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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I have been using B&H for some 40 years now. They have absolutely proven to be a trustworthy and quality operation. Rarely have I had an issue and when I did they took care of it quickly and properly.
Keep it up guys.
Horrible Horrible Experience! Do NOT BUY from them if you want something quickly. Do NOT TRUST their Expedited Shipping. I ordered some items spending considerable amount of funds after they offered Free Expedited Shipping which is 1-3 business days depending on the location. However, after I placed the order, the website said I would get those items in 5-6 business days. Why would B&H Photo advertise and promise a free expedited shipping when they do not send the items by expedited way? It is a total lie just to have the sales, not an honest service. I only placed an order thinking I would get it on time as a gift for a special person. Now, I got nothing. Zero Star for you B&H.
I would give B&H more stars for service and available stock but 5 stars was all they had posted. Great service and great people.
Found my item, and was purchased in no time. I like the account overview that shows my recent views. Very helpful in remember what i was researching
I am excited to find this product on sale looking forward to using it. I chatted with the sales rep. And he was very informative. I believe I purchased the best one for me.
Great selection, reasonable prices and meets all expectations. Web site is easy to navigate. Ordered before from b and h never had problems and will oder again in the future.
I just bought a Metz Mecablitz 26 AF-1 electronic flash for my Fujifilm digital camera. I've been looking for a reasonably priced TTL flash for my camera. I do hope this flash will be a good addition to my camera equipment.
Since dealing with B&H, I have found that they actually listen to their customers. Quick on returns, answer questions, resolve issues. Additionally they have some of the better prices on equipment. They make it easy for the consumer, better than Amazon.
B&H is my one stop source from Cameras to electronics. From the web site to the store counter they provide top notch service and always good value. Thank you
B & H es extremadamente fácil de usar. Tienen stock adecuado para completar pedidos de último minuto. Tengo pedidos anteriores de B & H y no he tenido ningún problema. El sitio web siempre es fácil de navegar y fácil de usar. Fácil pago Los productos cumplen con las expectativas.
Great service with a great price. Free one day shipping. I have gone over to the dark side and wanted to shoot with a smaller camera. Great price on Panasonic body and lens.
Fabulous selection of instant camera I had been pricing around, allowed me to build a bundle at an extremely attractive price!
B&H Is extremely user friendly. They have adequate stock to fill last minute orders. I have orders before from B&H and haven't had any issues. Website is always easy to navigate and simple to use. Easy checkout. Products live up to expectations.
B & H has always treated me well. I've order from them sporadically over 30 years. And I've stopped into the Time Square store!
Most of the thinghs are easy to find, arriving on time to the world, Happy Hanukkah from Cancun Mexico!
I just wanted to order a new camera bag that I saw online on another site and B&H had it. Piece of cake to place the order. Good for them and PayPal.
Half my extensive camera collection came from B&H; the other half was made LONG before B&H came into existence. Can't beat the knowledge, selection, quality, prices, OR THE ALL IMPORTANT SERVICE. Keep up the excellent work!
I have been buying from B&H for some years. I don't order often. When I do I know I am getting excellent products at reasonable prices. I have never had a problem with purchasing or check out.
Excellent Price (sale), good service, on time delivery (and free). What else can you say.
This is the third time I have ordered.
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members