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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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They have good prices and great service and speedy shipping. They also have a great selection and their website is very informative about the products you are shopping for.
The employees were very knowledgeable and US based. They answered my questions quickly and made the process of making a large purchase from a previously unknown company very pleasant. I never heard of B&H before today but they will be one of my go to sources for electronics shopping.
It was very easy to find what I wanted and order it. The site is user friendly even for a non-geek.
Call in an order, and they know what they're doing on the other end. They'll do whatever they can to help if you're in a jam, too. Never messed up my orders, so that requires 5 stars.
Very fast and well-organized website and checkout. The search engine brought up the product I was searching for immediately. Will definitely use again.
I just placed another order for another great camera and I do not ever go to another place for my camera needs! B & H has been so good to work with, they have been my go-to place for years! And such fast shipping! When I have questions their customer support is awesome too! I am a very satisfied customer!
With each order I have placed, the experience has been exceptional. The prices are competitive, the orders ship quickly for a reasonable cost, and the products arrive as expected and in perfect condition.
Great selection. Excellent prices. Excellent website. Easy to do business with. My first stop for all photo and photo accessories.
One of the best places to buy photography equipment online. You can count on genuine products and great customer service.
I love this website. They have the best prices online. I have been using telescope for years now. And i frequently buy accessories. B& h has the best and affordable prices
For example i just ordered explore scientific 68 degree 40mm eyepiece. Their price is 279. Everyone else is selling for 309 including explore scientific himself. Great thanks
I've ordered many times & a variety of products. B&H is always competitive & offers exactly what you need (not knock offs) or they won't sell it.
I purchased a Lumix digital camera earlier at a good price. Fast delivery Just ordered a UV filter for it and i expect the same great service.
It easy to fine just what I was looking on line time and again on B & H's web site and at a fairly good price. Thanks
Great site. Gets easier to use each time I shop. I can't recommend enough for camera gear...
I like B&H because of their selection, but if you're not a photographer or a videographer and you're trying to buy professional equipment and you don't know all of the lingo, they are not very helpful and they are very impatient.
Additionally, I had some photos (from a previous shoot where their equipment was used) of what I wanted to order from them, which was about $500+ worth of lighting and a soft box, but the guy I was talking to couldn't accept any email to look at the photos... so I didn't order it.
Now I have to call a photographer, send them the photos so they can tell me what to order.
It's rediculous. I spent $236 and it could have been over $700 or $800 but they just aren't that helpful over the phone and no one seems to be looking for solutions.
I am a producer for Public Broadcasting - low pay long hours - and cost, quality and durability matter greatly to me. So does good advice, and I count heavily on B&H salespeople who are by and large superb. B&H is the only place I buy cameras, computers, external drives, binoculars.
Been doing business with B&H for two decades via web and in person, always superior service--best there is, hands down.
It was easy to find the product I was looking for... Time will tell how the shipping works out...
Title says it all, have never been disappointed. There have even been times where I've purchased older products and surprisingly they arrive in the original box and don't look used at all. In the end I save money and know what I'm buying is a good product.
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members