BHLDN

This company has the worst customer service. I bought a dress for my son's wedding in June, 2018 and it just wasn't the one. Admittedly, I was unable to return the dress within the 30 day return policy because my husband was badly injured at a fire scene while on duty. Between the hospital, doctors' visits and caring for him, I just wasn't able to get it in the mail. Even after explaining the extenuating circumstances and returning the dress unworn and unaltered, the company is unwilling to bend on their strict return policy. No response to any messages to appeal this. They couldn't care less about their customers. Thank so much, BHLDN, for your lack of compassion. You've made an extremely trying situation for my family even more difficult.

Absolutely terrible experience, ordered a dress to be delivered in DUBAI, and it was delivered to the US. I first called the customer service and the agent told me the dress was certainly going to be delivered to me I just had to wait. I called UPS and they told me that for sure this is not an international delivery. So I called the customer service again, they were not sure if they can change the address or no and didn't seem to give a $#*! about it AT ALL. I ended up spending hours and hours over the phone (paying for international calls) to understand that they will never deliver my dress and never find a solution for their mistake.
I asked for a refund and that still didn't happen.
They are also extremely RUDE on the phone

It's the worst customer service I ever had to deal with

I returned a dress to BHLDN over two months ago and still have not received a refund - like many other people on this site who've left reviews.

If you've already bought a dress and planning on returning it - it's so important that you retain your UPS number when sending back a dress to BHLDN as they say they are not able to track returns (which in of itself is alarming). I luckily have proof that the dress was received, YET do not have a refund.

A wedding dress is generally no small amount of money, yet BHLDN seem to not care about this. It's truly the worst customer service I have ever experienced. Save yourself the stress and do not buy from BHLDN - you don't need that coming up to a wedding.

This is the ABSOLUTE worst experience i have ever received. They call themselves a company?! I never got refunded for 500 dollars of my order, and only for one thing in the box I returned?! This is a scam and steal money from people! I have called 10 times trying to get answers and NOBODY is helping! Tried to be calm about and patient but I don't want this same experience happening to other brides who are stressed already and cant be dealing with problems with their dresses! DO NOT ORDER FROM THEM.

I bought a wedding dress in October and then, in September, BHLD made a 3-day sale on your webpage, where my dress was included (20% discount). I had the chance to buy the dress again and return mine, but I decided to call BHLD customer service first to check if that was necessary. The person with whom I spoke said to me that they were able to refund me the difference (he checked and the dress was effectively on discount). That never happened. Now theya re telling me that my dress did not qualify for the discount, which is not true! I am completely sure that the dress was on discount (the customer service person also checked it!)

Some styles and sizes sell out quickly, and are then discontinued. When bridesmaids are given the instruction to choose from 6-8 styles (in a particular color), there is a hope that each can find a style that fits their body type. In our case, two styles sold out within the first month of the shopping window, others sold out in particular sizes. If you are uncomfortable with a neckline shares far more of you body than you wanted to expose to family and friends you are out of luck for this wedding! Being told that a size 14 can be altered into a 10 is not so helpful (maybe the $280 dress, with $200 worth of alterations would work, but no promises there, right?). Not even a dress a different color in the store to try one on! What now? Tell the bride you can't be in her wedding, or ask her for the okay to wear a dress from a different designer? Brides beware: you don't really want to put your best girls through this stress, do you? Go with one of those designers that make each dress in 50 colors! By the way, customer service is not so great either. Order something to try on at home and "easy returns"... not so much. Tried that and they say they never got it... Not so confident about trying that again.
This was supposed to be fun...

I ordered a full price dress for my sons wedding. I wanted to return it, however they said I could not return it because it was more than 30 days past purchase date. The dress was full price, not on sale. This is RIDICULOUS! You barely have an appropriate amount of time to receive it, try it on, and then make a decision about the purchase. DO NOT BUY ANYTHING FROM BHLDN. If you do not like your purchase, you cannot return it after 30 days.

My daughter and her bridesmaids purchased their gowns at Beholden, when purchasing they requested swatches of the Bridesmaids dresses to bring to the florist and order tuxedos. She received two blank cards in the mail, contacted customer service who sent her new ones, which were two blank cards, again no swatches, she ordered the swatches again online. She received two blank cards. After several phone calls with customer service, she was given a supervisor by the name of Shannon who said she would look into it and call her back. No one called, a fourth and fifth call to CS gave us the managers name of Stephanie who was to contact corporate and get back to us. Again, no one contacted us. My final call today was with a supervisor by the name of Miss Dobbs who pretty much told us we were out of luck. No bride should have to go through this kind of aggravation trying to get two one inch pieces of material of dresses they purchased. Huge Mistake, go to a reputable Bridal Salon and not this online disaster... hope this helps.

I have spent months dealing with this online company and every single person I've spoken to has given me the run around, lied about or changed policy at every turn and treated me poorly the entire time. Basic story, I bought a dress online on sale but not final sale. When I called to ask if I could return it, the person I spoke assured me that I could return but for an e gift card not a refund. I followed her instructions for return and even provided tracking confirmation that the dress was delivered to them. No e gift card ever sent and a different explanation from every person I spoke to. Told first person was wrong, that no it couldnt be returned, no such thing as an e gift card, that they never got it, etc etc... but a supervisor would call me, mind you this was after months of calling them weekly. A supervisor never called, but I finally got someone to refund my money... well here it is months later and they recharged me for the dress because they can't locate the return... so now I am out the money and have no dress to show for it... I'd I could give 0 stars I would!

