Marcy G.

This company has the worst customer service. I bought a dress for my son's wedding in June, 2018 and it just wasn't the one. Admittedly, I was unable to return the dress within the 30 day return policy because my husband was badly injured at a fire scene while on duty. Between the hospital, doctors' visits and caring for him, I just wasn't able to get it in the mail. Even after explaining the extenuating circumstances and returning the dress unworn and unaltered, the company is unwilling to bend on their strict return policy. No response to any messages to appeal this. They couldn't care less about their customers. Thank so much, BHLDN, for your lack of compassion. You've made an extremely trying situation for my family even more difficult.