B&H Photo Video

I've been a customer for many years and slowly, the number of camera stores seems to be drying up. But this site is still the absolute best! It provides the most detail for every product, gives you links to almost all of the compatible accessories, and when you post a question, both the manufacturer's representative and a B&H rep will chime in within 24 hours to give you a thorough answer, including helpful links. There is great value in signing up with their Payboo credit account, as it gives you discounts equivalent to sales tax. I will continue to come back here for all of my needs. They have the same price as any other retailer, if not better.

Terrible experience with B&H. I ordered a remote flash trigger and they had two addresses on file for me, one of which I haven't lived in for years. For some reason, they defaulted to shipping to this old address. Once I noticed the error I immediately contacted B&H, who told me to use the FedEx "delivery manager" to change the delivery. When I attempted to do this, I received the following message: "Due to shipper restrictions, additional delivery options are not available for this shipment. For more information please contact the shipper." So basically, B&H tells me to contact FedEx, and FedEx tells me to contact B&H. What is especially frustrating is that I noticed the error when the package was right here in Sacramento, where I live. Yet B&H claimed they could do nothing. Thankfully I did not order something more expensive. I will never buy from this company again.

That user survey must be getting put to good use, because my experience just gets better. Everything I need to know or see is right there. Most recent tweaks to the checkout have made it less confusing. As for customer service, I had an issue with an order and called CS. They were on it! The customer service rep kept me updated on the situation it was awesome. The one thing lacking are more user reviews, and thats not so much a site problem as its a user problem. Overall Id say Im more than pleased with my ecommerce experience.

You'll find quality items here that you can't find in stock with other online stores. The only thing that I would improve with this company is their shipping provider. Shipments sometimes come a day after the expected date, which can cause a problem if resources are lined up to help with setup and installation of the merchandise.

I've been doing business with B&H for many years now. I've ordered a lot of items over the years some big and some small. They are always priced well and if an item happens to be one of their "Daily Deals" you will most likely NOT find the item anywhere on the web for less money. Today prior to this review I bought a small item for!/2 the price it was on Amazon--50% cheaper!

The one area in which this company really shines is customer service. I've had to contact them on several occasions and it's always been a great experience. I don't think I've ever dealt with a company that has so many people on staff with the level of technical experience that B&H has. They really know their products and have helped me out many times.

I have been buying things there for years. It's always gone well and the one instance where something was damaged on arrival they sorted it out promptly. This order was an assortment of odd's and ends I needed, filters, lens hoods etc. The prices were fair, everything was in stock and the 3 days freight was free. Hard to beat.

As much as I love buying from a local camera store, a lot of the time the product has been opened/returned/used in some slight manner. Usually not a big deal until you consider how much you're paying for it. B&H because they are such a large volume dealer, never has this problem. The product you get is always brand new and in perfect condition. Add easy ordering and great customer service, and it makes me love them so much more =) Do yourself a favor and skip amazon and best buy and just do it right and shop here first.