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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I have been shopping hear since the Mini DV 8 Sony Camcorder days... you have a lifelong customer! Unmatched... anywhere in the world!
Very user friendly website! Have loved and enjoyed working with you all since the late 80's when I use to order for the film industry. You have always been a true and wonderful retailer. Keep up the wonderful work!
I have purchased cameras, lenses, accessories from B&H via the Internet. Every order was accurately filled & shipped in a timely manner. I ordered a used lens that had an intermittent.
I love dealing with B&H Photo Video. They have good stuff, their prices are the best with no shipping fees (who could not like that) and they are always friendly and helpful and professional. It's a pleasure doing business with B&H Photo Video staff.
I have purchased a lot of electronics online and B&H always has the best prices. I had a couple of things I have had to get exchanged and returned and the customer service is excellent!
Best prices online and very good customer service!
If I can view the item once I start to check out, it would be nicer. I can make sure the item is the correct one before my payment
I have shopped with B&H before for photography products. This time it was MacBook Pro. Best deal out there. Thanks B&G, you Rock!
I always get my electronics from B and H as their customer service is exceptional in all aspects and prices are very reasonable. Awesome job as always.
Was emailed a killer deal on an LED light. After a few min of research, my mind was made up and bought it. Generally these lights are out of my budget so I would have never gone looking. Thanks for passing along a great deal.
I've purchased several monitors for our office from B&H Photo when they have them on sale. Saved a lot of money on some very high quality monitors over the years. If you're on an Apple MacBook Air (2013 or later) you can run the LG 34" ultra-wide at it's native resolution (almost 4k)! The LG Ultra-wide is an amazing 21:9 aspect ratio monitor and it works great for office work laptops! Get the correct model with Thunderbolt 2 connectors: 'LG 34UC98-W 34" 21:9 Curved IPS Monitor'. There's also a newer USB C model, but that's only going to work well with later model Apple computers with USB C connectors. The model listed herein is the best model for owners of slightly older Apple laptops. Anyway, just wanted to slip that bit into this review about how much I've enjoyed purchasing from B&H over the years. I think they are a great place to buy stuff online. When they're having sales, they can even undercut Amazon!
This is always the first place I use to research items. The tech support and customer service is second to none!
Excellent layout and very clear. Will shop here again. Review is taking too long to write. That's the only gripe.
I think your checkout -- from determining shipping vs billing addresses & nearly everything else, to be the most awkward I've ever encountered. It was so frustrating that just before submitting I thought of leaving & seeing if I could find another site with the same prices. When it came down to it, I decided I'd finish the purchase with you but I'd not like to come back...
Have shopped with B&H for 20 years or so and have always had a great experience. Fair prices (and the occasional great deal!), excellent customer service, prompt shipping.
Second purchase from this company, and it's been great dealing with them. Laptop a couple of years ago, new iPad this year. Great price, good service, prompt delivery and easy website. I don't think you can do better than that. Kudos, folks.
The price for the camera I purchased was the lowest around. And purchasing online was extremely easy.
I give you five stars, because you always have everything. Good prices too! I like shopping with you so much
Checked rates around and found B&H having very competitive rate, it was easy to order as it had save all my preferences and no taxes if shipped outside NY, so what else do I need. Keep up the great work.
Easy website, always deliver good product, and great customer service. Customer service agents know their products and are helpful.
No hesitations-- B&H always is my go-to store for ordering any photography equipment. They offer the best prices, shipping is free, and no added taxes for my home state, which is a HUGE additional savings! They have the products that I want along with the expertise to help me decide, if I have any questions.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members