So the top I wanted was in stock in the color and size I needed. I was going to do a top with a skirt for my wedding dress. When the item arrived it was the wrong color. I Wanted the almond color and was sent an ivory/nude color. Called to exchange no problem, was told the item on the site says not in stock until May but was assured I would receive the correct color in a week or so and to hang onto the wrong item until the new one arrived. A week goes by and I can't track the exchange through the email I sent, so I call again. They gave me the wrong exchange number. They find my order and assure me it's on the way an order just came in. I told the rep it says online the color and size I need isn't shipping until May, will I actually be receiving the correct item? She checks with her supervisor and tells me I'll get the right one. Surprise surprise it's the wrong color again. So I call again and the rep told me I have to wait until May and just gave me a refund. Luckily I'm not getting married until October, but I don't want to wait 4 more months banking on them sending me the correct item. I'll be looking elsewhere for my wedding dress. Other reviews are saying it took forever to get their refunds I hope it's not the case with me, but we will see.

Found a dress at another store and BHLDN said they would price match my dress no problem at all, however I had to buy my dress at full price first then email the receipt at the discounted price from another store. Now customer service is telling me that they don't price match at all. So i was talked into buying a $420 dress and had it sent to my home, got all excited for my dress and then they won't honor the price match. THIS PLACE DEALS WITH BRIDES EVERY DAY... how could you possibly do that to a person. There customer service is TERRIBLE and now they said I have to send the dress back because they won't credit me the price difference and I won't pay that much for the dress. WORST EXPERIENCE EVER! Don't shop here... EVER.

I did not have a good experience at BHLDN. I was not thrilled with the customer service because I felt rushed at the end of my appointment and pretty much pushed to the side. Regardless, I ended up ordering the wedding dress I wanted in the store and was assured it was an easy and full proof process. After waiting 2 months for my dress (they said it was on back order) IT NEVER CAME! I called to follow up a week after the "back order date," and was told it would ship in 24-48 hours. It didn't. Called back again, was told the dress was damaged and they would not sell it to me, but that I could pick something else for 30% off. I went online to look over the other dresses to see if that was something I would be interested in... and online it showed that my first choice dress was in stock. Called back the customer service line, got a different representative, and they said it was in stock and that they would overnight ship it to me. So I gave them my credit card again and placed the order again. And guess what, surprise, it never came. I panicked and went and found another dress at a local Seattle shop, beautiful and off the sale rack, that I was able to take home that day. Called BHLDN to cancel the order, since it hadn't even shipped yet, so no problem there. Blame the call center, blame the warehouse, blame whoever--the whole experience was bad and their communication in store and on the phone is not what you need when wedding dress shopping.

I made an online order for a dress that was poorly designed and completely different in measurement than the guidelines provided, and paid $166 in import fees (and then I got to pay to ship it back). Nice, I love eating $200 CAD while planning and paying for a wedding. So it went back. I thought I would have better luck having an in-store fitting. That was another laugh. The girl who did my fitting (and she was young, and obviously not as experienced as many of the other ladies who did my fittings). She claimed that "BHLDN's sizes are closest to street size", and then said that she would place me in the size 14-16 range (my size is typically 4-6 pants, and 8 in dresses). After being measured numerous times, and being 5'4,135 lbs (with an athletic, yet curvy build), I thought that seemed amiss (and I'm not a sizist... but it sounded off). She actually didn't really seem to know how to pin or clip properly for alterations. Needless to say, I did not make my dress choice there, and instead opted for a smaller, local, boutique shop with an amazing array of quality and eco-conscious dresses (my dress was a size 8 - and with room for alterations), and yeah, it cost more - but so what - the ladies at the boutique shop were amazing and I LOVE LOVE LOVE my dress that I got there. All in all, BHLDN needs better trained staff with experience, more accurate sizing descriptions online, and a far better return policy (including free shipping like most reputable online retailers), far better customer service, and more timely return of funds to customer payment accounts.

I went in store and tried on a bunch of dresses and went with a dress I would never have thought I would get from the pictures online. The store was very nice and the woman helping me was also. When I got home I was unsure if I made the right dress choice, so I ordered another one to try on and compare the two. After reading some reviews online, I was nervous about returning the dress I didn't go with, but I actually found the process to be super easy and had no difficulties with the return at all. I have a dog and figured I would be charged the $75 restocking fee, but I wasn't. It only took a couple of weeks for the return to process and money to be put back into my bank account. I paid debit so I don't know how long it would be if you use credit. During this whole process I thought the belt I ordered was never delivered even though it was in with another package. The customer service was friendly and ready to send me a replacement for free before I found it. I hope this review helps someone who wants to buy and try on dresses at home. I know I was nervous about the whole thing, but I found the process was totally awesome! Also, love the BHLDN dresses! Wish I could have more than one dress! :). I think there's something totally unique for everyone. Plus, the company of the dress I went with gives free toys to children in Africa for one year from the purchase of the one dress. That rocks!

Ordered 6 ties on April 27th for my wedding that is June 8th. 3 ties came in 6 days later and when I checked on the others it said they were on back order until May 23rd. I DIDN'T know this before I purchased them. I waited until that day and inquired about them. They said they were pushed back until May 30th. I called on the 31st and they said they were pushed back until the 6th of June. When I asked if they could overnight ship them so I could use them in my wedding, I was told just to cancel the order because it wouldn't be there in time. So a week before my wedding, me and my father & father in law will not have the ties we wanted. It's a damn shame. The WORST company to purchase anything from. I would avoid this company like the plague.

Awful store they will refund after a month and after they don't even give you money back- don't buy here