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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
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Mexico
1 review
0 helpful votes
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Site easy to use
September 26, 2017

I like to buy in BH Photo because they usually have what I want and pay no Tax.

Te site is very friendly and easy to use, they always ship on time

Date of experience: September 26, 2017
Georgia
1 review
0 helpful votes
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Best all over the world
September 26, 2017

If u want anything high quality i always be here, im professional photographer and i need quality guarantee that every orders be cool

Date of experience: September 26, 2017
California
3 reviews
2 helpful votes
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I have been purchasing from B&H Photo for at least a decade and have never had a single problem. Their prices are great and so is their customer service. They are a solid go-to company. Five star company.

Date of experience: September 26, 2017
Minnesota
1 review
0 helpful votes
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So much stuff!
September 26, 2017

B&H has everything. Their website is very easy to navigate. I appreciate the reviews and the detailed descriptions of the products.

Date of experience: September 26, 2017
Canada
1 review
1 helpful vote
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Shipping
September 26, 2017

I NEED Purolator for Canada shipping. UPS is overcharging duty fees a lot compare to Purolator. It make purchasing for Canadian a lot less interesting. Although I am a customer of BH since many years, I will have to find another store with cheaper shipping process.

Date of experience: September 26, 2017
New York
1 review
0 helpful votes
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My standard shopping site for all photo supplies: great website, good prices, quick service. Reviews and comments are especially helpful because they are by knowledgeable people who actually know what they are talking about.

Date of experience: September 26, 2017
North Dakota
1 review
0 helpful votes
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I've used B&H for many years. Reasons? 1. I always get to talk with someone courteous and knowledgeable. 2. Fair pricing on everything. 3. Up to date stocking on nearly everything. 4. Really fast service and delivery options. 5. They're just nice guys to talk with. (Need marital advice? Call B & H!)

Date of experience: September 25, 2017
Wisconsin
1 review
0 helpful votes
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Great shopping experience!
September 25, 2017

B&H makes it easy to compare products, gives the best price for quality products, and ships fast and easy.

Date of experience: September 25, 2017
California
1 review
0 helpful votes
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Best camera store
September 25, 2017

I have always had great success with purchasing camera and computer equipment through your store. The service has always been great.

Date of experience: September 25, 2017
California
1 review
0 helpful votes
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Ordered a new printer
September 25, 2017

We love your web ordering process - so easy to use! We also appreciate the detailed product descriptions and having the ability to compare different models.

Date of experience: September 25, 2017
Oklahoma
1 review
0 helpful votes
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It's great!
September 25, 2017

Great products! It's super easy to order and then once you order online everything ships very quickly and arrives on time.

Date of experience: September 25, 2017
Oklahoma
1 review
0 helpful votes
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Confidence in Business
September 25, 2017

For so many years I have been doing business with B&H and they have ALWAYS had the best price, fastest delivery, and best customer support. No one comes close to providing that level of perfection in the A/V World. Love you guys!

Date of experience: September 25, 2017
Georgia
1 review
0 helpful votes
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Easy Peasy
September 25, 2017

As always, easy checkout, quick delivery, what more can be said? Everything you want in an e-commerce site.

Date of experience: September 25, 2017
Louisiana
1 review
0 helpful votes
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Great Service
September 25, 2017

Have always had nothing but great service when dealing with B&H, shipping is great and if I have an issue, the folks on the phone are extremely helpful and courteous. Love B&H!

Date of experience: September 25, 2017
Florida
1 review
0 helpful votes
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THE BEST STORE
September 25, 2017

GUARANTEE, COMPLIANCE, QUALITY, GOOD PRICE. YOUR RETURN POLICY IS FAIR AND SIMPLE. CUSTOMER SERVICE IS FAST.

Date of experience: September 25, 2017
Maryland
1 review
0 helpful votes
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Best Company
September 25, 2017

A great company with great service. I couldn't ask for a better place to purchase my equipment. Delivery is awesome and they have the best stuff.

Date of experience: September 24, 2017
Texas
1 review
0 helpful votes
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EASY TO ORDER
September 25, 2017

Best price! Good info. I got a Sony lens a couple months ago and so far so good. Just ordered a Pico projector today. We will see if the product lives up to the good review.

Date of experience: September 24, 2017
California
1 review
0 helpful votes
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I have purchased a 65" 4K Samsung LCD TV, an ASUS laptop, and many numerous other big and small items. I always received exactly what it was I thought I was ordering, and it always arrived in great condition. Even the big TV. Being from the west coast, the free expedited shipping and lack of sales tax are bonuses.

Date of experience: September 24, 2017
Massachusetts
2 reviews
0 helpful votes
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Always good to buy at BH
September 25, 2017

Easy to buy and the product always arrives the next day despite other shipping options. Thank's B&H Photo Video

Date of experience: September 24, 2017
Brazil
1 review
0 helpful votes
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The Best
September 21, 2017

BH online store is really easy to navigate, and it has plenty information to help the customer decide. Good price, excelente communication.

Date of experience: September 20, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States