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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Best price, best website, best delivery!
Makes my busy job as a Purchasing Manager much easier!...
Great company to deal with. Merchandise and service is always top notch. Have been a customer for many years.
Encuentro siempre todo lo que quiero.
Las reseñas de clientes me ayudan a entender si el producto es lo que necesito o no.
Y el servicio de B&H es excelente
Un día tengo que ir en persona a la tienda..
Excellent service, terrific customer service, competitive pricing (no tax if they ship out of state), generally free shipping and everything under the sun. Toured the store the last time I was in NY. A grown man's toy store.
Love shopping with B&H. Great service and competitive prices make it my go to place for electronics gear.
Excellent web site and customer service. Amazing selection. Most items in stock. Fast shipping. Great prices.
Good product, nice price! Website is designed very well, very fast, best purchase experience I have had. Have live chat support. 5 stars. I am sure I will purchase more in B&H Photo Video.
Very smooth checkout experience. Easy to find products, see reviews, competitive pricing, free shipping. No complaints.
Excellent alternative to amazon for this type of equipment.
Only downside: does not charge MN sales tax so I have to keep track of this for my tax return
I was impressed with the speed of response to my email inquiry--and that the respondent knew English! The price was much lower than other sites--and there was no sales tax and no shipping cost! You can't beat that.
Have been purchasing photography equipment from B&H since buying my first camera 20 or more years ago. I keep coming back due to superb and pleasant customer service, great prices and trouble-free ordering experience. Thank you B&H.
Carrying just about anything you could wish for as a photographer and filmaker.
Easy ordering, helpful and knowledgeable advice, free shipping big help. Why go elsewhere?
I love B&H Photo. Have never had a problem with them and have dealt with them for years. Absolutely never had a negative experience.
B and H is the only camera store online with customer product advise above all the others. There product knowledge is superior to any store anywhere. For years I have bought from B and H and have always been more than pleased.
I have bought over $40,000.00 worth of products without any issues and stunning service. I love B& H!
Wayne W.
I paced an order and it went all the way to the notice that I would be getting an email confirmation and that the item would be delivered in three days. After more than a week past the promised delivery date, I contacted customer service by text and asked for B&H to investigate. But then I figured I had better reorder and if the first order shows up I could return the item. The second order process apparently went perfectly, and delivery is promised in two days. If not received in four days, I will change my font to "bold all-caps scathing red" and will enter a follow-up.
Every time good shopping. I'm not a photographer. My wife, she is. I help to supply her. Your website helps me a lot, and yours limitless warehouse. Brooklynn
Just what I wanted and free shipping! Great transaction, so easy, thanks! And no VA sales tax too.
I have used B & H several times before and they have not let me down yet. I have bought MacBook Pro at the best price a few weeks ago and we are very satisfied with the buying process not to mention free tax since we live in Maryland. FYI, we are buying Nintendo 2DS and I am hoping to get it by Dec 22nd which is the estimated delivery date.
B&H pricing is better than Amazon on the iPod's I purchased for our STEM program.
Ordering online is very easy and shipping is always free.
For all your photography and videography (and probably more), you can find it here at B&H. If they don't have it, it probably doesn't exist. I've been buying things from them for years now... thinking about it over a decade... Customer service is great, return policy is great, and the products are great. The only thing i could fault them on is only having a store in NYC, and forcing me to have things shipped to CA. That's just being nit-picky though. If you need a product for the industry, this is the place to get it!
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members