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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
This company responds to reviews on average within 0 days

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Pennsylvania
1 review
0 helpful votes
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I was able to order the exact merchandise I was looking for at a nice discount, with free shipping and no tax. I've purchased many photo-related items from B+H over the years and never had any issues and completely satisfied.

Date of experience: November 16, 2017
Florida
1 review
0 helpful votes
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Always a great experience. I've been shopping with B&H for more than 40 years. There has never been a problem.

Date of experience: November 16, 2017
Illinois
1 review
0 helpful votes
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A1
November 16, 2017

Its the jam! Great Customer service, all the gear you could ever want. Great experience
Good pricing, wide variety of product choices and fast delivery. The products are very high quality at reasonable prices

Date of experience: November 16, 2017
Minnesota
1 review
0 helpful votes
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Great Transaction
November 16, 2017

Had a great transaction. Your website was simple and straight forward. I had multiple gift cards that I was using and didn't think the website would allow for me to enter them. But I was wrong. It allowed me to enter multiple gift cards and it was simple. So far... so good.

Date of experience: November 16, 2017
Florida
1 review
0 helpful votes
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First-time visitor to the website. Easy search function to show just what I wanted to see. No sales tax where I live, fast, free delivery. I'll be back.

Date of experience: November 16, 2017
Colorado
1 review
0 helpful votes
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Love B&H Photo!
November 16, 2017

Great selection of products, competitive prices, I love shopping here! I have always had a great experience with B&H Photo and will continue to shop here.

Date of experience: November 15, 2017
California
1 review
0 helpful votes
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I love B&H!
November 16, 2017

Great Web Site! Great people to talk with--very friendly and helpful! A friend referred me and I've been coming back ever since... great job guys!

Date of experience: November 15, 2017
Iowa
1 review
0 helpful votes
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I shop around, but I always come back to B&H. Great site, free timely shipping. Really cool: Deal flyer emails sometimes get me some deep discount surprises!

Date of experience: November 15, 2017
California
1 review
0 helpful votes
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Im always in a hurry, so B&H makes it easy for me to get my $#*! fast! Ordering is really FAST! More words, more words, more words

Date of experience: November 15, 2017
Canada
1 review
0 helpful votes
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Excellent Online Shopping
November 16, 2017

I love shopping at B&H. Excellent prices, free shipping on most items and promp delivery from New York to Calgary. This is not my first time purchasing and certainly not my last... Also, thank you for the catalog

Date of experience: November 15, 2017
Canada
1 review
0 helpful votes
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After comparing other websites I went with B&H because they offered free shipping to Canada. That sold it for me. Best price on the net was also a big incentive.

Date of experience: November 15, 2017
California
1 review
0 helpful votes
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First Purchase
November 16, 2017

This is my first purchase from B&H. Their website was helpful in making may choice but above all I am relying on their stellar reputation and flexible return policies.

Date of experience: November 15, 2017
France
1 review
0 helpful votes
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B&B est, et de loin, le meilleur magasin en ligne que je pratique.
En cinq ans maintenant, j'ai toujours été pleinement satisfait du choix proposé, de la qualité du service,... et des prix.
Alain Dorbath

Date of experience: November 15, 2017
California
1 review
0 helpful votes
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Quick, simple, and easy. Stress-free on purchasing and returns. Always a fan of B&H!~ For 5 years, I have been a buyer of B&H with items of all sort; computer parts, cameras, lenses, and lighting. Keep being awesome B&H =]

Date of experience: November 15, 2017
Wisconsin
1 review
0 helpful votes
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Good prices, honest, and a knowledgeable staff.
I wish you guys could redo your rewards system. Sometimes the rewards email doesn't show up. Also it should be easy to see the total rewards balance without having to re-enter card numbers and pin. Just show the total.

Date of experience: November 15, 2017
Barbados
1 review
0 helpful votes
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My go to place
November 16, 2017

B&H is a store there is so much to love about for a video entrepreneur like me, i find so much of what i need at prices that i can afford and i always come away happy and more able to get out there and do my thing.
Thank you B&H, keep up the great work!

Date of experience: November 15, 2017
Pennsylvania
1 review
0 helpful votes
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Shop around and you will end up here where you started! All my film as well as digital
Cameras and lenses you can't find better prices or service.

Date of experience: November 15, 2017
New Jersey
1 review
0 helpful votes
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Fast and Efficient
November 16, 2017

Good pricing, wide variety of product choices and fast delivery. The products are very high quality at reasonable prices. Long history of buying from B&H.

Date of experience: November 14, 2017
Michigan
1 review
0 helpful votes
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Outstanding!
November 16, 2017

I have purchased a variety of photography equipment and am always pleased with the products I have received.

Date of experience: November 14, 2017
Colorado
2 reviews
0 helpful votes
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B and H Rocks
November 15, 2017

Love the service & free shipping! Knowledgeable associates that can answer any questions I have. Definitely the professionals choice

Date of experience: November 14, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States