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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Not sure exactly what you need? The experts at B&H will guide you through the options and trade-offs at different price points. A trustworthy lot.
This is the third time that I have bought items from B&H. Always found that they have the best prices and shipping is always quick and free. Will continue to do online shopping with B&H as I have never had an issue with them.
Easy and good prices, will wait on the final results when we get it. This is for our grandson for college.
Said no sales tax then at checkout I was charged tax?
Please get back to me *******@borderlandrealty.com----Thanks Terry
I have ordered from B&H for the last 15 years and have never had an issue. Fantastic company that I can't say enough good things about.
I don't shop online often, but when I do, B&H is always the site for me! They always have great prices, the ordering process is super easy and the products are exactly as described! I highly recommend them!
The website is easy to navigate and they have everything in stock. I also really appreciate the reviews!
I have bought several photography related items from B&H. All products arrived on time and in excellent condition. I purchased a used lens over a year ago from B&H and not only did I save $$ but it was in great condition!
The best store ever, the best costumer service online and in the phisycal store! This p2 cards are too expensive but are truly convenient for use it in Varicam cameras
I've purchased several items from here, they have great prices and fast shipping haven't been disappointed.
Purchased a fabulous camera and keyboard kit for the holidays! I couldn't be happier with the product options and price point each time I shop B & H, you can look elsewhere but you will come back to B & H!
Every thing is wonderful, I like the site, and it is easy to buy from B & H
The products more than amazing
Re: preorders, if you need or want your product or merchandise within a reasonable amount of time, DO NOT PREORDER with B&H. I placed my pre order of the macbook air on 11/23/18... after written inquiry, several calls, several estimated restock dates. On 12/4/2018 I was told it would be up to 10 more days, MAYBE. The customer service rep. Was very quiet and unconcerned which resulted in cancellation of my order which he was able to do without question or attempt to resolve before the call ended I received an email that the order was cancelled, which was not what I wanted but the response time was better. Just an FYI... ITS NOT WORTH IT
Thank you for your order and this feedback. We regret your dissatisfaction. ETA information is provided to us by our suppliers. While they try to be accurate sometimes they are optimistic. Othe4r times, situations change. When we receive updated information, we provide that to our customers. We understand your impatience are regret you chose to cancel the order. -- Henry Posner / B&H Photo-Video
From photographic to electronic equipment, B&H is my go-to supplier. The selection is in line with my needs, and the orders are processed and shipped quickly. No need to visit Amazon for these products.
B&H is simply the best place for electronics. No need to shop around, they will have it and have the best price all with no shipping.
I have been a loyal B&H customer since 1999. I even worked right down the street from the NYC superstore for 10 years. Since I specialize in web, graphic design and business photography, I am constantly in need of the newest products and technologies to keep my small business going. I try to buy local as much as possible but B&H is my go to for the hard to find or more expensive equipment. I have purchased a drone, full frame mirrorless cameras and large format printers - products ship fast and free and I always get a fair price and a great rebate incentive.
It's always amazing to see that everything I require is in stock and comes quickly! I've never received a wrong order!
I'm a 3d artist, residential designer, photographer, entrepreneur and small business owner. I use a very wide variety of technology and equipment and I have used B&H almost exclusively for my business and professional equipment needs for years. I have found them to have better service, packaging, tracking and customer service than Amazon, with similar and competitive pricing. I think their customers service is impeccable. Their prices are competitive and they are very easy to work with. I appreciate their wide variety of up to date product lines in all fields along with their quick and (usually) free shipping. Very happy. Thanks!
Purchased the mac book pro and samsung portable T5 SSD and cant wait to use it. I would update my review once I receive my packages.
What more could I want? Nothing. Great prices, huge inventory and prompt free shipping.
One of my favorite online stores.
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This spring a SCOTUS decision opened the door for individual states to require out-of-state retailers collect and remit sales tax even if the retailer does not have a physical tax nexus in the state. To date more than 20 states have opted in to this opportunity. -- Henry Posner / B&H Photo-Video