently. I purchased a game a few years ago. I recently tried to install it again, it's on my purchased games list, and it doesn't appear to be available anymore, fine. My question is can I get a credit for a game that IS available? No one answers. I paid good money for that game and if it's no longer available to me I want another one or my money back.

Today 11/2 I finally got a response. Apparently the game in question is no longer available so I received a coupon for another standard game. I'm satisfied with the outcome but still very disappointed by the length of time it took.

Update 5/8/17 I ran into another game that is apparently no longer available. I put in a ticket and received an email very quickly saying they couldn't get to my ticket right away but here's a coupon for a free game. Impressive. It took a while but they came back with another email saying the game was no longer available so here's another coupon for a free game. Impressive again. Apparently they are paying some attention to all the negative press they've been getting. I've upped my rating to three stars for average. We'll see if this trend continues. I'm still not going to give them any more of my money.

I had a problem with a game i purchased flickering so badly that i couldn't play it. I complained of course and wanted it fixed. Not ten hours later, they had said 24 to 48 hours, that had sent me a list of ways to troubleshoot. I am a techno-idiot. I couldn't troubleshoot something with an idiots guide and a gun to my head. But there right in clear print was a coupon code for a free game it i wanted that instead. A wonderful alternative. Now i have a game i can actually play and no frustrating techno babel to wade through, fail, give up, and still have no game. Do i wish i could be playing the game i ordered originally? Yes. But i am happy with my second choice and getting this alternative is, in my experience, absolutely unheard of. I had expected to fight for months for a refund. So five stars big fish.