Unlike all the other low star ratings, I received my packaging within 5 days. The package was wrapped beautifully (with several layers). All of my palettes arrived safely.
In addition, the site always has sales & promo code flowing. The price is very affordable!
I ordered 2 months in advance because Christmas is the worst time to order anything online and can be delayed due to high volumes of packages and letters being sent out. I got my pallets right on time and everything I ordered which was 2 pallet sets and 2 sets of brushes. Their products are amazing for the price. Id advise anyone looking to buy online around Christmas to use their common sense and order early, unless you feel like paying for expedited shipping, it will take longer to arrive then non seasonal months.
The cosmetic products I've bought are always bundled securely. That's more than I can say for some of the other cosmetic products I've tried. When you order from BH Cosmetics, you know what you're going to get. Please keep delivering quality over quantity
I've ordered from BH Cosmetics a few times and never had trouble. They ship from the west coast U.S. and for me arrive within 5 days. Their eyeshadow pallets are a great bang for your buck since the pigments are rich and the price is a steal. Their brush sets are a decent quality and well worth the $10-$15 bucks for a set vs. $15 for one MAC brush. They always have sales and there's usually good deals when ever I visit the site. Overall they're a decent place with consistent quality.
I have ordered from them at least twice, and each time the package has taken longer than expected. I absolutely love what I have gotten from them, the mascara I'm still on the fence about but everything else I love. The packaging it's shipped in is amazing, everything came perfectly packed no damage. I sent an email asking a question to them and received a quick response. The eye shadows are so pretty and have such great color. The lip pencils and liquid lipsticks are so pigmented and have great staying power. Overall, I would recommend ordering very early and paying attention to the sales. I would order again and suggest this company to others.
I was looking for a brush set that had a little bit of everything. I was tired of buying okay quality brushes at Wal-Mart that weren't giving me the results I was looking for. I found these brushes on BH cosmetics.com and they are absolutely gorgeous! The color alone caught my eye and the case is so handy. I don't have to leave my brushes lying around or in a container where they can be spilled out. They're organized very nicely. These brushes wash very easily and pick up a great amount of product. I do plan on buying more brushes from this website as they are very wonderfully priced. I didn't need customer service for any reason as I was so happy with the product purchased. Thank you BH cosmetics!
I love the make up and how it is vegan and cruelty free. I received one eyeliner broken and their customer service wouldn't listen to what I was saying and it took almost 2 weeks to "resolve" the issue (which still isn't resolved).
For the price, the cosmetics are better than okay. I bought mine when they were having a sale, so I was fine with that. I really liked four things out of everything I bought... waterproof eyeliner, earth colored lipliner, glitter, and an eyeshadow palette.
I was very disappointed when I received a light colored lipgloss, and the tip of the gloss applicator had a dark brown or reddish color on the tip of the applicator. I called customer service who required proof, so I had to submit a photo to show. That took time, the result, credit for future purchase. That sucked, because I won't order from them again. It took 15 days for my order to arrive. I mean did this $#*! come from China? It came from LA, but never again will I be ordering from BH Cosmetics ever again.
I placed an order on 11/26. I received that order on 12/8 and noticed an item missing. They responded via email after I sent in all the required picture proof, saying they will ship it out in 3-4 days. 14 days later and still nothing and they won't respond to emails anymore. Calling customer service is pointless. I've tried several times and waited over 30 min on hold for nothing. When you pay for an item, you expect to get it. This is absolutely ridiculous. I will NEVER order from them again and am ready to take this to the next level. Something needs to happen bc they obviously don't care!
Let me start by saying I order online all the time, and this is the first time I have ever had this many issues with customer service. Everyone has been raving about bh cosmetics and I was so excited to try out the product but I can't even get it shipped to my dang house this is ridiculous I call and get put on hold for like an hour and then it just hangs up. I do not recommend this site and I will definitely be spending my money else where.
Awful customer service. Just like other reviews, they were quick to take my money but super slow to ship. I live only 2 hours away from their headquarters/warehouse and it took 2 weeks to receive my order. Their delivery information is inaccurate and misleading. Tho their product is good, I would much rather support a company that actually cares about their customers.
I ordered two eyeshadow pallets November 9 and I still haven't received anything. I had to email them in order for them to finally send me an email saying my items were shipped about two days ago. However, I keep tracking the package and it's not changing. It is saying, " shipment info sent to FedEx". This is ridiculous, and the customer service sucks they don't even reply to my messages. I am only trying to receive the items I paid for or receive a refund so I can order elsewhere.
I placed my order 11/24 and it is 12/18 and still no package and based on the "tracking number" it has not left the warehouse but my money sure did leave my account in a hurry! I ordered 5 items and have yet to see one. Customer service hasn't responded to my message I sent a week ago. Purchase at your own risk.
I ordered 6 products from Bh and honestly thought the 5 star reviews could not be for real but to my amazement the packaging, palettes and products they contained are wonderful. I usually purchase lines that are much more expensive but am now on disability and on a budget. I am so happy i decided to take the risk and save some money. It was well worth it. I am not at all disappointed. All i can say is why pay more when there is no need to. Bh is the bomb.
I placed an order on December 21st and it is now January 4 and my order is still "processing" and has not left the warehouse. BH cosmetics website claims this should only take up to 3 business days, but thats obviously not the case.
I will never buy anything from them again. I purchased two brushes and they fail to arrived in expected time and when i try to log on to the site I'm not recognized. I can't reset my password because they don't recognize my email yet still everyday they are sending me emails to which they "don't recognize" First and Final purchase!
I placed my order for the Bubzbeauty Be make up palette on October 2nd 2016 and the palette arrived to on October 13. I was amazed by how quickly the shipping was from California to Alberta Canada! What's even more amazing is that I ordered the palette 2 days after they just released and posted the item for sale and the palette was sold out in 5 days. The crazy part is that 3 of my other friends in Alberta also got their palettes delivered the same day as me. The palette is so beautiful, very affordable and carefully packaged.
All in all I will definitely purchase from BH Cosmetics again in the future.
This is my first time buying anything off this site and was excited to get my hands on the makeup that I ordered. I spent over $40 just to get free shipping. From what I know, it should take not even a week to get something from California to Texas. Very unhappy at the fact that it takes DAYS to get the order processed and get your tracking number. I placed my order on November 10 and still haven't heard anything about my order. I sent email and nothing. Very unhappy, this company takes too long to send out great makeup...
I ordered BH Cosmetics products for my mother-in-Law this Christmas, since I know it's her favorite. The product arrived in only a week after placing my order. It looks like it's packaged securely. It should make her happy.
It was the worst experience ever, I placed my order five weeks ago and until now It doesn't arrive.
Also when I contacted the customer services they weren't helpful at all!
There is no point in lowering your prices if you will make us wait like this!
Answer: Hey, I'm in Edmonton. I ordered from them a couple weeks ago expecting it to take 2-3 weeks. It showed up at my door in 2 days exactly, which was shocking. I was actually surprised to see all the negative reviews about shipping considering what it's like buying online in Canada. That was my only time ordering from them though, so maybe it's hit or miss?
BH Cosmetics has a rating of 2 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BH Cosmetics most frequently mention customer service, tracking number and business days. BH Cosmetics ranks 24th among Cruelty-Free sites.