On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have ordered a number of items from these folks and have found them wonderful to do business with. The prices are good and they will even refund the difference if an item goes on sale just after you order. The customer service is good - people are always courteous and good to work with and their technical chat teams are knowledgeable. This is my first stop whenever I need anything photo or electronic.
I've been a loyal customer of B+H since returning to the US in 1970 after living abroad for a few years. Loved it then and continue to do so.
I buy thousands of CDs. B & H has always been pleasant to do business with.
Fast shipping, packaged well, good quality cds, the best prices of anywhere.
I'm very happy to continue with them.
Of all the online businesses I deal with B&H is without the best. They are anxious to make all orders right. They are easy to contact and get advice.
Pricing was instrumental in my decision. I knew I was buying of the best brands of memory. 100 points
Reliable shipping of in-stock items. Amazon's shipping is becoming more unreliable so I stick with B&H Photo for my electronics.
Enjoy using their store. It has all the items I need. Great prices. Lots of photography needs and very helpful.
Always what I need for a fair price! Whether I am looking for something new or a replacement I can find it at B&H Photo.
I like Amazon. I love B&H. All day everyday. Customer service and prices second to none. Keep on keeping on B&H.
Competitive prices, great website interface. Free shipping when I didn't expect it. Thanks B&H!
Only thing I don't like is the 100 character minimum in the review section. Why is this?
Always seem to have what I need. Good price point fast delivery easy navigation but 100 characters is a bother
B&H consistently provides the products and pricing I need to keep me coming back. Their before-the-sale advice is always rock solid, so I don't have to worry about having to send anything back.
They seem to have all the top quality things as far as photography goes. A pluss in my books. I am on a disability pension so I have to watch what I buy.
As usual, website easy to move around and found exactly what I was looking for. I like that. Thanks!
I've ordered a variety of audio and video equipment from B&H over the last few years, and it's always been well listed (item descriptions and photos), well priced, and well handled. Chat and phone service have been good when I've had questions, but their site makes it easy to research for yourself as well!
Always love shopping with B & H. I'm a newly minted semi-professional photographer, and they're one of the only groups that can match and beat the other big players.
Everything I want for photography when I want it. Cool place to shop on line and in person. I really like the free shipping, too.
Bought Thinoptics package from them. Thinoptics is always sold with 2 pairs. B&H package only contained one, yet charged me the same price as the Thinoptics site for 2. Reached out to B&H. They sent me a return label that cost $11 to use. Outrageous customer service.
Given that I live in a very rural area I order from B&H regularly and I am pleased with there service more than regularly - they are always ready and willing to send me what I need.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL