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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I was able to order the exact merchandise I was looking for at a nice discount, with free shipping and no tax. I've purchased many photo-related items from B+H over the years and never had any issues and completely satisfied.
Always a great experience. I've been shopping with B&H for more than 40 years. There has never been a problem.
Its the jam! Great Customer service, all the gear you could ever want. Great experience
Good pricing, wide variety of product choices and fast delivery. The products are very high quality at reasonable prices
Had a great transaction. Your website was simple and straight forward. I had multiple gift cards that I was using and didn't think the website would allow for me to enter them. But I was wrong. It allowed me to enter multiple gift cards and it was simple. So far... so good.
First-time visitor to the website. Easy search function to show just what I wanted to see. No sales tax where I live, fast, free delivery. I'll be back.
Great selection of products, competitive prices, I love shopping here! I have always had a great experience with B&H Photo and will continue to shop here.
Great Web Site! Great people to talk with--very friendly and helpful! A friend referred me and I've been coming back ever since... great job guys!
I shop around, but I always come back to B&H. Great site, free timely shipping. Really cool: Deal flyer emails sometimes get me some deep discount surprises!
Im always in a hurry, so B&H makes it easy for me to get my $#*! fast! Ordering is really FAST! More words, more words, more words
I love shopping at B&H. Excellent prices, free shipping on most items and promp delivery from New York to Calgary. This is not my first time purchasing and certainly not my last... Also, thank you for the catalog
After comparing other websites I went with B&H because they offered free shipping to Canada. That sold it for me. Best price on the net was also a big incentive.
This is my first purchase from B&H. Their website was helpful in making may choice but above all I am relying on their stellar reputation and flexible return policies.
B&B est, et de loin, le meilleur magasin en ligne que je pratique.
En cinq ans maintenant, j'ai toujours été pleinement satisfait du choix proposé, de la qualité du service,... et des prix.
Alain Dorbath
Quick, simple, and easy. Stress-free on purchasing and returns. Always a fan of B&H!~ For 5 years, I have been a buyer of B&H with items of all sort; computer parts, cameras, lenses, and lighting. Keep being awesome B&H =]
Good prices, honest, and a knowledgeable staff.
I wish you guys could redo your rewards system. Sometimes the rewards email doesn't show up. Also it should be easy to see the total rewards balance without having to re-enter card numbers and pin. Just show the total.
B&H is a store there is so much to love about for a video entrepreneur like me, i find so much of what i need at prices that i can afford and i always come away happy and more able to get out there and do my thing.
Thank you B&H, keep up the great work!
Shop around and you will end up here where you started! All my film as well as digital
Cameras and lenses you can't find better prices or service.
Good pricing, wide variety of product choices and fast delivery. The products are very high quality at reasonable prices. Long history of buying from B&H.
I have purchased a variety of photography equipment and am always pleased with the products I have received.
Love the service & free shipping! Knowledgeable associates that can answer any questions I have. Definitely the professionals choice
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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