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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
This company responds to reviews on average within 0 days

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DO
1 review
0 helpful votes
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Great prices, this is my favorite place to get all my gear... from photo equipment to computer accesories and much more!

Date of experience: November 24, 2017
North Carolina
1 review
0 helpful votes
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Love dealing with B&H
November 24, 2017

Great prices and deals, fantastic customer support and service. Never had an issue with the many items I've ordered.

Date of experience: November 24, 2017
New York
1 review
0 helpful votes
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Love B&H Photo Video
November 24, 2017

This is my #1 go to for all my photography essentials! Always great prices! Easy to order website. Easy to find exactly what you are looking for!

Date of experience: November 23, 2017
District of Columbia
1 review
0 helpful votes
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I do not understand why you could not recognize my presetted password. You make me reset whole thing as a new customer. It is very inconvenient to me.

Date of experience: November 23, 2017
Oklahoma
1 review
0 helpful votes
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Great Business
November 23, 2017

Have ordered from this company many times and all orders and products were as advertised. Shipment was always no hastle.

Date of experience: November 23, 2017
Arkansas
1 review
0 helpful votes
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Love this place!
November 23, 2017

Great prices, quick shipping, quality merchandise. Love this place. I have purchased several things from B&H and have been pleased with every transaction. Placing an order is quick and easy and it arrives very quickly. Would highly recommend to everyone.

Date of experience: November 23, 2017
Arizona
1 review
0 helpful votes
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Faster than before
November 23, 2017

Ordering things online is made convenient when using B&H.
Expedited shipping, competitive pricing, and tax free... more

Date of experience: November 23, 2017
Massachusetts
1 review
0 helpful votes
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Cell phones prices are less compared to other websites. So its a nice competition to amazon... Good job guys

Date of experience: November 23, 2017
Canada
1 review
1 helpful vote
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The price ended up being at least $125 less than a comparative price found up here in Canada. The shopping was easy and I was especially pleased to have them offer to take care of the customs and clearance for me (as that can be a particular pain and rip off for us up here). I will definitely be including them in my shopping adventures in the future.

Date of experience: November 23, 2017
Virginia
1 review
0 helpful votes
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I love BH
November 23, 2017

Toi rat thich su linh dong ve gia va cac mat hang rat rat phong phu cua BH. Toi da gioi thieu website nay cho ban be cua toi rat nhieu lan va ho da cong nhan nhu toi.
Thank BH

Date of experience: November 23, 2017
Oklahoma
1 review
0 helpful votes
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Easy, and detailed
November 23, 2017

Love the reviews and descriptions that help with my decision making. Very detailed and shopping is an easy process on their site. Thank you!

Date of experience: November 23, 2017
Israel
1 review
0 helpful votes
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Superb customer support
November 23, 2017

Superb customer support, reliability, fast shipping, ease of online shopping, they accept PayPal payments.

Date of experience: November 23, 2017
Virginia
1 review
0 helpful votes
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Everything I could ask for and then some. B&H is just outstanding in every way.
Ive been a customer of B&H for over (9) years now, and have nothing but excellent service.
Thanks again for years of continuous professional products and customer service.
Happy Holidays to all the people who make this company work so well.

Date of experience: November 23, 2017
Maryland
1 review
0 helpful votes
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B&H ROCKS!
November 23, 2017

Easy site navigation, full product disclosure/description, excellent product availability, competitive pricing, and free expedited shipping delivered to my door in 2 days. Why get caught up in the black Friday madness?

Date of experience: November 23, 2017
Texas
1 review
0 helpful votes
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Quick and Simple
November 23, 2017

Ordering things online is made convenient when using B&H.
Expedited shipping, competitive pricing, and tax free purchases. Only thing I would recommend is price matching other retailers such as Amazon (if feasible).

Date of experience: November 23, 2017
Missouri
1 review
0 helpful votes
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I spent over an hour trying to use the bestbuy website. I did an internet search and found your site. 5 minutes later, I had completed my order. Thank you!

Date of experience: November 22, 2017
Washington
1 review
0 helpful votes
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Better than Ebay!
November 23, 2017

Ease of searching for products, added convenience of easy ordering and prices that beat the competition... this is the place you want to be!

Date of experience: November 22, 2017
California
5 reviews
0 helpful votes
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Mini Mac Purchase
November 23, 2017

Smooth and effortless. Great prices and always competitive. Have bought and will continue to buy from B&H Photo. Highly recommend.

Date of experience: November 22, 2017
New Mexico
2 reviews
0 helpful votes
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Love this store
November 23, 2017

Its always easy to find what I need and to follow-through with my purchase. The items are clearly described and shipping is a breeze.

Date of experience: November 22, 2017
Canada
1 review
0 helpful votes
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Best service to Canada
November 23, 2017

B&H is the easiest to use US website for me as a Canadian. Every time I have ordered it has been accurate and no extra charges when I chose to have B&H pay all taxes and duties. I wish all businesses where this professional.

Date of experience: November 22, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States