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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
This company responds to reviews on average within 0 days

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Washington
5 reviews
15 helpful votes
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Great Company
September 30, 2017

I have ordered a number of items from these folks and have found them wonderful to do business with. The prices are good and they will even refund the difference if an item goes on sale just after you order. The customer service is good - people are always courteous and good to work with and their technical chat teams are knowledgeable. This is my first stop whenever I need anything photo or electronic.

Date of experience: September 30, 2017
New Jersey
1 review
0 helpful votes
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Long time customer
September 29, 2017

I've been a loyal customer of B+H since returning to the US in 1970 after living abroad for a few years. Loved it then and continue to do so.

Date of experience: September 29, 2017
Maine
1 review
0 helpful votes
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I buy thousands of CDs. B & H has always been pleasant to do business with.
Fast shipping, packaged well, good quality cds, the best prices of anywhere.
I'm very happy to continue with them.

Date of experience: September 29, 2017
Kentucky
1 review
0 helpful votes
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Business Done Right
September 29, 2017

Of all the online businesses I deal with B&H is without the best. They are anxious to make all orders right. They are easy to contact and get advice.

Date of experience: September 29, 2017
Texas
1 review
0 helpful votes
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Just awesome
September 28, 2017

Pricing was instrumental in my decision. I knew I was buying of the best brands of memory. 100 points

Date of experience: September 28, 2017
New Jersey
1 review
0 helpful votes
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Better than Amazon
September 28, 2017

Reliable shipping of in-stock items. Amazon's shipping is becoming more unreliable so I stick with B&H Photo for my electronics.

Date of experience: September 28, 2017
Michigan
1 review
0 helpful votes
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Always Good
September 28, 2017

Enjoy using their store. It has all the items I need. Great prices. Lots of photography needs and very helpful.

Date of experience: September 28, 2017
Florida
1 review
0 helpful votes
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Fair Price
September 28, 2017

Always what I need for a fair price! Whether I am looking for something new or a replacement I can find it at B&H Photo.

Date of experience: September 28, 2017
Pennsylvania
1 review
1 helpful vote
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I like Amazon. I love B&H. All day everyday. Customer service and prices second to none. Keep on keeping on B&H.

Date of experience: September 27, 2017
Michigan
1 review
0 helpful votes
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Love these guys.
September 27, 2017

Competitive prices, great website interface. Free shipping when I didn't expect it. Thanks B&H!
Only thing I don't like is the 100 character minimum in the review section. Why is this?

Date of experience: September 27, 2017
Mississippi
1 review
0 helpful votes
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Fast easy
September 27, 2017

Your website is fast and easy to use. Highly recommend customers use your site for fast easy ordering.

Date of experience: September 27, 2017
Virginia
1 review
0 helpful votes
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Good stuff
September 27, 2017

Always seem to have what I need. Good price point fast delivery easy navigation but 100 characters is a bother

Date of experience: September 27, 2017
New York
2 reviews
0 helpful votes
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B&H consistently provides the products and pricing I need to keep me coming back. Their before-the-sale advice is always rock solid, so I don't have to worry about having to send anything back.

Date of experience: September 27, 2017
Canada
1 review
0 helpful votes
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They seem to have all the top quality things as far as photography goes. A pluss in my books. I am on a disability pension so I have to watch what I buy.

Date of experience: September 26, 2017
Maryland
1 review
0 helpful votes
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Usual great serivce
September 26, 2017

As usual, website easy to move around and found exactly what I was looking for. I like that. Thanks!

Date of experience: September 26, 2017
Virginia
1 review
0 helpful votes
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Happy customer many times.
September 26, 2017

I've ordered a variety of audio and video equipment from B&H over the last few years, and it's always been well listed (item descriptions and photos), well priced, and well handled. Chat and phone service have been good when I've had questions, but their site makes it easy to research for yourself as well!

Date of experience: September 26, 2017
New Mexico
1 review
0 helpful votes
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Always love shopping with B & H. I'm a newly minted semi-professional photographer, and they're one of the only groups that can match and beat the other big players.

Date of experience: September 26, 2017
Kentucky
1 review
0 helpful votes
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Everything I want for photography when I want it. Cool place to shop on line and in person. I really like the free shipping, too.

Date of experience: September 26, 2017
Texas
5 reviews
11 helpful votes
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Bought Thinoptics package from them. Thinoptics is always sold with 2 pairs. B&H package only contained one, yet charged me the same price as the Thinoptics site for 2. Reached out to B&H. They sent me a return label that cost $11 to use. Outrageous customer service.

Date of experience: September 26, 2017
Idaho
1 review
0 helpful votes
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Given that I live in a very rural area I order from B&H regularly and I am pleased with there service more than regularly - they are always ready and willing to send me what I need.

Date of experience: September 26, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States